1. Michael L Sawall
CASPce, SECURITY+ce, NETWORK+ce, A+ce, SERVER +, MCP, ITIL v.3
12456 Muscovy Dr, Jacksonvile FL 32223 sawallm@bellsouth.net (904)229-2737
Results Driven Executive Support Technician with Security Skills
 Successfully image, troubleshoot, upgrade, configure and repair all major desktops and
laptops, smart phones, hand scanners, touch screens, UPS, smart cards, Blackberry
and network print devices.
 Adept installing operating systems from network using SCCM or Ghost. Support
application software including MS Office, Adobe apps, AutoDesk ACAD, Cisco VPN,
VM, Outlook and Lotus Notes e-mail clients, mainframe emulators, anti-malware utilities,
HBSS, encryption, remote control agents, network printing access control and
management consoles.
 Provided network connectivity in enterprise network environments, requiring working
with networking troubleshooting of TCP/IP, DNS and DHCP. Daily use of networking
tools IPCONFIG, PING, TRACERT, NBTSTAT, NETSTAT, NSLOOKUP, MSCONFIG,
mapping network drives, resolving network printer issues.
 Active Directory user and computer account management, including 802.1x
authentication, DHCP reserved IP addressing, and MAC whitelisting. Provided local
support for remotely managed print devices, servers, routers, and switches.
 Able to scan networks for security vulnerabilities with ACAS, QTip, SCAP. Daily use of
Remedy for management of workflow.
 Successfully managed technical staff, completed projects, supported thousands of end
users, and satisfied top executives and military officers with on time service delivery and
the newest technologies within budget targets, while maintaining high security.
Experience and Accomplishments
NSC Technologies (Honeywell/HP/US Navy Refresh Project), March, 2016 to June,
2016 – Computer Operator 2
 Tier II warehouse responsibility to recover and secure hard disk drives from US Navy
machines being refreshed under Honeywell/Hewlett Packard/US Navy refresh project
 Maintain accurate spreadsheets of daily recovery activity and secure shipment of
thousands of HDD to HP regional center for disposal
 Unlock BIOS of all computers to make available for resale in quantity lots
Vectrus, Inc.(formerly Exelis Mission Systems and ITT Mission Systems), April, 2011 to
Jan, 2016 – ADPE Technician (Automated Data Processing Equipment) and
Information Assurance Analyst I
 Tier II support of up to 10,000 US and Foreign National computer systems on 3 separate
enclaves under austere conditions.
 Using SCCM, imaged over 4000 computer systems in a mass upgrade to Win 7 64 bit
OS in less than 30 days
 Supervised up to 9 technicians in operating system imaging, computer and user account
management, patching, upgrading, custom software installations,and troubleshooting
network connectivity in support of US troops at a fully staffed NATO military installation.

2.  Following the acquisition of additional IT certifications, promoted to Information
Assurance Analyst supporting network security, auditing, vulnerability scanning, and
approval of all special networking systems, network print device security, and any
security exception requests.
Navy Sea Logistics Center, Naval Station Mayport (Arrowpoint Corporation) Nov, 2009
to Mar, 2011 – Tier 1 Database Administrator
 Tier 1 support of over 20,000 military and civilian users of Army Workload and
Performance System (AWPS)
 troubleshooting DOD PKI certificate issues and access rights
 support of multi-tiered world-wide secured database of authorized military users from
all branches and several continents.
Plumchoice Online PC Services(PEO Management Group,SCI Companies, and as a
full-time employee of Plumchoice, Inc) Feb, 2009 to Nov, 2009 – Tier II Computer
Support Technician
 Provide excellent Tier 2 remote control (Bomgar remote software) technical support
to various channel partner customers nationwide
 Virus and malware removal, home network setup, peripheral installation, software
installation and removal, anti-virus and security software installation and removal,
troubleshooting and resolution provision, e-mail configuration, printers and Multi
Function devices, and computer optimization.
Fidelity National Information Systems (Apex Systems, Inc) July, 2008 to Feb, 2009 –
Tier II Computer Support Technician
 As a member of 3 man team, provided expert Tier 2 domain migration of 1600 user
profiles and machines (out of 3500 user campus), requiring close attention to pre-
migration user profile details
 Careful use of Active Directory to insure naming convention and computer accounts
properly configured. Corporate antivirus client exchanged through uninstall tools of
old brand and network install of new brand
 Testing of business critical apps and documentation on each node post-migration
required for successful completion of project
CitiGroup (Peak Technology, Inc) June and July, 2008 – Tier II Computer Support
Technician
 Supplied expert level of Tier 2 support on one (1) project encrypting hundreds of
laptop computers of selected corporate executives and directors
 On second (2nd
) project, migrated user data and profiles on an entire remote office
staff being refreshed with new equipment. Following migration, testing of network
connectivity, applications, e-mail client, network printing, and network shares required
to successfully complete each node.

3. Whitewave Foods (Insight Global, Inc) Oct, 2007 to June, 2008 – Tier II Computer
Support Technician
Supplied expert level of tier 2 support for computer systems, switches, routers, servers, touch
screen computers, Blackberries, handheld barcode scanners, WIFI, VOIP, network printers,
Web camera security, Conference Room A/V systems, Remedy ticket tracking system and
custom applications for management and staff of 100+ users in a manufacturing and distribution
plant.
Fidelity National Financial Information Systems (Global Consulting, Inc) Jan, 2007 to
Oct, 2007 – Tier II Computer Support Technician
 Supplied expert level of tier 2 technical support for end users, including a small army
of corporate software developers, in 3500+ user campus
 Typically involved with re-imaging hard drives, network connectivity loss, e-mail client
configuration, VPN connection loss, network printer loss, mainframe emulator loss,
hardware and software upgrades, and computer refreshes
 Involved in creation of new stable images to integrate with multi-core processors
 Remedy ticket management system used daily to manage productivity and
contribution.
Education and Technical Training
Michigan State University – B.A. Social Sciences, B.S. Business Management
Florida State University (Jacksonville) – Completed MCSE Training Program
Certifications
Microsoft Certified Professional (MCP) Dell Certified Systems Expert (DCSE)
CompTIA A+ ce Certified Technician CompTIA Network + ce
CompTIA Security + ce CompTIA Server +
ITIL v.3 Foundation CompTia Advanced Security Practitioner ce
Current Active DOD Secret Clearance
DOD Secret Clearance awarded in October, 2009, expires 2019