Fostering shared digital platforms for cities to build innovative public services
Smart Cities and Regions Summit. Dublin (Ireland)
May 9th, 2019
Miquel Estapé
2019.05.09 Fostering shared digital platforms for cities to build innovative public services (Dublin)
1. Fostering shared digital platforms for
cities to build innovative public services
Dublin, 9th May 2019
Miquel Estapé
2. Catalonia
• Region of Spain
• 7.5 M inhabitants
• 1,000 local councils
90% < 20K inhab.
Miquel Estapé
+
• +20 years in Government
• Mayor of la Roca del Valles
• VP Catalan Public Mgmt Association
• Strategy & Innovation. Open
Government of Catalonia Consortium
3. Smart governments for smart cities
addressing the data knowledge gaps in administration/span
1. Why data-driven local governments?
2. What is the Role of Local Governments?
3. How to build data-driven local governments?
4. What is the Impact?
5. Are there any Risks and Concerns?
6. Data is the new Oil ... (Clive Humby, 2006)
.. but if unrefined, it cannot really be used
2008 2018
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7. Challenges of Local Governments
• Adapt to a fast-changing world
• Scarce resources
• Limited expertise
• Lack of agility
• Rising citizen expectations
• Privacy & ethical issues
• Cybersecurity attacks
• Adopting emerging tech (AI)
• ···
They cannot be solved by
a single local Government Collaboration
8. Tech is a Commodity
Citizen Satisfaction can not
be outsourced
What is the key Role of Local Governments?
9. How to build Data-Driven Local Governments?
Photo by Casey Horner on Unsplash
22. Risks (quite a few and not small)
We must invest in:
• Privacy
• Cybersecurity
• Ethics
23. Building shared digital
platforms for cities
enable data-driven
governments and
innovative public
services. It is a long and
complex journey, but it
is worthy.
Hinweis der Redaktion
We are living a digital revolution
Decissions based on intuition or vanity metrics
Data is growing exponentially
Not investing in Tech
Technology is a Means not an End
Great shared Tech Platforms
SaaS
Bots as a Service
AI as a Service
Investing in Intelligence and in Citizens
Local Gov has the knowledge of the public services and their citizens
Intelligence insights from data to make smart decisions
Improve services
Reduce cots burdens
Increase citizen satisfaction
Understand the importance of data analysis across local authorities
El món és mòbil
- Mòbil: eina clau d’accesibilitat i connectivitat
Hi ha zones d’Àfrica que no tenen aigua potable, no tenen clavegueram, no tenen enllumenat però tenen MÒBIL
Com el carreguen? Amb dinamos, com la llum de les bicicletes
Totes les aplicacions que fem per Ciutadà i per a Treballador Públic les hem de fer pensant en que s’hi ha de poder accedir des d’un mòbil
Hem de fer APPS a dojo ? NO
Perquè són molt cares de mantenir
Perquè 1 M APPS, usuari es descarrega 80 i en fa servir una 12
Estratègia: Web responsive
- Compromís d’usabilitat, funcionalitats i cost
Unlocking the potential to form public initiatives through evidence based data
engagement
TRUST: Sharing Economy
Garantir la confiança
> Garantir la identitat
Minimitzar riscos de suplantació com a Matrix
> Garantir la confidencialitat, integritat i no repudi mitjançant la signatura electrònica
Quina és l’estratègia?
Ús de certificats digitals
Targeta, SW, òrgan, núvol o al mòbil
Per als usuaris intensius perquè és molt segur però no és fàcil
Treballadors públics, professionals, càrrecs electes
Alternatives als certificats digitals
Paraula de pas al mòbil
Altres que ja utilitza el ciutadà
No distribuirem usuaris / contrasenya
Això és un canvi d’Estratègia ? En part SI
El certificat digital per a tots els usuaris no ha funcionat. Experiència: CAT, ESP (DNIe), Europa
No és fàcil ni usable
El CD per a usuaris intensius té molt de sentit
Hem trigat massa temps a explorar alternatives
Si aconseguim fer-ho més fàcil podrà arribar a més usuaris (cas mòbil)