The document discusses the Lean Startup methodology for developing solutions that customers will adopt. It emphasizes validating assumptions with experiments and customer feedback rather than discussions. The key aspects are:
1) Understanding customer problems, limitations, and existing solutions through interviews and observation of behavior.
2) Hypothesizing the root causes of problems and designing small experiments to test solutions.
3) Identifying triggers for customer action and channels they use to find solutions and get feedback through iterative testing.
4) Continually learning and improving solutions based on validated data from customers rather than assumptions within discussions.
The Lean Startup way or how to design solutions that will be adopted
1. The Lean Startup way
or how to design solutions
that will be adopted
Daria Nepriakhina
@epicantus
daria@ideahackers.nl
Solutioncanvas.com | Ideahackers.nl | Supporton.io
3. What will you learn?
Lean Startup principles
Problem-Solution fit
Getting soft data
Problem validation
Solution validation
Examples
4.
5.
6. Be (stay) relevant to your customer
- customer state changes;
- problem and solution evolve overtime;
- market shifts;
- audience switches to other channels;
- and ways of doing things.
8. If you don’t know your customer well
then 99% of your assumptions are wrong.
9. Sounds familiar?
“I think they need something like…”
“I think we should improve this.”
“I think they won’t like this design.”
“They will love this offering!”
Assumptions. Get the proof.
11. Finding Problem-Solution fit
is like Tetris.
1. Spot the gap.
2. Find the matching piece (solution)
3. Fit it (to customer state) & charge for it
Repeat, Improve, Scale.
17. Extract assumptions.
How critical are they for your business to survive?
Ask yourself:
Why would this business fail after launch?
What is the riskiest in this plan?
How can we test it before we make serious commitments and
spend development time?
22. Monday - Experiment Day
We believe that… will result in…
and we measure success by ….
Set the experiment to collect data.
MON TUE WED THU FRI SAT SUN
23. Friday - Customers Day
We believe that ...
they can use this / have a problem with… / can understand
what we show... etc.
Get out of the building to collect real stories.
MON TUE WED THU FRI SAT SUN
33. Your goal is:
to understand customer’s problem
and find a solution to it worth paying for*,
so that you can repeat and scale this process.
How to get to Problem-Solution fit?
*productizing
34. Data tells you what is wrong,
customer interviews will help you
to understand why.
35.
36. Think in scenarios.
A person stumbles upon a trigger
that fuels problem awareness,
which causes specific behavior
and results in an outcome.
Learn how people feel about the problem, solving it now
and paying for it X much.
37. 1. CUSTOMER SEGMENT(S)
+ ITS INTENSITY2. PROBLEMS / PAINS
3. TRIGGERS TO ACT
6. CUSTOMER LIMITATIONS
8. CHANNELS of BEHAVIOR
5. AVAILABLE SOLUTIONS
10. YOUR SOLUTION
7. BEHAVIOR
Problem-Solution fit canvas is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Designed by Daria Nepriakhina / IdeaHackers.nl - we tailor ideas to customer behaviour and increase solution adoption probability.
Problem-Solution Fit canvas
Purpose / Vision Version:
9. PROBLEM ROOT / CAUSE+ ITS FREQUENCY
ONLINE
OFFLINE4. EMOTIONS BEFORE / AFTER
CS CL AS
RC BEPR
SLTR CH
EM
EG. BUDGET, DEVICES PROS & CONS
.NL
If you are working on existing business - write down existing solution first, fill in
the canvas and check how much does it fit the reality.
If you are working on a new business proposition, then keep it blank until you fill
in the canvas and come up with a solution that fits within customer limitations,
solves a problem and matches customer behavior .
Who is your customer?
eg. working parents of 0-5 y.o. kids
What limits your customers to act when problem occurs?
Spending power, budget, no cash in the pocket? Network connection?
Available devices?
Which solutions are available to the customer when he/she is facing
the problem? What had he/she tried in the past? Pros & cons?
Which problems do you solve for your customer?
There could be more than one, explore different sides.
eg. existing solar solutions for private houses are not considered
a good investment (1).
What is the root of every problem from the list?
eg. People think that solar panels are bad investment right now, because they are too
expensive (1.1), and possible changes to the law might influence the return of
investment significantly and diminish the benefits (1.2).
What does your customer do about / around / directly
or indirectly related to the problem?
eg. directly related: tries different “green energy”
calculators in search for the best deal (1.1), usually chooses
for 100% green provider (1.2).
indirectly related: volunteering work (Greenpeace etc)
What triggers customer to act?
eg. seeing their neighbor installing solar panels (1.1), reading about
innovative, more beautiful and efficient solution (1.2)
How often
does it
happen?
