2. Mission
Through an international network linked by advanced
technology, including a rapidly growing e-commerce
capability, Company X provides a comprehensive range of
financial services: personal financial services; commercial
banking; corporate, investment banking and markets; private
banking and other activities.
4. Values
Dependable
Open to different ideas and cultures
Connected to customers, communities, regulators and
each other
5. Goals
To be the world’s leading and most respected international
bank
A network of businesses connecting the world
Wealth management and retail with local scale
Actions to be completed by 2017
7. Definition
What is meant by turnover?
The ratio of the number of organizational members who have left
an organization divided by the average number of people in
that organization during a certain period of time.
9. Factors that Affect Turnover
Job-related factors
- Lack of recognition by the
organization
- Job dissatisfaction
- Role ambiguity
- Unclear expectations of peers
and supervisors
- Vagueness of performance
evaluation methods,
- Job pressure
Organizational factors
- Organizational instability ( low
level of efficiency and thus
unstable profitability)
- Cost-oriented approach to
manage employees
- Weak communication
systems ( employees not
involved in the decision
making)
10. Effects of Turnover
Costly on the organization
Negative effects on profitability of the organization
Customer service and satisfaction
11. How to Measure Turnover
Credibility when reporting turnover ( info abt turnover to management is
misleading thus problem is not 100% solved)
Cost of turnover must be measured
12. Minimizing Turnover
Selection process enhancement
On-job training opportunities
Employee engagement in the company
Knowledge accessibility
Workforce optimization
Employee empowerment
14. Facts & Figures
• 2500 distributed in 72 branches and
back office departmentsHeadcount
• 16% is the annual turnover
percentage, mainly in the Middle
Management Staff
Annual
Turnover
Ratio
19. ClearStatementof the problem
Bank X is facing a high rate of employee turnover in the last
two years in the following Job Titles: Teller, CSR and Sales
(indoor & Outdoor)
36. Conclusion
X bank is facing a high rate of employee turnover of 16% &
the main reasons for this issue are :
Opportunities for growth and advancement (Promotion)
Management-related issues