Mohammed Abubacker is seeking a managerial role in operations management, business development, or client relationship management. He has 10 years of experience in operations management, team management, back office operations, and customer service. Currently he works as a regional retention manager at Indusind Bank managing a portfolio across 13 locations in Andhra Pradesh. Previously he held roles in operations, customer service, and retention at ICICI Prudential Life Insurance, Aviva Life Insurance, and ICICI Bank. He has an MBA in HR and marketing from Andhra University and a BCom in computers.

1. MOHAMMED ABUBACKER
Address: S/O Abdul Aziz,Flat No.T/F3, 4Th Floor, Haritha’s Manjus Square Appartments, Assam Gardens,
Visakhapatnam – 530002, India
Tel: 0891 2562560, Mobile: 09985230915
E Mail: mabubacker@gmail.com
Seeking Managerial assignments in Operations Management/ Business Development/ Client
Relationship Management with a growth oriented organization.
PROFESSIONAL SYNOPSIS
 Around 10 years of experience in Operations Management, Team Management, Back Office
Operations and Customer Service.
 Proven skills in managing teams to work in sync with the corporate set parameters & motivating
them for achieving business and individual goals
 Excellent communication & interpersonal skills with proven abilities in customer relationship
management & Team Management.
CORE COMPETENCIES
Operations Management
 Undertaking responsibilities of removing unnecessary procedures in process for efficient function
 Ensuring uniformity in the process of understanding at the client’s and the organization’s end
 Preparing & Analysis of performance Metrics on a daily basis
 Ensuring that the quality and service parameters are met at all levels. Analyzing the training need &
accordingly preparing training modules for imparting training on soft skills / product / process
 Following up with clients with activities like Complaint resolution, Query / Instruction pre-
processing, suggest opportunities for improving workflow.
Team Management
 Develop strong inter-personal relationships with the team members
 Creating and sustaining a dynamic environment that fosters development opportunities and
motivates high performance among Team members.
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2. CAREER HIGHLIGHTS
Indusind Bank Ltd Since Jan’2015 - Till Date
Regional Retention Manager – Life Insurance Persistence Drive.
Have to look after business done by Life Insurance Partner Aviva Life Insurance Co Ltd with Indusind
Bank across Vizag region which includes 13 location in Andhra Pradesh From Vijayawada To Nellore.
Basic Function
The Incumbent would be responsible to support the Management to drive and meet Persistence levels
(Revenue) through Banca chennel.Management and Performance Reports and carry out necessary
improvement initiatives.
Essential Functions:
1. Responsible for Segmentation of Portfolio to various Channels and Vendors
2. Responsible for driving the team for overall Collection % for persistence and to achieve given Targets
3. Preparation of various Dashboards, MIS as per defined time lines
4. Creating strong customer based communication and maintaining Tracker and ensuring End to End
follow up.
5. Responsible for creating lucrative contest structure time to time to drive the team with full
enthusiasm
6. Understand and develop New Retention Strategies to ensure target achievement and maximum
persistence month on month
7. Maintaining daily correspondence, complaints, escalations for swift customer service
8. Ensure process and product training requirement.
9. Drive & Achieve conversion based on MOM Targets
10. Interact with Internal Aviva Teams to resolve queries
11. Ensure productivity and efficiency of Retention Team
12. Ensure resolution of customer complaints
13. Banca Conference Calls
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3. ICICI Prudential Life Insurance Co.Ltd, Visakhapatnam Since Dec’2006 To Jan’2015
Associate - Customer Service Operations ( 8 Years)
Roles & Responsibilities
 Handling Customer service and operations for a Branch Located at Visakhapatnam.
 Authorization and check of financial transactions.
 Underwriting of new applications as per process guidelines.
 Adhering to processes as per AML & KYC guidelines.
 Risk & Quality check as per process (Proper documentation & relevant Proofs)
 Follow up with sales if any requirements are raised for further processing of the Application.
 Adhering to the TAT’s set.
