Focus-i ERP

Solutions that moves business...
FOCUS-i ERP
Business Management
Software

About

About Focus Softnet
Focus Softnet LLC is a Business Software Solutions and
Information Technology company. We at Focus Softnet
LLC are proud of our standing in the business
community and attribute our success to our superior
solutions that focus on client-server technologies, web
based technologies and e-commerce networks.
Centering our attention on all critical phases of the
software development life cycle, we provide the finest
solutions for organizations around the globe. Focus
Softnet LLC has been consistently growing since 1992,
now having successfully enhanced business efficiency
for more than 25,000 corporations in a variety of
countries around the world. Founded by a team of
highly qualified professionals, we focus our expertise on
deploying cost-efficient software solutions for specific
industry requirements.

What Makes us Different
Based on the fact that complex business problems require
innovative solutions, we at Focus Softnet take a different
approach to our projects. In keeping with our client's overall
vision and strategies, our highly trained team of experts,
which include exceptional technical professionals, vertical
specified functional consultants and enterprising sales and
service consultants, help companies prepare for the future.
To that end, the software solutions we provide are designed
specifically for the clients specific requirements.

What Makes us Different
Tailoring each Solution to the Environment
With nearly 21 years of knowledge and expertise to our credit,
Focus Softnet works in close collaboration with world-class
clients, carefully exploring the business needs of each company
and determining what software solutions work best. From the
initial consultation all the way to the finished software solution,
we go above and beyond the ordinary by making the customer’s
experience one that is dynamic and specialized. We not only
deliver a complete software solution that provides efficiency and
overall productivity, but we provide a high level of support to help
clients’ achieve their goals. Due to our exceptional performance,
since 1992, we have grown into a multi-national organization,
touting more than 18,000 clients within worldwide locations. And
because we understand the importance of making the most out of
the business environment, we tailor each solution to the
environment, making sure it fits perfectly with the client’s exact
requirements. Whether a company deals in Distribution,
Warehousing, Retail, Manufacturing or Service, we help catapult a
business to the next level. In a word, we are committed to helping
our clients succeed!

To offer a latest and state of art
solution that addresses the
enterprise need, taking the
process view of an organization
to meet the organizational goals,
tightly integrating all functions of
an enterprise.
And to be a part of Customer’s
success…
Our Vision
Vision Planning Focus Execute

 28 Offices in 18 Countries World
Wide
 25,000 Plus Clients
 Team of Professionals
 21 Years of Track Record
 Experience in delivering high
quality services which provides
leverage to the client’s verticals.
 Specialized in Products & Services
 Development Center base with
Multiple Technologies Expertise
Our Company

Our Services
Focus Softnet provides solutions that move businesses and help
them grow in a highly competitive environment.
Quality and customer satisfaction are the pivots of our value
proposition to the clients.
With an established network of 28 offices spread across 18
countries, Focus Softnet is a company you can rely on when
seeking software solutions.
Development &
Consulting
Development &
Consulting
MarketingMarketing SupportSupport

Domain Strengths
Databases Supported :

Solutions
Offered @

 Complete ERP Solution:
Modules: Financials, Inventory
Control, Order (Sales & Procurement)
Management, Fixed Assets
Management, Project Management,
Payroll Management and
Manufacturing Management
 CRM Solutions
 WMS – Warehouse Management
Solutions
 POS – Point of Sales
 ARMS – Academic Records
Management Solutions
 Travel soft – Travel Management
Solution
 Customized Software Development
 Web Based Solutions
Our Solutions

Why Opt for ?

