1. MOHAMED IBRAHIM KHEDR
TANTA.ALGARBIYHA GOVERNORATE
01009079071
khedr15000@gmail.com
PERSONAL INFORMATION
Nationality: Egyptian
Date of birth: 24.October, 1983
Marital Status: Married with a son
OBJECTIVE
I am looking for a long term career opportunity where I can utilize
my sales, operation and customer service skills and be a valuable
member of a dynamic organization.
EDUCATION
Bachelor degree of arts. Graduated – June 2006
University of Tanta, Egypt
 Studies focused in human relations within communities.
PROFESSIONAL EXPERIENCES
WHITE BIRD Textile and Manufacturing –CAIRO;.
Operation coordinator: - June 2015till now.
 Arrange a matter to import department and accounts chart.
 Handel all issues between operation team and account department
 Analyze the textiles length to prepare it for elaboration department
PERSONAL SKILLS
Positive
Driven
Enthusiastic
Fast learner
Attentive
Survive in Under- pressure
Adaptable
Accountable
Responsible
Flexible
honest
Excellent in- Communication- skills

2. Emaratech- Dubai Internet City – Dubai, U.A.E
(NOQODI PAYMENT GATE WAY FOR GOVERNMENTAPPLICATIONS)
Operation support specialist -March 2012till June2015
 Giving all support to the immigration office and Dubai land authority
 Handel emails and calls from EJARI customers TO transfer amount to
Ejari wallet
 Giving all support to the applicants who is using the Noqodi system
 Summarizing all the transactions on CRM.
 Resolve the technical issues received from the typing centers.
Emaratech- Dubai Internet City – Dubai, U.A.E
(EMIRATES IDENTITY AUTHORITY )
Application Support Executive –- Jan 2011 TO March 2012
 Rescheduling appointments and estimates application status receiving
through individual customers email.
 Summarizing all the calls on CRM.
 Receiving emails to all EIDA offices , the same time updating both of the
mobile numbers, service type codes, doing reactivation, submit the
application after making the corrections on Eform system, forward it,
ready to be process and same goes with the unsolved issues at our
concerning departments.
 Liaise professionally and effectively with departments in ensuring that a
rapport building is used to maintain the relationship.
 Support customers with all the information about EIDA projects,
applications status, rescheduling appointments and service point's
locations.
 Reviewing customers complaints and other cases submitted by the
agents on CRM to resolve the source of conflicts in addition to save the
data which reflects on the main CRM system.
 Resolve the technical issues received from the typing centers.
 Escalate any potential problems and feedback from customers to the
management team using appropriate methods.

3.  AMERICANA KUWAIT FOOD COMPANY
 Customer Service Representative at Americana Kuwait Food Co.
2007 – 2011
 Deliver world class customer service and build customer satisfaction
and loyalty.
▪ Provide effective and timely resolution of a range of customer
inquiries.
▪ Strive for one-call resolution of customer issues.
▪ Complete ongoing training to stay abreast of product, service and
policy changes.
▪ Strike a positive and cooperative tone with both customers and
coworkers.
▪ Increase the customer experience by giving all support.
TRAINING COURSES:
 AMERICANA TRAINING CENTER. Dubai U.A.E
 Customer Mania
 Product Mania
 Cost Management
 High Impact Coaching
 How to be a leader
 Suggest of selling
 Training in powerful telephone skills & great customer service
Attitude
 EMARATECH CALL CENTER EXCELLENCE TRAINING -2012
 Training Institute: Dale Carnegie
 Building Customer Relationships
 Telephone Skills- Inbound
 Resolving Customer Conflicts
 Achieving Customer Service Excellence
 Emaratech Advanced Agent Skills Inbound – May 2013 (Insights
Training Institute)
INTEREST
Football, reading current updates (NEWS) or other useful books and watching movies
References’ Available upon request.