Mohamad El-Hinnawi, CCXP

Saudi Arabia Saudi Arabia

Customer and Digital Experience Advisor | Authorized Resource and Training Provider for the CCXP

Telecom / Mobile

A seasoned and endorsed Advisor and Consultant, focusing on research, development, training and delivery of: - Customer Experience Strategies - Digital Transformation Strategies - Voice of Customer programs - Customer Journey Mapping - Channel Optimization - Design Thinking and Innovation Possessing more than 12 years of experience in technical, consulting and cross functional management roles at several companies in the United States, Lebanon and Saudi Arabia where I was employed by leading operators like Sprint, Alfa Telecommunications and Saudi Telecom Company where I am currently an Advisor to the Customer Experience GM. Apart from this, I have had several engagements with organiz...