The webinar discussed how process intelligence is enabling successful and sustainable intelligent automation. It began with introductions and an agenda that included explaining what process intelligence is, why it is required for RPA, how it works, a demonstration, use cases, and a Q&A session. Process intelligence empowers organizations by leveraging process data and analytics. It is needed for RPA to understand what to automate, know if automation is working as intended, and see impacts on related processes. Process intelligence works by analyzing date-stamped event data to provide insights into process discovery, measurement, monitoring and prediction. Demonstrations showed how it provides a digital twin and command center for processes. Use cases showed how process intelligence was

1. How Process Intelligence is Enabling Successful
and Sustainable Intelligent Automation
MINDSPEAKS
WEBINAR
SERIES
Hosted by:
Mohit Sharma
Founder & Executive Chairman,
Mindfields Global
Presented by:
Greg Quirk,
Australasia Lead,
TimelinePI

2. • Attendees will be on mute mode
• Attendees can submit questions via chat message to panellists, to be answered during the Q&A session
• Presentation slides and webinar recording will be sent to all attendees after the webinar
Points to remember

3. Agenda
Particulars TIME
Introduction to topic and Speakers 5 minutes
Session 1: What is Process Intelligence 5 Minutes
Session 2: Why Process Intelligence is required for RPA 5 Minutes
Session 3: How it works 5 Minutes
Session 4: Demonstration 20 Minutes
Session 5: Use cases 10 Minutes
Questions and Answers 5 Minutes
Polls during the webinar 5 Minutes

4. About
Mindfields drives innovation and excellence by leveraging disrupting technologies to
optimize business processes that enable our clients to 'Grow for tomorrow'. We are a
vendor-agnostic automation and artificial intelligence services firm. Gartner and HfS
Research has positioned Mindfields as a leading, niche Robotics Process Automation
advisory (RPA) firm and we are globally recognized as a thought leader in this space. We
have ranked among the top 20 fastest growing Australian firms in the Deloitte Fast 500
www.mindfieldsglobal.com
TimelinePI provides the most comprehensive process intelligence platform designed to
empower users to understand, optimize and monitor any business process. TimelinePI’s
patent-pending Timeline Analysis approach is designed to allow healthcare providers,
banks, insurance companies, government agencies, etc. take control of their data and
Raise their Process IQ™

5. Speakers
GREG QUIRK
Australasia Lead,
TimelinePI
Greg has over 20 years’ experience leading business
transformation and high performing teams. He has proven
experience driving business growth and working with
Organisations in executing organisational change strategies
delivering quantifiable business outcomes in terms of time to
value, operational efficiency, and enhanced user experiences
MOHIT SHARMA
Founder and
Executive Chairman,
Mindfields Global
Mohit has over 20 years of experience working in Strategy,
Corporate Finance, and Risk Management Solutions for
Deloitte, PwC, and EY. Mohit has authored and published
one of the first and most comprehensive research on
Robotics and Process Automation. Mohit provides advisory
services to leading global financial and non-financial
organization in US, Australia, UK, and India on their journey
for Automation and Artificial Intelligence. Mohit loves cricket
and food, in that order.

6. 6©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
Session 1
What is Process Intelligence

7. Poll 1
How does your organisation discover processes for Automation?
1. Business owners
2. External Consulting firm
3. Centre of Excellence
4. Random

8. What is “true” Process Intelligence?
Process Intelligence empowers everyone and everything in the organization by leveraging process
data and analytics to optimize decisions, processes and actions . . .

9. What is the big challenge?
The characteristics of each process type are unique
• Healthcare (patient navigation/case mgmt, safety & risk mgmt, revenue cycle, clinical guidelines
assessment, pop health, etc.)
• Insurance (underwriting, claims processing, subrogation, salvage, etc.)
• Life Sciences (clinical trials, quality control, supply chain, regulatory compliance, etc.)
• Financial Services (consumer credit processing, wealth management, AML, LOC administration, risk
management, regulatory compliance)
• Government Services (911 emergency services, 311 citizen services, procurement, personnel
development)
• Cross Industry (SOX compliance, customer journey mapping, employee journey mapping, supply chain,
sales process monitoring)

10. TimelinePI leverages existing systems and IT assets to provide data
driven process insights

11. Poll 2
What tools does your organisation use for your Automation/Digital journey?
1. TimelinePI
2. BPM
3. SharePoint
4. Workflow Management
5. Yet to make a decision

12. 12©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
Session 2
Why we need Process Intelligence for RPA

13. How can process intelligence support Automation?
What do you automate?
• What processes can be automated?
• What processes should be automated? (based on what? Cost,
time, risk?)
• How do you know if you handled all the variations? (did you
miss anything?)
How do you know if your automation is working?
• Building out ROI calculations
• Is the automation doing what you intended? (any unintended
side-effects?)
• How does it impact the rest of the process? (flocking effects,
cascades)

