The ISO 9000 family is a set of five quality management systems (QMS) standards that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service.[1] ISO 9000 deals with the fundamentals of QMS,[2] including the seven quality management principles that underlie the family of standards.[2][3][4] ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill.[5] ISO 9002 is a model for quality assurance in production and installation. ISO 9003 for quality assurance in final inspection and test.[6] ISO 9004 gives guidance on achieving sustained organizational success.[7 Third-party certification bodies confirm that organizations meet the requirements of ISO 9001. Over one million organizations worldwide[8] are independently certified, making ISO 9001 one of the most widely used management tools in the world today. However, the ISO certification process has been criticized[9][10][self-published source?] as being wasteful and not being useful for all organizations.[

1. ISO 9000

2. INTRODUCTION ABOUT ISO
The international organization for
standardization (ISO) is the specialized
international agency for standardization.
ISO is the acronym for international
organization for standardization.
The headquarters are located in geneva,
switzerland.

3. ISO 9000
ISO 9000 is actually a series of
guidelines for selection and use of the
appropriate quality management
systems and quality assurance
standards.
It is basically a guide to quality
assurance.

4. STANDARD CONTENT APPLICATION
ISO 9000 Explains how to select
over standards for a
given business.
Applicable to all
industries.
ISO 9001 Quality assurance in
design dev., production
and installation.
Applicable to
engineering and
constructions firms.
ISO 9002 quality assurance in
production and
installation.
Applicable to steel and
car manufacturing
industries.
ISO 9003 Quality assurance in
test and inspection.
Applicable in chemical
process industries.
ISO 9004 Involves quality mgt.
and quality system
elements.
All industries.
ISO 14000 Quality assurance in
environment mgt.
All industries.

5. OBJECTIVES OF ISO 9000
 To facilitate international trade of goods and
services.
 To obtain competitiveness by quality assurance
in a cost effective way.
 Achieve, maintain and improve product quality.
 Improve quality of operations so as to meet
customers needs.
 Provide confidence to management, employee,
customers and stakeholders that quality
requirement is fulfilled.
 Improving TQM system.

6. Contents of ISO 9001:2015
 Section 1: Scope
 Section 2: Normative references
 Section 3: Terms and definitions
 Section 4: Context of the organization
 Section 5: Leadership
 Section 6: Planning
 Section 7: Support
 Section 8: Operation
 Section 9: Performance evaluation
 Section 10: Continual Improvement

7. Important clauses in ISO
9001
 Management responsibility - 1SO 9001 Clause 4.1
 Quality system - 1SO 9001 Clause 4.2
 Contract review - 1SO 9001 Clause 4.3
 Design control -1SO 9001 Clause 4.4
 Document control - 1SO 9001 Clause 4.5
 Purchasing - 1SO 9001 Clause 4.6
 Control of customer supplied product - 1SO 9001
Clause 4.7
 Product identification and trace ability- 1SO 9001
Clause 4.8
 Process control - 1SO 9001 Clause 4.9
 Inspection and testing - 1SO 9001 Clause 4.10

8. Important clauses in
ISO:9000
 Inspection, measuring & test equipment - 1SO9001
Clause4.11
 Inspection and test status - 1SO 9001 Clause 4.12
 Control of non conforming product - 1SO 9001 Clause
4.13
 Corrective action - 1SO 9001 Clause 4.14
 Handling, storage, packaging & delivery - 1SO9001
Clause4.15
 Quality records - 1SO 9001 Clause 4.16
 Internal quality audits - 1SO 9001 Clause 4.17
 Training and human development - 1SO 9001 Clause
4.18
 Servicing - 1SO 9001 Clause 4.19

9. ADVANTAGES OF ISO
STANDARDS
 Users have confidence in quality and reliability of
product and services received.
 Economy and competitive prices.
 Assured after sales services.
 Cost reduction due to reduced rework on quality
assurance.
 Global visibility
 Competitiveness
 Assured international quality levels
 Provide national/ international reputation.