1. Taghi Azodi
Objective
To secure a customer service position where I may use my strong communication and problem solving
skills in order to provide a superior customer service experience while achieving organizational goals.
Education
Academy of Learning |Computerized Accounting (Diploma) Burnaby, BC 1999 – 2000
Major: AccPac, Simply Accounting Lotus 1.2.3
Minor: Business Development and Administration
University of Allameh Tabatabaei |
English Literature and Language (Bachelor) Tehran, Iran 1967– 1972
Major: Old English Literature
Minor: Modern Dramatic Literature
Relevant Qualifications
10 years of customer service experience working in several call centers as an agent, supervisor
and team leader in addition to training several teams of customer service representatives.
Highly skilled problem solver, able to remain calm and patient under pressure while developing
quick solutions to meet customer demands.
Extensive background in working with different types of individuals and various organizational
levels.
Fluent in English and Farsi.
Relevant Experience
Customer Service Representative |Trance Canada Flow (Treo) Coquitlam, BC 2012 – 2014
Effectively managed a high volume of inbound and outbound customer calls by resolving customer
issues in a timely manner.
Provided superior customer service experiences by resolving account related complaints with a
great deal of understanding and patients.
Professionally diffused volatile customer situations by calmly communicating potential resolutions
to ensure a positive outcome.
Collector | NCO Surrey & ARC Burnaby 2011 – 2012
Answered a constant flow of customer calls, with up to 200 calls per day by demonstrating effective
communication skills in resolving customer issues.
Managed a portfolio of accounts in organizing and executing the necessary payment arrangements
required for individual settlements.
Prepared detailed reports for other departments in relation to special cases.
Team Leader |Startec Global Communications Vancouver, BC 2001 – 2009
Resolved customer issues by quickly adapting to various circumstances and developing effective
solutions to meet client needs.
Managed a team of customer service employees in resolving customer issues by providing
technical support while assisting with general sales, cross selling and billing.
Successfully acquired new customers for the company by performing cold calls and using superior
communication skills in selling new products and side services.
Performed quality assurances tasks such as observing live calls and providing feedback for
customer service representatives in order to elevate the overall quality of the company’s customer
service experience while further training employees.
Supervised both billing and sales teams as the only late shift supervisor and acted as a bridge of
communication between employees and the General Manager.
7088 Salisbury Ave. Burnaby, BC V5E0A4 Canada
mtazodi@hotmail.com
604-339-6115
2. Supervisor |Bank Tejarat , Incorporated in Tehran, Iran 1975 – 1998
Head of Foreign Currencies and Fund Transactions at The Int’l Bank of Iran and Japan before
merging in Bank Tejarat, (state bank) in 1978.
o Customers Account Registration for foreign fund transactions on basis of standing orders.
o Customers account management, such as, billing and account information and various inquiries.
o Daily, Monthly and annual foreign currencies case and transactions balance checking.
o Preparing the foreign exchange operation reports within the Int’l Division for the managers and the
Central Bank of Iran.
o Staffs’ quality checking and managing their attendance and vacation inquiries.
o Managing and organizing the filing system, preparing reports and operating updates and upgrades.
Int’l Correspondents Relations (Bank Tejarat, Int’l Department)
o Operating banking correspondences with over 500 major banks throughout the globe in a group of
several teams with different specialities.
o Managing the customers business and personal accounts, answering questions, following up their
inquiries and solving problem in relation with various inquiries such as letters of credit and import
bills of collections and the relative file transfers between foreign correspondents, local companies
and other government and private organizations.
Head of S.W.I.F.T. Section
o In 1993 a group of 6 agents from five state banks and Central Bank of Iran started to study about
S.W.I.F.T. and establish it in Iranian banking system with cooperation of the European head
quarter of S.W.I.F.T. located in Brussels, Belgium. I was corresponding Bank Tejarat in that team.
o Supervising and training staffs in the head office and gradually all class A and B branches
throughout the country operating foreign transactions and file transfers.
o Quality checking and updating staffs.
o Upgrading the system on basis of the orderly guidelines and global standards.