Why Focus ?
 Customisable Interface
 Dash Board – Definable by Each
User
 Harness the power of report
Customization
 Document Flow Designing
 Transactions in multiple
currencies
 User Defined Data Entry Screen
Creation
 Internet Based Merging
 Document Authorization Flow
Designing
 Consolidated Multi Company
Reports
 Remote Connectivity
using Socks
Technologies
 Fast & Unlimited
 Comprehensive &
Flexible

Our Advantages
• Customized Development per client’s exact
requirements
• Workflow per requirement
• All forms and screens per requirement
• All validation per requirement
• Scalability whenever required
• 100 % Developer Support
• Off Shore development Centers (Cost
Effective)
• Onshore Support and Deployment

ERP Advantages
 Accessibility (Anytime,
Anywhere Access)
 Preference Based
Customizations
 XML based data exchange
 Infinite Scalability
 Customisable Security
Permissions
 Quick Implementation Initiation
 Accurate Budget Control
 Consistency & Convenience
 Flexible Year-End Operations
 Sales Schemes

ERP Features
 Master Data Entry
Customizations
 Department Wise / Cost
Center Wise Analysis
 8 Level Grouping of all
Master Data
 User Defined Masters
 Real Time Customization
 User Defined Fields,
validations & vouchers
 Online Query & Filtering

ERP Features
 Built in Report Writer
 Built in Graphs Designer –
Graphical Presentation of
reports
 Tamper Proof Security
 Project Costing &
Profitability Analysis by
company / Project /
Division
 Multi Company
 Multi Currency
 Codes or No Codes

ERP Features
 Unlimited tags / Dimensions for
capturing data
 User Definable Work Flow Definition for
process
 Multiple level Authorizations
 Configure Documents
 Add New document types
 Add unlimited Extra fields
in document type
 Add calculation fields with user
definable formulae
 Creates custom views based on
users for documents

ERP Features
 Create user definable Print Layouts
 Customize standard reports
 Reports Designer to build own library
of Reports
 Export all reports to PDF / EXCEL /
SDF
 Integration to MS Outlook for email
Integration.
 Integration to Mobile Devices
 Application programming interface
to Develop third party modules
 Define triggers based on activities to
invoke Popups / process / Reports

ERP Features
 Database Locking & Unlocking
 Print Designing Tool - To design
output designing
 Zooming & Filtering
 Back Track Facility
 Export & Import Data
 Utility to Design Transaction
Authorization
 Utility to Design Work Flow
 XML based Data Exchange
 Reports scheduling

ERP Features
 Auto Documentation Generation
 User Defined Document /
Voucher View
 GUI based Backup and Restore
Facility
 3rd Party Integration
 User Defined Alerts
 User Defined Triggers
 Advanced Security
 Multiple Layouts ( Standard
Reports & User Defined Reports)

ERP Features
 Print Preference Settings
 Several Default Reports related
to MIS,IIS,EIS &CIS
 Re-occurring Journal
 Advanced Security
 Integration With Email for
Document Authorizations
 Master Preference Settings
 External Modules Integration
Using API’s

ERP Features
 Budgeting & Variance analysis by Cost
Center / Department / Branch
 Auto Apportioning of Expenses by
Department / Project / Branch
 MRP I & MRP II Features
 Multi Company Data Consolidation
facility for group company reporting

Business Intelligence
 Business Intelligence
 User definable desktop to add
Info / Gauges / Reports /
graphs
 Graphical interface to all
reports
 Anlayze all report data based
on pivots views ( Drag and
Drop )
 Define Key point indicators
with user definable coloring
Scheme and icon indicators
 Refine reports to filter
 Link Zoom to different reports
 Graphical Work Flow
 Electronic Authorisation and
Email Approvals
 Scheduled Report Generation
 Report Designer for using Focus
reporting tool & SQL Query

Security

Focus Expertise
 Facilitating company wide
integrated information systems
covering all functional areas
 Performing core corporate
activities and increasing customer
service augmenting corporate
image
 State Of Art Technical Base for
handling big and long term
projects
 Deploying Online, Integrated and Web Based solutions
 Implementation & Project experience on multiple business
verticals
 Experienced in Delivering Solutions On time and there by
decreasing the lead time for ROI