How often does
this behavior
happen?
Extract channels from Behavior block
Extract channels from Behavior block (and use it for customer
development)Which emotions do people experience before/after this problem is resolved?
Use it in your communication strategy.
eg. frustration (can’t afford it) > boost, feeling smart, proud being an example
for others (made a smart purchase)
DefineCS,fitintoCLFocusonPR,tapintoBE,understandRC
ExploreAS,differentiateFocusonPR,tapintoBE,understandRC
IdentifystrongTR&EM
Extractonline&offlineCHofBE
38. CUSTOMER STATE FIT
find the right customer
Customer segment(s)
Who is your customer?
eg. working parents of 0-5 y.o. kids
39. CUSTOMER STATE FIT
find the right customer
Customer limitations & barriers
Spending power, budget?
No cash in the pocket?
Network connection?
Available devices?
40. CUSTOMER STATE FIT
find the right customer
Available solutions
Which solutions are available?
What has he/she tried in the past?
Pro’s and cons?
41. PROBLEM-BEHAVIOR FIT
find the right problem supported by behavior
Problems / Pains
Which problem do you solve for your customer?
How often it occurs?
42. PROBLEM-BEHAVIOR FIT
find the right problem supported by behavior
Root / Cause
Why is it a problem?
What is the cause of every problem from the list?
i.e. people think that solar panels are a bad investment right now. Why?
Because they are expensive (1), and possible changes in the law might
influence the return of investment significantly and diminish the benefits (2).
43. PROBLEM-BEHAVIOR FIT
find the right problem supported by behavior
Related behavior
What your customer does directly or indirectly related
to the problem?
Where does he/she go to complain?
Where does he/she look for advice and help?
44. CHANNEL-COMMUNICATION FIT
find the right channel to trigger your customers
Triggers to act
What triggers customer to act?
i.e. seeing their neighbour installing solar panels.
45. CHANNEL-COMMUNICATION FIT
find the right channel to trigger your customers
Emotions
Which emotions do people feel before / after
this problem is resolved?
Use it in your communication strategy and visuals.
46. CHANNEL-COMMUNICATION FIT
find the right channel to trigger your customers
Channels of Behavior
Where online does this behavior happen?
Extract online and offline channels from Behavior block.
These are your channels to test.
47. 1. Find the right customer
Customers told us it’s great.
We were betting on “desperate
housewives” and instead got
their husbands!
48. 2. Find the right problem
People think that networking at
conferences is terrible.
What is the real reason?
They can’t pre-select and meet
the right people for business.
49. 3. Find the right channel & trigger
Based on feedback “Oh wow. This looks
as if Apple would have started to
manufacture solar panels.”
Tailored to IOS users with the “super smart
roof” offering that makes your neighbours
envy you (trigger).
55. What is important to know?
1. Past behavior and related emotions regarding problem and current
solution (collect stories).
2. How often does this problem occur?
3. What causes the biggest stress? Why? (it’s all about details!)
4. How did they solve it the last time?
5. What were the emotions related to the problem and applied solution?
56.
57.
58.
59.
60. You can come up with multiple solutions
to one problem.
The only way to know which one fits
the problem best is to set an experiment.
We believe that… will result in… and we measure success by ….
Set the experiment to collect data.
61. Claimed behavior
“How often do you go to gym?”
Actual behavior
“How often have you been to gym last week?”
vs.
71. Requirements = Assumptions
We know = We Believe
Let’s build it = Let’s test it!
Goal is to learn, not to prove you are right.
First nail it - then scale it.
72.
73. When people spend time on something,
they care.
When the problem is not supported
by behavior, it’s not a problem
worth solving.
74. What people currently get in comparison
to what they could get with your product
or service?
Is this difference worth paying for?
75. They hire your product to do a job.
What are the other ways to get
this job done?
Why is your way - better?
77. Small but frequent inconvenience
turns into a big pain in your customer’s
eyes over time.
Umbrella is a perfect example.
78. Educate your customers on the problem
that makes them freeze in indecision.
Or “I’m always late with taxes,
because I don’t know how to do it.”
79. Triggers could be identified,
then communicated and applied again.
Or if neighbour installed solar panels,
households nearby are going to consider installing
them too.
80. It’s usually the same done differently,
or new done in a familiar way.
82. Be smarter than that.
Find a better solution that still fits them.
Design experiments to prove
that customers want your product
and it’s worth paying for.
83. We want to improve people’s lives...
but with a business model around it.
