Seek sense share - digital change agent - Virginia Power - Presentation from the Leicester De Montfort half day event on Delivering on Digital

1. Seek, Sense and Share:
Information & Knowledge Professionals as
Digital Change Agents
Presentation by
Virginia Power
Graduate Tutor
& PhD
Researcher
Friday
23rd June 2017
De Montfort,
Leicester

2. Virginia.Power@uwe.ac.uk
@PowerVirg
http://courses.uwe.ac.uk/Z41000071/information-and-knowledge-management
DIGITAL

3. Session Objectives
• Identify our own relationship to change
• Explore the role of the Information Professional in effecting digital change
• Consider Jarche’s model for Personal Knowledge Mastery
• Review Jisc’s Digital Capabilities model
• Develop an understanding of the Seek, Sense, Share framework
• Identify top tools for supporting digital development in the workplace

4. “The information management landscape is changing at an
exponential rate, putting new demands on how we are
required to manage all of our information across the
enterprise, and beyond.”
“In the same way that interventional
medicine is able to address a situation
before it becomes a serious issue,
so too must the NextGen InfoPro be
prepared to address potential issues and
work to intervene any negative
outcome. This requires a specialized set of
operational skills alongside acquired
knowledge of the current and
evolving technology sets.”
AIIM (2015) What will it take to be a
NextGen InfoPro?

6. Change Agent….
A change agent is a person from inside or outside
the organization who helps an organization
transform itself by focusing on such matters as
organizational effectiveness, improvement, and
development.

7. Change Agent…. what type are you?
https://create.kahoot.it/login
PowerVirg

8. Digital Change Agents – 5 characteristics
• Clear vision
• Patient but persistent
• Asks tough questions
• Knowledgeable and leads by example
• Strong relationships built on trust

9. Times they are a changing ….
ADKAR
Stage
Initial Emotional
Reaction
Behavioural
Response
Information
Professionals …
Awareness Loss Uncertainty Support
Desire Discomfort Resistance Engage
Knowledge Understanding Acceptance Provide Learning
Ability Buy-in Commitment Involve
Reinforcement Integration Recognise

10. Information & Knowledge Professionals
‘[…] should implement strategic integrated communication
to ensure the sustainability of knowledge organizations. These knowledge
leaders should be able to: empower individuals to
respond creatively to changing situations; adopt personal and active
attitudes, individual and organizational goals; contribute
to resonant leadership practices; should be self- and socially aware of
emotions and goals; be equipped with skills such as
self- and relationship management which is characterised by transparency,
adaptability, collaboration and motivation; and
should be associated with a supportive organizational climate due to a
constructive organizational culture with the aim to
inspire people to learn.’
Rachel Barker, University of South Africa
http://uir.unisa.ac.za/bitstream/handle/10500/21583/ECKM2016_Proceedinsgs%2072.pdf

11. Change Agent – Knowledge Manager
• The SBI Knowledge Manager will be responsible for creating a
knowledge sharing environment.
• Driving the use of collaborative social media tools to enable broader
capture and sharing and promote innovation.
• The Knowledge Manager closely collaborates with project teams to
define and implement knowledge sharing processes and
technologies into the organization.
• The successful candidate will be responsible for systems,
approaches and processes which capture the intellectual capital of
the organization and seeking out continuous improvement
opportunities.
• This individual will work in a team-oriented and collaborative
environment and heavily participate in up-front planning and
implementation of KM projects, application roll-out, programs and
user training.
http://www.kmchicago.org/2009/09/position-change-
agent-knowledge.html

12. Personal Knowledge Mastery
• PKM is a set of processes, individually constructed, to help each of us make
sense of our world, work more effectively, and contribute to society. PKM
means taking control of your professional development, and staying
connected in the network era, whether you are an employee, self-employed,
or between jobs.
• Personal – according to one’s abilities, interests & motivation.
(not directed by external forces)
• Knowledge – understanding information and experience in order to act upon
it.
(know what, know who, know how)
• Mastery – the journey from apprentice to disciplined sense-maker and
knowledge catalyst.
(masters do not need to be managed)
http://jarche.com/pkm/