Modules of

General Ledger
Overview: The General Ledger module is the most crucial and
fundamental platform for any accounting system. FOCUS-I ’s general
ledger Module has the required flexibility and customizability to
address the current and future financial management requirements
of organizations of varied business verticals. FOCUS-I General Ledger
fully integrates with all modules and is the key to maximizing the
efficiency and accuracy of your financial data.
Advantages:
Department appropriation ensures that total sum of utility payments
get allocated to different departments and cost centres by the
system.
User definable additional TAGS (registers) for analysis that can be
tagged to documents as required. For example each telephone or fax
number can be created as a TAG and expenses incurred is posted to
a single GL account while individual expense on each telephone
number can be analyzed.
User can analyze, refine, view graph or check cross reference report
for any account selected.
Key features:
Define up-to 8-level chart of account with or without codes
Define 8-level department/cost centre grouping
Financial statements in different formats (Vertical/Horizontal/Plain)
Financial statements (Trial balance/Income Statement) by
Department & Cost Centres
Cash Flow and funds flow reports

Budgeting
Overview: Focus-i Budget Module eliminates the drudgery of creating
and maintaining dozens of spreadsheets. Focus-i addresses your
budget calculations, expense budgets and revenue budgets, helping
you manage your operations by analyzing the actual vs. budgeted
values. You can define your own reports, allowing you to create more
accurate budgets and get your reports quickly and efficiently.
Advantages:
Specify the action on document saving that exceed budget. You can
opt for Warn and continue, suspend or stop entry.
Route documents that exceed budget through authorization process.
Specify expense budgets and quantitative budget for products.
Key features:
Budget vs. Actual analysis
Include Budget and variance columns in financial statements
Variance reports on monthly and annual reports
Budgets by Departments, Profit / Cost Centres

Cash & Bank
Overview: Cash and bank management in Focus-i provides for total
integration between GL AR and AP modules. Additionally you can
enter post dated transactions for bank and convert the promissory
notes on maturity. System would give alerts of such maturities on
login.
Advantages
Define multiple bank and check number series for each bank Design
different Check Printing layouts for different banks
Auto and manual BRS
Contra Transfers
Multiple Cash and Bank Accounts
Cash Flow with integration from receivable and payable modules
Key Features
Check Printing
Cash and Day books
BRS Statement
Auto Reconciliation from Bank Statements

Accounts Receivable
Overview: Focus-i Accounts Receivable module, you can manage
your customers and keep track of receivables by ageing /
department. Accounts Receivable is also fully integrated with all
modules in Focus-i. Accounts Receivable module allows you to
schedule recurring invoices and therefore Hire Purchase Sales and
Sales with recurring invoices on a fixed interval can be managed
efficiently. Customization of header/footer in receivable reports
helps you in printing customer statements and dunning reports for
payment follow-up.
Advantages:
Flag customers as inactive when you wish to discontinue regular use
but want to retain the record in the system for historical and
reporting purposes.
Schedule recurring invoices for fast invoicing of monthly charges.
Adjust receipts against invoices based on auto-fifo or manual pick.
Generate Debit Notes for over-due bills and credit notes for early
payments.
Ageing analysis by bill-date or Due-Date.
Ageing analysis by operating divisions.
Create custom defined layouts for invoice printing and send the
invoices by e-mail.
Review current balance outstanding, transaction details / detailed
transactions for each customer.
Send statement of accounts and invoices to your customer’s billing
address or customers e-mail ID.
Check on post-dated transactions.

Accounts Receivable
Key features:
Credit Limit / Credit Days Check
Group your customers by region/product/salesman up to 8-levels
User definable fields for Customer Masters
Drill down from General Ledger transaction history to Accounts
Receivable transactions and then to originating Order Entry
transactions.
Multicurrency statement of accounts
Print ageing-Trial Balance, Overdue Receivables, Customer
Transactions, Customer List and Statistics, and Reports using filter
options.