14. 14©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
Session 3
How Process Intelligence works

15. Poll 3
How would you rate success of RPA in your organisation?
1. Exceed expectations
2. Meet expectations
3. Below expectations
4. Yet to start the journey
5. Too early for evaluation

16. How it works!
• TimelinePI requires 3 mandatory data
fields
• Date and time stamp
• Unique Identifier
• Process Step / Event
• Additional data attributes can be
included to provide deeper process
intelligence insights

17. TimelinePI - a new way of looking at process data

18. Step 1: Process Discovery and Analysis
A variety of best practices analyses are auto-populated as soon as the data is loaded – your
interactive Digital Twin!

19. TimelinePI - a new way of looking at process data

20. Step 2: Measurement, Monitoring & Alerting
TimelinePI automatically analyses new data and evaluates necessary actions/alerts to be taken

21. TimelinePI - a new way of looking at process data

22. Step 3: Detailed process data drives prediction
Machine learning uses actual behavior to predict future state

23. TimelinePI - a new way of looking at process data

24. A Process Command and Control Center
• Process Discovery & Mining
• Identification, Justification, and
Prioritisation – of opportunities
• Real Time Monitoring & Alerting – avoid
backsliding
• Predictive & Prescriptive Analytics

25. 25©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
Session 4: Demonstration

26. Poll 4
How important do you think Process knowledge is required to make RPA a success?
1. Very important
2. Not important
3. Agnostic

27. 27©2019 Mindfields Global. All rights reserved. MindSpeaks Webinar Series
Session 5: Use Cases
Process Discovery & Process Conformance

28. Use Cases - Process Discovery & Process Conformance
• Global professional services with 65,000 employees
• Enterprise-wide license with TimelinePI – Internal Operations
• Over 200 trained users in 3 months, 95 projects in flight
Example 1: Consumer Packaged Goods
• Goal: Analyze and optimize
intercompany billing involving 50
FTEs deployed across four global
regions
• Emphasis on process execution
variability – created by high
cancellations and rework during
month end close.
• Process standardised (removing
variation) and automated creating
productivity uplift of 20+%
Example 2: Large P&C Insurer (Auto)
• Goal: Identify and prioritize high-value
automation candidates in claims
processing
• Discovered huge variability of execution
(99% non-standard; large number non-
compliant)
• Process redesign and automation reduced
cycle time by 30% and significantly
improved customer service.
• Dramatically reduced process cost based
on automation

29. Use Case: Asset Management - Compliance
• Fortune 100 financial services firm with over $1 trillion under management and over 5 million
clients
• Increased regulatory oversight resulted in firm needing to audit alignment of investor risk alignment
policies while remaining flexible
• Using traditional techniques (humans doing 15% audit) would require 16 FTEs and did not ensure
comprehensive risk mitigation
• Process Intelligence allowed them to:
• Monitor 100% of transactions with 3 FTEs (direct savings of ~$2M/annum)
• Reduced risk of compliance violation exposure (fines/PR) with regulators

30. A Strategy to enable Sustainable Process Excellence…

31. Accelerating Enterprise RPA
Process Discovery and Analysis
Identify, Justify & Prioritize
Automation Opportunities
• Dramatically reduce time of
process assessments –
• 100% “as executed” process
visibility in minutes
• Automatic detection of
bottlenecks, compliance risks,
missed sequenced execution,
high cost variants, and error
prone processes
• Avoid or fix broken processes that
amplify RPA development costs
Process Monitoring and Alerting
Maintain post RPA Visibility for
impacted processes
• Cost impact assessment –
Automated ROI calculator
• Ensure automation investment is
operating as expected
• Detect Up or Down stream impact
on related processes
• Detect and Trigger additional
automated steps
• Advanced AI to predict future
states very early in a process
lifecycle to allow for interventional
automation
“Our air traffic control tower of
process execution”

32. Poll 5
What is the biggest challenge your organisation is facing on your RPA / Intelligent Automation
journey?
1. Unsure of where to start
2. Data insights to quantify where and what to automate
3. Time take in analysing current state
4. Executive sponsorship

33. Wrap Up: Key Points
✓ Points

34. Questions
✓ Questions

35. Register for our next Webinar
Topic: Four steps to lead Change Management for RPA
Date: Thursday, 8 August 2019
Time: 10:30am AEST AND 8:00am EDT
Register: https://www.mindfieldsglobal.com/resources/webinars
11
Mohit Sharma, Founder & Executive
Chairman, Mindfields
Easther De La Cruz,
Founder, LeaderOfChange

36. Thank You