Monika Nihit Raj has over 10 years of experience in marketing, business development, and customer service roles. She is currently an Executive focused on customer centricity and post-sales at Godrej Properties Ltd. in Nagpur, India. Prior to this, she held roles in insurance sales, business development, and marketing. She has received several awards for her customer service, sales performance, and contributions to her teams. Monika has a B.E. in Information Technology and additional qualifications in marketing management. She is proficient in software like SAP, CRM, and has strong communication and relationship building skills.

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CURRILCULUM VITAE
Monika Nihit Raj Mo.: - +971- 522693465
E-Mail: monikamohod@gmail.com
Professional Summary:
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A dynamic and result-driven professional with a highly successful background in marketing and new business
development. Committed to achieve and exceed demanding targets and business objectives while remaining
focused to increase contacts and generate orders from new and existing customers, consistent with sectional
and divisional goals and providing an exceptional standard of service to clients. Possesses excellent
interpersonal, communication and negotiation skills. The ability to influence decisions and to develop positive
internal and external relationships. Enjoys being part of a successful and productive team and thrives in highly
pressurised and challenging working environments.
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Work History:
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Godrej Properties Ltd. (Godrej Anandam Project)
Executive (Customer Centricity & post Sales)
Nagpur, India May’12-Present
 Handling fresh walk-in, explaining entire project with BSPs & site visit whilst maintaining standard
process flow with customers from welcome to exit to provide Best in Class experience.
 Execution of Channel Partner Impalement programme and responsible to conduct Sales, Channel
Partner & Customer meetings for business expansion through references.
 Effective participation in sponsorship activity, Property Expos & organise Customer referral schemes to
ensure customer engagement and business growth.
 Entering new booking in SAP system through SFDC, raise demands timely through SAP, playing key role
in achieving Collection targets and giving Cash Inflow projection for AOP & LRP as a part of strategic
planning.
 Providing CBE (Current Best Estimate) for collection/cash inflow in order to help accounts for
calculating net cash flow.
 Preparing reports like Area sold, B.V, Collection, and Cancellation, Outstanding etc. to H.O.
 Maintaining Bi-Bo reports through MIS, SAP & manual records.
 Responsible for bank tie ups & project’s master file approval, liaising for timely disbursement from
banks.
 Handling CRC (Customer Recourse Centre) and training members.
 Handling Customer grievances & communicating latest construction update information to customers.
 Preparing Agreement for sale draft and liaising with Sub Registrar Office whilst maintaining all bank
related documents, Mortgage papers, bank demand letters, Bank NOCs etc.
 Handling customer queries and mail replies within 24 hours.
 Handling Audit related compliances and prepare compliance reports quarterly.
 Outbound calling to facilitate customer referral on SFDC and update & resolve each complaint status
regularly in specified TAT.
 Responsible for documentation viz booking through C.P/Direct, Channel partner booking in SAP &
drafting letters.
 Responsible for customer delight & facilitate customer visits to the site, & actively driving Fit out
Possession Activity and proper execution of customization and modification requests of customers.
 Snagging and de-snagging of the flats & Possession scheduling and handover of the apartment to