Accounts Payable
Overview: Focus-i Accounts Payable module provides robust
accounting features to streamline your entire cash flow. Process
purchase bills, payments and vendor statement in vendor specific
currencies. Ensure proper payment scheduling based on due dates with
aging of payables and over-due payable analysis.
Advantages:
Organize vendor records quickly and easily.
Drill down from the vendor’s transactions and payments to the
originating transactions and payments.
Automatically distribute invoices to as many expenses or asset accounts
as you require.
Set up and schedule for recurring payments.
View your vendor payments by bank range, vendor range, check status,
transaction type, date range, year and period range, and check number
range.
Automatically generate separate checks for each invoice.
Keep details of all fully or part paid transactions and print them when
needed.

Accounts Payable
UNIQUE JOIN
Only Focus offers you a unique combining feature of receivable and
payable wherein you can adjust customer invoices against purchases
from same customer thus no need to create separate customer and
vendor account. Such accounts would get auto - regroup based on the
final balance at the time of generating the final statement.
Key features:
Check Printing
Credit Limit / Credit Days Check
Group your vendor by category, region or country.
User definable fields for Supplier/Vendor Masters
Drill down from General Ledger transaction history to Accounts
Payable.
Auto-fifo or manual Pick for settlement of bills
Multicurrency statement of accounts
Print aged Trial Balance, Overdue payable, vendor Transactions,
vendor List and Statistics, and Reports using filter options.

Fixed Assets Management
Overview: Focus-i’s Fixed Asset Register is the core engine, which
supports all other modules in the range. It maintains a database of
capital assets, inventory items and software registers. The Asset
Register can be used to identify hierarchical structures and
dependences. It provides accounting team with the very latest
techniques available to manage corporate fixed assets. Caters for all
asset types and is a totally tailored depreciation tool. Organizations
can choose to consolidate multiple registers for group reporting
purposes and can concurrently maintain discrete financial information.
Create unlimited number of fixed asset records either directly in Fixed
Asset master or integrate it with Fixed Asset purchase. System would
auto generate the serial numbers based on the quantity entered in the
fixed asset purchase allocating the serial number based on the
document number. Assets can be classified into user-defined groups
such as asset type, location, GL account number and personal
property type. Tight GL integration ensures depreciation journals can
be posted by department/cost centre in summary or detail. The asset
maintenance module takes care of scheduling preventive maintenance
and tracking the maintenance for each asset.

Fixed Assets Management
Advantages:
Eliminates paper work and organizes records.
Handles assets at multiple locations
Multiple fields to track all asset information including type, class,
acquisition date, supplier, location, GL asset account, accumulated and
expense account numbers, custodian and more.
Comprehensive Support for Asset Disposals.
Calculate Monthly & Annual Depreciation Schedules.
Scan & Print Barcodes.
Track Maintenance and Expenses for each
Key features:
Multiple Depreciation methods viz Straight Line, Diminishing balance,
usage and charge off.
Assets grouping by different fields such as Vendor, Insurer or
Manufacturer.
Track and schedule maintenance - extend the life of your assets.
View Disposed Assets by Month/Year of Disposal & Disposal Method.
Several useful Deprecation Report templates, including Depreciation
for Year & Depreciation for Month reports
Fixed Asset Maintenance

Order Management
Focus-i Order Management offers visibility into enterprise wide
product availability from current inventory levels to order status
information. The software allows you to synchronize your orders with
product availability in real time resulting in the organization to
proactively respond to shorter, less predictable life cycles. Focus-i
clearly manages your end to end order processing requirements from
Sales Order to Procurement and Delivery with information on the
activities on real time.
SALES ORDER PROCESSING –SALES & DELIVERY MANAGEMENT
Overview: Sales Order Management combines an innovative approach
to order processing which is fully integrated with Accounts Receivable,
Inventory Control. As a result you are in total control with maximum
efficiency. The information available would be real-time with product
availability and related information at the click of a button. Starting
from sales enquiry and processing various documents routed through
optional authorization system avoids duplication of data entry by
giving flexibility of combining enquiries, orders for deliveries and
billing.