13. Jisc Digital Capabilities
https://www.jisc.ac.uk/rd/projects/building-digital-capability

14. Digital Capabilities
Discovery Tool

15. Seek, Sense, Share

16. Seek, Sense, Share
Seeking is finding things out and keeping up to date.
Building a network of colleagues is helpful in this
regard. It not only allows us to “pull” information, but
also have it “pushed” to us by trusted sources. Good
curators are valued members of knowledge
networks.
Sensing is how we personalize information and use it.
Sensing includes reflection and putting into practice
what we have learned. Often it requires
experimentation, as we learn best by doing.
Sharing includes exchanging resources, ideas, and
experiences with our networks as well as collaborating
with our colleagues.

17. http://c4lpt.co.uk/

19. University of Edinburgh

20. Social Training & Workflow Learning
http://c4lpt.co.uk/learning-resources/social-learning-handbook/social-media-
tools-and-systems-for-learning/

21. Social Training & Workflow Learning
http://c4lpt.co.uk/top100tools/

22. Seek – Scoop.it
Seeking is finding things out and keeping up to date. Building
a network of colleagues is helpful in this regard. It not only
allows us to “pull” information, but also have it “pushed” to us
by trusted sources. Good curators are valued members of
knowledge networks.
http://www.scoop.it/
“I maintain a scoop.it page on which I clip articles, posts and
images, and have built a reasonable following of others I
follow there and who follow me. Not as robust a feed as
Twitter, but more focused and topical. I have found that for me
it works better than other similar tools (paper.li, Pinterest,
etc.), especially the feature that allows me to comment on
each clip, quoting or summarizing why I thought it “scoop
worthy”.” Ben Carmel, 2015

23. Sense – Screencast-o-Matic
Sensing is how we personalize information and use it.
Sensing includes reflection and putting into practice
what we have learned. Often it requires
experimentation, as we learn best by doing.
http://screencast-o-matic.com/
“Easiest way for me to create (free) videos
demonstrating how to use software, create
web pages, and give feedback to faculty
and students” Rebekah Roehrs,
Trainer/Instructor, USA
“I have used this tool to show students how
to navigate certain websites or to
demonstrate how to do an activity. I have
also used it in my Masters classes in every
class that I have taken so far.” Stephanie
Martin, Primary/Secondary (K12) Teacher,
USA

24. Share - Slack
Sharing includes exchanging resources,
ideas, and experiences with our networks
as well as collaborating with our
colleagues.
https://slack.com/
“I think this tool hasn’t yet come of age, but those who
are experimenting with it in my organisation are finding
it very useful and it is shifting the way that we learn and
collaborate together. I think this has more potential than
some of the other similar tools that have been around
for the past few years.” Simon Gosney, L&D Manager,
UK
“This social sharing platform, with activity streams, is a
great way to stay connected and work in small groups
and I am a member of two active Slack communities of
practice, the essential space between works groups
and social networks.” Harold Jarche, Consultant,
Canada

25. Times they are a changing ….
ADKAR
Stage
Initial Emotional
Reaction
Behavioural
Response
Social Media can…
Awareness Loss Uncertainty Support
Desire Discomfort Resistance Engage
Knowledge Understanding Acceptance Provide Learning
Ability Buy-in Commitment Involve
Reinforcement Integration Recognise

26. Summary
• We have begun to identify our own relationship to change
• Explored the role of the Information Professional in effecting change
• Considered Jarche’s model for Personal Knowledge Mastery
• Developed an understanding of the Seek, Sense, Share framework
• Identified top social media tools for supporting digital development in the
workplace

27. Resources
Centre for Learning Performance Technologies
http://c4lpt.co.uk/top100tools/top100-wpl/
Change Agent Quiz
http://www.panaya.com/blog/digital-transformation/personality-quiz-
change-agent/
Learning Ecology
http://www.lifewideeducation.uk/blog/category/learning-ecology
Learning in the Social Workplace – white paper
http://c4lpt.co.uk/janes-articles-and-presentations/learning-in-the-social-
workplace/
Seek-Sense-Share Framework – Harold Jarche
http://jarche.com/2014/02/the-seek-sense-share-framework/