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customer as well.
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ICICI Prudential life Insurance at ICICI Bank
Associate Financial Service Manager
Mumbai, India Nov’11-Apr’12
 Responsible for creation of potential clients list daily for enhancing branch’s business.
 Responsible for generating business from walk in customers at the bank.
 Responsible for customer interaction at the counter and extract business from Wealth, HNI’s segment.
 Responsible for selling Insurance and other other banking products to new as well as existing clients.
 Customer engagement programs to facilitate business growth.
 Counsel potential clients & give detailed information about the features & advantages of the policies
offered.
 Majorly responsible to expand business from walk in, existing customer base and customer referrals as
well.
 Suggest the amount and type of coverage according to the analysis of client’s situation & utilized
influential sales techniques.
 Responsible for collecting premiums from policy holders and kept records of payments.
 Excelled within service-oriented industry. Cultivated positive relationships with customers and
expanded business through word-of-mouth referrals.
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Swan IT Solutions (Forex Control Department)
Business Development Executive
Mumbai and Bangalore Feb’11 - Sept’2011
 Innovating ideas in latest website designing, search engine optimization, Corporate web designing
practices and provide a variety of best services including basic website designing, e-commerce solution,
web services, web portal, website hosting, domain name registration, web marketing, logo design Bulk
SMS,E-mail marketing
 Generating Leads, prepare database to approach target clients and bringing out innovative ideas and
cutting edge knowledge for our clients.
 Playing a key role as a in generating global platform in online trading & generating opportunities across
four practice verticals- currency, commodities, shares & Indices.
 Responsible for acquiring new clients for the company and collaborating with clients on the provision
of consulting and training services according to their needs and queries.
 Responsible for looking after the trades positions of the few HNI segments clients and actively involved
in outbound calling to facilitate the identification and qualification of sales leads across all practices.
 Executing innovative campaigns, including direct mail, webcasts, e-catalogue distribution and online
training, to generate new sales leads.
 Developing positive relationships with potential clients, establishing their business needs and
developing solutions.
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Max New York Life Insurance

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Agent & Advisor (Part-Time)
Nagpur, India Jun’10-Dec’11
 Creating List of potential clients by meeting different people, prospective clients and giving
presentations at corporate offices, schools, institutes etc.
 Responsible for choosing target audience, counsel them, give detailed information about the features
& advantages of the policies offered and sell Insurance to new clients.
 Suggest the best possible solution post analyzing client’s situation & requirement.
 Extracted business from customer referrals by utilizing influential sales and expertize customer
engagement techniques.
 Responsible for collecting premiums from policy holders and kept records of payments.
 Responsible for team building and growth of the team by hiring different people under and train them
to build a strong chain.
 Excelled within service-oriented industry. Cultivated positive relationships with customers and
expanded business through word-of-mouth referrals.
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Educational Qualification:
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EXAMINATION SESSION % MARKS INSTITUTION BOARD/UNIVERSITY
PDDBA-DLP
(Marketing Management)
2010- 2012 62%
Welingkar Institute
of Management
Welingkar Institute
B.E
(Information Technology)
2010 70.30 Y.C.C.E, Nagpur Nagpur University
HSC March 2006 82.17
Shivaji Science
College, Amravati
State Board
SSC March 2004 87.46 MGHS, Amravati State Board
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Additional Skills:
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IT Proficiency: SAP SD Module, BI-BO, SFDC, CRM, Word, Excel, PowerPoint, Internet and Email.
Languages: English, Hindi, Marathi.
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Achievements:
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 Awarded as a “Customer Centric Smile Officer” at Customer Centricity award function’2014 in Godrej
Properties.
 Awarded Brighter Spot for customer service and customer’s grievances handling in Godrej Properties
Ltd for Godrej Anandam Project, Nagpur.
 Awarded on successful completion of “PULSE” Module with B+ grade.
 Successfully handled customers during delay possession for around 250 customers and awarded for the
same.

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 Awarded Customer Centricity Award to entire Sales and Marketing Team of Nagpur region at Award
Function in 2013 in Godrej Properties.
 Awarded Team participant at MD’s Club trophy in Q4 FY-12 for best performer in Sales in GPL.
 Awarded for top performer of the year 2010 at Max Life.
 Awarded for excellent sales performance, including Legion of Honor and Bronze Tablet awards.
 Awarded certificate of Head (Hospitality) in ‘YCCEFEST 10.0’ and certificate of Co-Head (Hospitality) in
‘YCCEFEST 9.0’ and team member (Publicity) in National Level Intercollegiate student carnival held at
YCCE, Nagpur.
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Personal Details:
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 Date of Birth : 14th
November 1988.
 Marital Status : Married.
 Spouse Name : Nihit Raj
 Present Address : #502, Souq Al Ghuhair Bldg. Rolla, Sharjah, United Arab Emirates
 Hobbies : Dancing, Listening Music, Cooking.
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Declaration:
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I hereby declare that the above written particulars are true to the best of my knowledge and belief.
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[Monika Nihit Raj]