 Scrutinizing of FSP(Distribution Operations)
 Conducting audit checks on weekly basis.
 Processing the financial reconciliation at the End of the day.
 Maintaining complete Track on audit requirements.
 Maintaining daily MIS on Logins, Cheque bounce Reports, Transaction reports, Service request
Tracker
 Handling cash desk effectively.
 Wealth Visits to HNI Portfolio customers for renewal & retention.
 Re-selling S2S,S2T,Mandates attachments, LAP revenue generation tools to the company.
Accomplishments:
 Continuously achieved SIX SIGMA in NB Underwriting
 Achieved “Excellent” rating Under Writing Hindsighting Report across PAN India
 Received Hawk Eye Awards – OND'11 from Risk Control department.
 Done Business of Rs.1 Crore in S2S with 94 No.s & Secured No.1 in S2S across Andhra Pradesh
 Star Wars contest branch and Cluster winners for JFM 2013.
 Contributed passionately towards Branch service in achieving Branch Service exemplar Award for
ICICI Group – 2013
 Received Customer Service Legendry Award “TATVA” For 2013 To 2014.
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4. AVIVA Life Insurance, Visakhapatnam Jan’2006 – Nov’2006
Retention Executive
Roles& Responsibilities:
 Maintaining the sales details of the entire region includes 2 locations in Andhra Pradesh (Vizag &
Vijayawada) which includes 4 channels (Centurion Bank Of Punjab, Canara Bank, Lakshmi vilas
bank & Channel Associates Brokers (Karvy & Bajaj Capital).
 Updating LMS (lead management system) on-line reports in terms of daily, weekly & monthly
basis.
 Handling daily customer and clarifying them about their policy status.
 Accepting and Processing cash payments, Premium cheques, from the customers
 Tracking the insurances dates of the policy document as soon as the policy is issued &
dispatched to the customers.
 Maintaining daily MIS on Log INS, Cheque bounce Reports, Transaction reports, Service request
Tracker
 Preparing Excel schedules of processed files and other correspondence documents to be sent to
Gurgaon Head Office.
ICICI Bank, Visakhapatnam Nov’2004 – Dec’2005
Sales Coordinator
Roles & Responsibilities:
 Maintaining the sales details of the entire region includes 12 locations of the bank in Andhra
Pradesh.
 Updating LMS (lead management system) on-line reports in terms of daily, weekly & monthly
basis.
 Handling daily customer and clarifying them about their policy status
Reliance Infocom, Visakhapatnam May' 2004 – Oct’2004
Front Desk Executive
Role & Responsibilities:
 Representing the organization to the walk-in customers and answering their queries.
 Processing requests such as tariff plan migration, transfer of ownership, SDCA change,
 Service reconnection etc, Collation and preparation of MIS reports related to the activities
performe throughout the day and finally reporting to DAKC, Mumbai..
 Acquired experience in the sales, customer care departments.
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5. ACADEMIC QUALIFICATION
M.B.A (HR, Marketing) Andhra University 2009
B.Com (Computers) Andhra University 2004
TECHNICAL SKILLS
Packages : MS Office, Open Office & Tally 7.2
Languages : C & C++
Operating Systems : Windows 9X/2000/XP & 2007
PERSONAL INFORMATION
Father Name : Abdul Aziz
Date of Birth : 30th
July 1984
Marital Status : Married
Interest : Surfing, Listening to Music
Languages : English, Hindi, Urdu & Arabic
Passport No : F5779606
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6. ACADEMIC QUALIFICATION
M.B.A (HR, Marketing) Andhra University 2009
B.Com (Computers) Andhra University 2004
TECHNICAL SKILLS
Packages : MS Office, Open Office & Tally 7.2
Languages : C & C++
Operating Systems : Windows 9X/2000/XP & 2007
PERSONAL INFORMATION
Father Name : Abdul Aziz
Date of Birth : 30th
July 1984
Marital Status : Married
Interest : Surfing, Listening to Music
Languages : English, Hindi, Urdu & Arabic
Passport No : F5779606
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