This document discusses approaches to conflict resolution. It defines conflict as a natural human phenomenon that occurs through interaction and differences in preferences. The outcome of conflict can be either positive or negative depending on how it is handled. The document then outlines five strategies for resolving conflict based on the Thomas-Kilmann model: competing, collaborating, compromising, accommodating, and avoiding. It also describes the interest-based relational approach and a five-step conflict resolution process involving setting the scene, gathering information, agreeing on the problem, brainstorming solutions, and negotiating an agreement.

1. Conflict Resolution:
Contextualized Approach
to Learning

2. What is Conflict?
Refers as an essential and unavoidable
humanphenomenonthat occurs when
humaninteracts with the tendencyof likes
and dislikes.
It is neitherconstructive nor disruptive but
the ways it is handledcan result to either
positive or negative.

3. CONFLICT RESOLUTION
STRATEGIES:
(Thomas-Kilmann Conflict
Mode Instrument)

4. 1. COMPETITIVE- It takes a firm
stand; useful when adecision needs
to befast or whendefending
against someone who is trying to
take the situation selfishly.

5. 2. COLLABORATIVE- It tries to meet
the needs of the involved; Useful in
bringingtogethera variety of
viewpoints to get the best solution.

6. 3. COMPROMISING- It tries to find
solution that will atleast partially
satisfy everyone;Useful when the
cost of conflict is higher thanthe
cost of losing ground.

7. 4. ACCOMMODATING- It indicates
the willingness to meet theneeds of
others at the expense of the
person's own needs; Useful when
peace is more valuable than
winning.

8. 5. AVOIDING- It seeks to evade
the conflict entirely; Useful
when victory is impossible.

9. Interest Based
Relational Approach
(IBR)

10. 1.Make sure thatgood relationshipsare
the first priority.
2. Keep people and problems separate.
3. Pay attentionto the interestthat are
being presented.
4. Listenfirst; talk second.
5. Set outthe ''Facts'‘.
6. Explore options together.

11. A Conflict Resolution
Process

12. Stepone: Setthe scene
Steptwo:GatherInformation
StepThree:Agreeon the Problem
Stepfour: BrainstormPossibleSolution
StepFive:Negotiatea Solution

13. Prepared by:
Garcia, Teresa Mae J.
Iballo, Joey Albert SF.
Intia, AnnaRhoda D.
Santiago, Kristine R.