Order Management
Advantages:
Support your global orders with multiple currency capabilities.
Create comprehensive customer information files, track customer
information.
Define flexible pricing from simple price lists to sophisticated multi
level pricing structures to maximize product revenues.
Perform comprehensive search on product and item information.
Create ONE sales order from multiple requisitions from departments
or SBUs and select the requisition details by customer number and / or
tracking no.
Use Sales Order Processing as a stand-alone module or integrated with
Inventory Control.
Key features:
Define Sales Schemes
Stock reservation on orders
Integrated Credit Control with Receivable Module
User-defined workflows
Work Break-down structure providing complete history from Sales
enquiry to Sales invoice.

Order Management
PURCHASE ORDER PROCESSING – PROCUREMENT MANAGEMENT
Overview: Focus-i Purchase Order Processing module allows you to
build a full cycle of purchase, starting from Purchase Requisition to
Purchase Invoice. The system supports multiple types of purchase
requirements like direct purchases, project purchases and
consignments. When combined with Accounts Payable, Inventory
Control, and Sales Order Management, the Purchase Order Processing
module provides a comprehensive, fully integrated purchasing system.
You can combine multiple purchase orders on a single receipt and
multiple receipts on a single invoice resulting in a totally managed and
consolidated Procurement Management Solution.
Advantages:
Purchase requisitions can be entered either manually or directly from
the procurement planning level.
Users from different departments, production units or warehouses
have the authority to raise requisitions. Approval of requisitions can be
defined through a document authorization.
Enter Active Purchase Orders and Blanket Purchase Orders.
Automatically update the Qty procured and remaining on each blanket
purchase orders.
Create ONE purchase order from multiple requisitions and select the
requisition details by vendor number and / or tracking no.

Order Management
Advantages:
Automatically produce purchase orders from Inventory Management
reorder information or from pending Sales Orders.
Use Purchase Order Processing as a stand-alone module or integrated
with Inventory Control.
Key features:
Raise auto-Indents for low stock
Raise single purchase order for multiple requisitions and vice versa
Separate or combine workflows for stock purchase and back-order
purchase
Fully Integrated Credit Control with Payable Module
Work Break-down structure providing complete history from Purchase
Requisition to Purchase Bill.

Inventory Management
Overview: Focus-i Inventory Control Module provides inventory control
for both trading and manufacturing stores and warehouses. It is fully
integrated with General Ledger, Supply Chain and Manufacturing. The
software manages multi-location stocks with checks on stock count and
reorder levels. With the Inventory Control module you are ensured of
an efficient flow of items from procurement to storage to shipping.
FOCUS-I ’s Inventory Control includes extensive screen inquiry and
reporting functions to give you the detailed, current information crucial
for effective inventory management.
Advantages:
Negative stock check with the option for selective users to allow
authorize negative stocks can be set to desired requirements.
The Landed Cost of all the items purchased would be maintained for
stock valuation. Focus-i calculates cost of issues or transfer on weighted
average, FIFO and Standard Rate.
Tight integration with GL ensures online posting to financials.
Multiple of units of measure with conversion rate allows user to select
unit at the stock receiving and issuing stage.
Maintain inventory in alternate units. For example in steel industry
stocks are required in Bars/ Coils and Tons while in textile industry
stocks are required in rolls and meters with no fixed conversion
between the two.

Inventory Management
Advantages:
Assemble items using single-level bills of materials using back-flush
production.
Create Sets and allow issue of complete set while updating inventory of
individual items in the set.
Print inventory analysis reports for efficient management of your
product lines.
Review complete transaction history and drill down to the originating
transactions in Inventory Control, Purchase Orders, and Order Entry.
Batch Control of Inventory specially in food and pharmacy industry
where one can restrict batches that would expire in x months or Sort
batches by date and pick stocks from batches with expiry within a
defined period. Batch numbers can be associated with manufacturing
and expiry dates.
Maintain inventory by multiple attributes for SKU’s like size, Colour and
so on...
Key features:
User Definable Product Codes.
Multi-level Product Tree.
Define unlimited number of units of measure per item.
Multiple Stock Valuation Methods.
RMA & Serial No. tracking.
Auto indenting for stock re-order
Stock Movement report
Stock Ageing Analysis.

