Challenges fleet managers, leasing companies and mobility service providers face; How mobility budgets decrease travel expenses and increase employee satisfaction; The next logical step: Total Cost of Sustainability

1. Tuesday 25 September 2012
MOVE 2012, Brussels
What’s stopping the shift from
Fleet Management to
Employee Mobility Management?
Mischa van Werkhoven
Mobility Solutions Strategist
1

2. 5 Key Takeaways
● Know all mobility requirements of your employees
● Have a mobility policy in place that takes into
account employee satisfaction, corporate social
responsibility and costs
● Have the right ecosystem of suppliers in place
● Have to right tools to accommodate and manage
mobility services and personal mobility budgets
● Dare take the first step!
2

3. What’s stopping the shift from Fleet Management
to Employee Mobility Management?
● Challenges fleet managers, leasing companies and mobility
service providers face
● How mobility budgets decrease travel expenses and increase
employee satisfaction
● The next logical step: Total Cost of Sustainability
3

4. Challenges
fleet managers,
leasing companies and
mobility service
providers face
1 4

5. Fleet
Managers
5

6. Setting up a mobility policy that
matches employee demand
6

7. Workload and portfolio complexity increases
● Employees demand
flexibility and personalized
approach
● Increased number of clients
● Cost versus employee
satisfaction 7

8. Single modality versus Multi modality
8

9. Single modality versus Multi modality
9

10. Single modality versus Multi modality
10

11. Unpredictable changes in taxation and fiscal laws
11

12. Leasing
Companies
12

13. B2B shifts towards Business-to-Employee
Suppliers Drivers
Customers
Leasing
Company
Customer Products

14. B2B shifts towards Business-to-Employee
Suppliers
advise
my
configure
dashboard
Customer
employees Customers
manage
calculate
mobility
Customer Products Leasing Company

15. Increased demand for flexible and
short term products and services
15

16. Complex ecosystem makes it harder to
manage and maintain quality standards
16

17. No best practices on
how to manage
mobility budgets.
How will existing
processes and
business models be
influenced?
17

18. Mobility
Service
Providers
18

19. Market demands multi modal solutions
19

20. Indirect provider of services
20

21. Limited geographical coverage
21

22. Integration with other suppliers of mobility services
and leasing companies
22

23. How to face these challenges
● Cooperation and partnerships are needed to offer multi
modal mobility and expand geographical coverage.
● Reinvent processes and offerings to match current demand
and offer TRUE mobility. Employee mobility is not just fleet,
leasing or services.
● Straight through processing (STP)of data between systems
processes and supply chain parties.
● Provide employees convenient self-service access to
personalized services.
● Start with clear mobility policy (strategy and objectives) and
implement step by step
23

24. How mobility budgets
decrease travel expenses
and increase employee
satisfaction
2 24

25. Mobility budgets decrease travel expenses if…
● Employees manage their own budget, are
accountable for financial results and share
personal profits
● Employees are offered the right variety of travel
modalities
● Budget rules stimulate changes in travel
behaviour
25

26. Mobility budgets increase employee
satisfaction if…
● Employees manage their own budget and share
personal profits
● Employees are offered a wide variety of travel
modalities
● Mobility budget and actual costs are not
necessarily linked
26

27. Do you…
● know all mobility requirements of your
employees?
● have a mobility policy in place that takes into
account employee satisfaction, corporate social
responsibility and costs?
● have the right ecosystem of suppliers in place?
● have to right tools to accommodate and manage
mobility services and personal mobility budgets?
● dare take the first step?
27

28. Something to consider…
Total Cost of Ownership
Total Cost of Mobility
Total Cost of Sustainability
28

29. From TCO to TCS
Total Cost of Total Cost of Total Cost of
Ownership Mobility Sustainability
• Asset based • Usage based • Emissions based
• Mainly fixed costs • Variable costs • CO2 compensation
• Depreciation • Tax effects • Travel time
• Interest • Parking • Distance
• Insurance • Fuel • Consumption
• Tax • Kilometre allowance
• Maintenance • Additional travel • TCM
• Management expenses (MICE)
• TCO
TCO
TCM
TCS
29

30. Co-maker’s Mobility Platform:
Employee Mobility Management Made Easy
30

31. About TSS Co-maker (1)
● Co-maker in automotive leasing & mobility since 1995
● Product portfolio:
o Front office solutions:
• Mobility Platform (evolution from fleet to mobility management)
o Back office solutions:
• LeaseCTRL (standard template solution based on SAP)
• LeaseOffice
● International customer base
o Captive & Non-captive
o Fleet management
31

32. About TSS Co-maker(2)
● Co-maker is a division of Total Specific Solutions
● Vision: Anticipating Solutions
o Specific solutions for Financial, Public,
Healthcare and Industrial sectors
o Competence centers for IT development
and Quality & Assurance
TSS Annual Sales
● 8 companies, 1600 FTE (Mio)
250
Annual Sales €197 Mio 200
EBITEA €20 Mio 150
o Financial Services 12% 100 EBITEA
50
0
2008 2009 2010 2011
32

33. Our vision: Anticipating Solutions
Anticipating Adapting Supporting
‘New’ Channel Processes Integration IT BackOffice
customer
Mobile Sales Enterprise
Applications
Applications
Customer Interfaces
• Demanding Social Media
• Wants influence Service
on process Data Vault
• Wants mobile
Operations
applications
• Adaptor of new Mobile
technology Devices Products &
• Environmentally
Services Web services
aware
catalogue
Internet/Web
Self-Service
Demand for flexible processes
IT as enabler for Anticipating Solutions

34. Thank you for
your attention!
Join us online:
facebook.com/TSScomaker
twitter.com/Comaker
Mischa van Werkhoven
linkedin.com/company/co-maker Mobility Solutions Strategist
youtube.com/TSScomaker m.van.werkhoven@co-maker.com
@MischaDaniel