1. Molliah R. Heer
6400 Barrie Road Apt 1300, Edina, MN 55435 (507) 450-1774
Molliah23@Gmail.com
Skills & Abilities:
 MicrosoftOffice Suite
(Intermediate skill set in
Word, Outlook,Excel,and
PowerPoint)
 Proprietarysites –intranets,
vendormanagement
systems,and Rumba
Terminal Emulator.
 Superiorwrittenand verbal
communicationskills
Work Experience:
Representative April 2015 – Current
New York Life Insurance Bloomington, MN
 Balance and process complex group life insurance payments
 Administrate problem group-billingarrangements over multiple months billingsuntil
all issues are found and corrected
 Establish new group-billingarrangements
 Create detailedspreadsheets and reports for both clients and agents
 Update weeklydepartment work flow management report
 Handle incoming customer and agent calls regarding company billing and related
policies
 Redirect and transfer incoming calls to correct department or specialized associate
as needed
Senior On-Site Specialist November 2013 – April 2015
Ricoh Company, Ltd. Plymouth, MN
 Completed monthly billingand management reports
 Assisted with catering orders and conference room setup
 Took inventory, reordered as needed,and stocked supplies
 Oversaw and operated copy and mail center
 Handled shipping and receivingneeds
 Directed incoming phone calls
Therapies Technician September 2012 – May 2013
Back to Health Chiropractic and Wellness Winona, MN
 Instructed active therapies and performed passive therapies for patients
 Completed new patient, accident, and update consultations
 Taught multiple posture and core strength classes
 Filedpatient data and results
 Answered phones, scheduled appointments, and took payments
Education:
Exercise Science – Bachelors of Science
Winona State University, Winona, MN Graduated May 2013