Technologies @

Technology

Infrastructure Diagram

Organization
& Strength

Global Presence
India & Far East:
 Hyderabad
 New Delhi
 Mumbai
 Bangalore
 Chennai
 Kolkata
 Malaysia
 Singapore
 Philippines
 Canada
 Australia
Middle East & Africa:
 Dubai (DIC)
 Dubai (Tecom)
 Abu Dhabi
 Sharjah
 Kuwait
 Bahrain
 Doha
 Muscat
 Khobar
 Jeddah
 Riyadh
 Yemen
 South Africa
 Kenya

TECH TEAMS
Country Branch Functional Implementation
Customer
Support
Local
Developer
UAE
Dubai
6
12 14
5Abu Dhabi 6 5
Sharjah 6 5
KSA
Riyadh
3
6 7
5Dammam 5 5
Jeddah 5 6
QATAR Doha
3
5 6
4
KUWAIT Kuwait 6 7
BAHRAIN Manama 2 4
OMAN Muscat 5 6
YEMEN Sana 3 4
AFRICA
Nairobi
1
2 3
Johannesburg 2 4
Team in MEA

Team in India & Far East
TECH TEAMS
Country Branch Functional
Implementatio
n
Customer
Support
Local
Developer
FAREAST
Kuala Lumpur
4
5 7
4
Singapore 6 9
Manila 2 3
INDIA
Hyderabad 4 18 24 4
Mumbai
2
10 18 2
Delhi
2
6 7 2
Bengaluru
2
6 7 2
Kolkata
1
3 6 1
Chennai
1
4 4 2

Clientele of

Our Prestigious Clients
We have over 5000 customers in UAE, 25000 Customers across
globally, 400 Software Developers, 1000 plus Employees Across
the World and 28 offices in 18 countries.
Banking/ Financial / Govt .
Customers in UAE
 National Bonds
 Investment Corporation of
Dubai
 RAKIA
 Emirates Institute of
Banking & Finance
 CBI
 AL Masraf
 Ajman Bank
 LuLu International
Exchange
 Alfardan Exchange
 Alrostamani Investments
 Thani Investment

National Bonds Corporation
 A Semi
government of
Dubai enterprise
 An Investment
model for
customers to
invest into bonds
and redeem
profits.
 Provision online purchase of National Bonds
 Provision purchase of National Bonds
through outlets
 Bond purchase POS at outlets through
Kiosks
 Compliance checks and document scanning
 Profit sharing among Bond holders
 Monthly draws of specified amount to be
generated randomly to a specified number
of Bond holders
 Integration with ERP
 Comprises of the following modules:
 Sales & Distribution
 Bond Operations
 Finance ( Integration )
 MIS & Marketing
 Compliance &AML
 Administration
About ClientAbout Client Solution DetailsSolution Details

Air Arabia Airlines
• A government of
Sharjah enterprise
• Low cost commercial
Airline company
• Integration to the online Web ticketing
solution
• Integration to Airline Fuel Purchase
solution Procurement of Consumables
• Other Revenues Management
• General ledger, Cash and Bank
• Inventory of consumables
• Sector based accounting and reporting
• Connected online to all offices of Air
Arabia

Commercial Bank International
• Bank in UAE
• Procurement
• Account Payables
• Managing GL by multiple entities
• Reporting by Entities , Cost centers
• Integration with Core banking system
• Fixed Asset Management
• Personalized Reports

Al Masraf Bank
• A privately held Bank
in UAE
• Bank
• Cash & Bank
• Reporting by Entities , Cost centers
• Accounts Receivable
• Accounts Payable
• Fixed Assets

Viva Entertainment
• A privately held
business in Dubai
• Distribution of Home
Entertainment for
Warner Bros,
Paramount, Disney, and
United International
Pictures
• Contract Management with Studio
• Compliance check for release for distribution
• Royalty payable to studio as per terms
• Distribution from multiple locations
• Inventory and Ware housing
• Production

