2. Paula is 42 and leads a team of 12 people
within a global pharmaceutical company.
Even though she’s busy, Paula is always
ready to support and coach her team,
except for the weekends – that time is
strictly set aside for family.
When she finds a moment to reflect
however, she doesn’t feel too
comfortable.
Meet Paula…
3. Her team members are located across five
countries. She feels they’re too busy to
understand all of the changes going on in
the organization – let alone adapt to them.
Each staff member seems to be up to
speed in their own area, but Paula realised
they aren’t able to see the whole picture.
How can they know each other and
connect better?
Her challenge…
4. Her choice …
It would be impossible to get her team
members together in the same place at
the same time. She needed something
efficient and flexible.
Paula heard about Mirror Mirror as an
alignment process for virtual teams
and realised it would help them get to
know each other and build a better
shared current reality.
5. Mirror Mirror - structured, practical and immediate
Improves team
clarity and
alignment in 3
steps:
6. Reactions from the team members…
When Paula’s team went through the 1-1
interviews, they felt valued and heard…
and they couldn’t wait to discover what
the others were thinking and feeling.
The results revealed common threads:
frustration from being so disconnected,
and interesting perspectives on future
possibilities. The virtual dialogue
sessions were lively, opening their eyes to
new views and ideas, exposing the
personalities and value in the team.
7. Reactions from Paula…
Paula was curious too. How out-of-touch
was she with what her team was thinking
and feeling? Inside, she was pleased to
have taken this step and wondered what
would have happened without it.
She saw her team start to connect better
and start taking ownership for their ideas.
Project teams were created, with staff
opting in to the ones they liked best. Paula
also came out with a long action list. The
whole team had taken a big step forward.