British University
• Online Application
• Admissions
• Scheduling
• Registration
• Attendance
• Academics
• Alumni Management
• Library Management
• Integration to ERP
• British University In
Dubai

RAKIA
• General Ledger
• Accounts Receivable
• Account Payable
• Procurement
• Payroll
• Semi Government
Enterprises –
Enablement of Business

Other Prestigious Clients -
Global
Other Key Customers in
UAE
 Abu Dhabi police
 Air Arabia
 Lifeline Hospital
 Canadian University
 Dubai Tourism and
Development
 Barakat Juices
 Johnson Diversey
 R.A.M Metals
 JRD International
 Momin Oils
 Off Shore Engineering
 Lubrex
Kuwait
 Harley Davidson
 Al Rashid Group
 Big Holding
Oman
 Sahara Net
 ThyssenKrupp
Saudi Arabia
 Sahara Net
 ThyssenKrupp
 Delmon
 Boeing Middle East
 Prince Sultan University
Bahrain
 Bahrain Air
 Gulf Pharmacy
Singapore
 Agro Corp International PTE
 Prime Taxi
 Harry’s International PTE Ltd
Doha / Qatar
 Qatar Chamber of Commerce

Deployment
Model @

• Implementation Strategy
• Continuous Innovation &
Improvements
• Implementation
• Testing
• Definition
• Discovery
• Go Live
•Lifecycle
•Processes
•Major
•Deliverables
• Business
Architecture
Planning
• Develop
ment/
Customi
zation
and Roll
Out
• Trai
ning
and
Review
• Produ
ction
• Syste
m
• Continuous
Refinement
• Project
Management
• Configuration
Management
• Requirements & Scope Change
Management
• Revi
ew
• Application
Management
• Techni
cal
Consul
ting
Bird’s Eye view on the
Deployment Process

Deployment Strategy
Discovery Definition
Design
QC
(In house)
UAT Deployment
Continuous Innovation &
Improvements
Continuous
Refinement
Application
Management
Project ManagementProject Management
Requirements & Scope Change ManagementRequirements & Scope Change Management
Configuration ManagementConfiguration Management
ReviewsReviews

Roles & Responsibilities
Sr. Activity Responsibility
1
Hardware sizing & configuration, Networking,
connectivity requirement, System software
recommendation
FOCUS
2
Site preparation for Hardware set-up ,related software
setup, Databases and their licenses
CUSTOMER
3 Installation of Hardware (Clients and Servers) CUSTOMER
4 System Information & Gathering Analysis
FOCUS AND
CUSTOMER
5
Facilitation of the Time of the users for System
Requirement Study
CUSTOMER
6 Approval of the System Requirement Study Document CUSTOMER
7
Preparation of System Design document and Screen
prototypes
FOCUS
8
Timely approval of System Design Document and Screen
prototypes
CUSTOMER
9 Development and Documentation FOCUS
10 Installation of the Hardware CUSTOMER
11 Preparation of test data CUSTOMER
12 User Acceptance Testing and documentation CUSTOMER
13 Implementation FOCUS
14 Training FOCUS
15 Scheduling of the users for the Training CUSTOMER
16 Sign off CUSTOMER

Policies @

Warranty Policy
Warranty Policy
The developed software solution comes with a warranty of six months
from the date of sign-off. During warranty period customization and
implementation support will be given to you free of cost within the
scope of SRS. Warranty period does not include additional free training
to ‘new users’ after the sessions are completed.
Annual Maintenance Services: After the expiry of Warranty period,
Annual Maintenance charges as agreed, will be charged which includes
telephonic and onsite support to the user. Annual Maintenance does
not include free training to new users.

Quality Policy
Quality Policy
“To provide high performance, defect free and cost-effective IT
solutions to all our customers using state-of-the-art Software and
Technologies”.
- Conformance to Requirements
- Degree of Excellence
- Value perceived by Customers
At Focus Softnet, Managing Quality is
- Identifying Requirements
- Using Prevention, Understanding Zero Defects
- Calculating the Price of Non-Conformance
- Developing Teamwork
- Measuring to improve
- Identifying and analyzing problems
- Eliminating problem causes
- Improving customer / supplier relations

Quality Policy
At Focus Softnet, Quality Planning is
- Product Planning
- Managerial and Operational Planning
- Preparation of Quality Plans
- Make provisions for testing and quality improvement
At Focus Softnet, Quality Control is
- Process Monitoring
- Eliminating the causes of unsatisfactory performance at all
stages
- Traceability
QC is a process of maintaining standards to prevent undesirable
deviations from the planned quality standards.

Support Aspects
We strongly believe that support, service, and training are on-going
processes, continuous processes that do not end when the sale is
formally over. We view excellent customer service as critical to our
survival. To that extent, we focus on the significance of customer
relationship. The customer truly is our top priority and focus. During
the sale, after the sale, and on regular basis onwards, we want to
measure customer satisfaction levels. Thus, we will be in constant
communication with our clients, carefully listening and responding to
ensure full customer satisfaction.
• Thorough Training
• Manage customer support expectations
• Conduct periodic surveys or evaluations
• Resolve problems quickly
• Determine whether product or work is meeting expectations,
promises, goals, scalability, etc
POST – SALE SUPPORT, SERVICES, AND MAINTENANCE

Training
Sufficient Training Time is Important (for all Users)
Our services do not end with the delivery of the product. Once the
installation is complete, our immediate objective will be to ensure that
the product will be used at its full potential.
Our training sessions will be designed to help you become more self-
sufficient and minimize your ongoing system investment, thus
increasing your long-term satisfaction. This is an important part of
Focus Softnet’s philosophy- to help clients maximize the benefits of
their investment and become more efficient and successful.
Training Sessions will consist of:
• Super User Training (Training the Trainer)
• Departmental Leaders Training
• Individual User Training

Support
Focus Softnet is here to Support you as your Long-term Partner
Focus Sofnet maintains outstanding levels of support and customer
satisfaction. We pride ourselves on fast and accurate responses to
customer questions and concerns.
Support Structure:
• A dedicated support team consisting of Account Manager, Technical
Manager, and Customer Service Manager.
• One point of Direct contact (Account Manager),
• One back-up point of contact
•Support avaiable through:
•Phone / Email
•Remote
•On site visit

Support Response
For Problems Reported:
All problems reported to Technical Support are initially handled by your
Account Manager, who works with you to identify and solve your
reported problem.
If the problem is not resolved during the primary contact, the Account
Manager assigns a tracking number to the problem and does additional
research or might pass it to a specialist.
Severity Condition Initial Follow
Up
Frequency
of up date
1 System is down or does not function Less than 2
hours
Every Day
2 A component is not working.
Significant impact on operation
Less than 4
hours
Every Day
3 A component is not working as
documented; there are unexpected
results. Minor operational impact
Less than 24
hours
Every Day
4 Questions pertaining to usage or
clarification of documentation
Less than 24
hours
Every 2
days
5 Client makes suggestions for new
features and/or enhancements
Less than 24
hours
Every 2
days

Customer Support
We provide technical Support to
our customer for all their
queries. The expertise and
experience of our Technical
Support Personnel’s are best in
the industry and in their work
domain.
Online Support
We provide Technical Support through CHAT
feature online to our customer which are handled
by our Support Personnel’s.
Offline Support
Our Offline support through mail and e-mail
provides full length of support to our customer.
Onsite Support
Our Onsite support provided by our technical
expert’s helps streamline your business process in
a right direction.

Contact Us
Global Head Office
FOCUS SOFTNET
P.O Box 500151, Dubai Internet City,
Dubai – UAE
Tel :+971-4-3912670
Fax :+971-4-3918700
Mobile : 055-4964370.
Contact Person
Mohammad Irfanuddin| Sr. Software Consultant
irfanuddin@focussoftnet.com

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