Mitel Unified Communication services

1. Series X – The next phase
Name: Kushi Chand
Title: Sr.Tech Engineer

2. “Our business is built on having direct and
immediate contact with our clients. Mitel
Dynamic Extension lets our clients reach
our executives with one phone call,
whether they are at one of our multiple
locations or doing business in Dubai.”
Jack Gulas,
Maplesoft Technology

3. “[Dynamic Extension] extends the life of
existing equipment by providing
customers with a mobility solution
without having to upgrade their key
systems or PBXs.”
Nancy Jamison,
UC Strategies

4. 2009 Global Enterprise FMC
Product Differentiation
Innovation Award
September 2009

5. Mitel Dynamic Extension
Honored with CATA Alliance
Outstanding Product
Achievement Award
May 2009

6. New! Dynamic Extension Express on 5000 CP
 No More “Out of Office”
– Rings up to 5 devices simultaneously
– Integrated with UCA 3.0 to show Dynamic
Status
– Route calls first to the desk phone and then
to mobile before going to voice mail
 Mobility Costs Savings
– Hand off a call from the mobile to the desk
phone
– Choose to answer calls on mobile or
forward to company voice mail

7. New! Dynamic Extension – Now even easier!
with
Mitel Communications Director 4.1
How it works
– Put an “X‟ before all
your business calls from
BlackBerry® devices
– You are connected!
– Call back validation
optional
– Make another call
from corporate network
when done

8. Market Factors

9. Companies open to a
diverse set of workers
Top priorities:
Reduce costs
Increase productivity
Forrester Research

10. No Flexibility or Choice
Forced to “Make it Work”

11. Business Challenges

12. Business Challenges

17. Dynamic Status
 Unifies UC components into a single,
easy-to-manage interface
– IM preferences
– Presence preferences
– Advisory messages
– Call routing based on Dynamic
Extension group membership
 Update your status
– Easily from the desktop
client/interface
– Automatically based
on MS Outlook calendar
– Remotely from the
Web or mobile device

18. Dynamic Status
 Preferential Treatment
– Allow important callers
to reach you anytime,
regardless of your
current Dynamic Status

19. Knowledge Management
 Provides information
about the caller,
including emails,
contact entries, and
documents
– No searching for info
with each call
– CRM Lite!

20. RSS Feed
 End user
configurable or
pushed by
administration (mass
notification)

21. UC Advanced Softphone
 Complete deskphone
functionality
– All phone calls, prompts, and
features are available from a PC
 Access from any location with
a high-speed connection
 Communicate and collaborate
from anywhere
 Cost savings for – no set
environments
 Remote workers
 Customized ringtone

22. Visual Voice Mail
 Integration with NuPoint
Unified Messaging
 View voice mail details (type, caller,
time, duration, presence info)
 View the presence and calendar
information of the person who left
the voicemail
 Click to call, instant message,
e-mail, conference
 Playback voice mail
 Send voice mail
 View Faxes

23. Launchpad
 Launch frequently Mitel and
other frequently used
applications from one
location
 Create speed dials with
interactive voice response
(IVR) prompts that quickly
navigate through voicemail
and conferencing service
menus
 Launch URLs to frequently
accessed websites and web-
based applications
 Unifying – Personalized
portal to applications
– Always on capability for easy
access

24. Web / Mobile Portal
 Remote access to key
information from a Web
browser or mobile device
– Control Dynamic Status
remotely
– View corporate contact details
and presence information
– View call history
– View voice mail message
details
– Download voice mails from
Web browser
 Supports mobile access from
browsers on BlackBerry,
iPhone, gPhone, Windows
Mobile or CE, Nokia

25. UC Advanced Console
 Designed for environments
where the Attendant,
Receptionist or Admin has
multiple job functions
 Designed for a user who wants
their telephone and PC to
conduct daily tasks outside of
call answering
 Provides rich Mitel presence
information to provide the
Admin with information on
how to process the call.
 Provides a Console option
for Softphone-only
environments

26. Context Driven Communications
 Call with subject and priority presented on screen pop
– Reduce phone tag, encourage answering of calls
 Display picture of caller
 Respond to Call via IM

27. Audio and Web Conferencing
 Click to escalate
to AWC
– Audio or Web only
conferences
– Combined audio and
web conferences
– Easy conference
initiation (reception)
 Quickly view
conferences (within
UCA) or start an ad-hoc
conference

28.  Mitel applications
– AWC, NuPoint, Teleworker,
MCD, Mitel 5000
 Microsoft
– Click to call from IE, Word,
Outlook
– Calendar
– Contacts
 IBM Lotus Notes
– Click to dial / collaborate
– Contacts
 Other PIM integration
– ACT, Corporate Directory

29. Large business –
International locations
Growing business –
Multiple geo locations
Expanding Business –
Multiple sites
New Business –
single site

30. Public Company –
International locations
Profitable, growing
business – Multiple
locations
Expanding Business –
Multiple locations
New Business –
New Business
Single site

31. Day in the Life: New Business

32. Bob working
at the office
Bob sees Anna is online
Bob sees Anna is
travelling but she her Anna logs inout in hotel room
and clicks to call
Anna steps
from
the hall so
hasn‟t logged in her room can be cleaned
When Anna takes a call on her
mobile, her UCA presence changes
Anna‟s mobile rings in the
to in a call hall and she talks to Bob
NEW BUSINESS – Single Site

33. Anna securely sends him a
Bob needs Anna‟s help and sees
Bob is meeting will help bank in
document that with the him
she on a call but available
answer the questions
He instant messages her for help
a meeting room
Later that day…
Anna is working from a café over WiFi
NEW BUSINESS – Single Site

34. NEW BUSINESS – Single Site

35. Large business –
International locations
Growing business –
Multiple geo locations
Expanding Business –
Multiple sites
New Business –
single site

36. Public Company –
International locations
Profitable, growing
business – Multiple
locations
Expanding Business –
Expanding Business –
Multiple sites
Multiple locations
New Business

37. Day in the Life: Expanding Business –
Multiple sites

38. An important customer
has left a message
She logs into UCA in the
clicks on the voicemail
icon to see her visual
morning and sees that she has
Karen needs to contact
voicemail
Shein customer support
Bill can click on it to listen to it
first, without going through all of
her messages in order
Karen works from a home office
EXPANDING, MULTIPLE SITES

39. Karen calls Bill with her softphone
and gives the call high priority and a
subject line “Problems at Customer
X”
Bill takes the call.
Bill‟s dynamictalk to Bill about a
She needs to status with
calendar integration shows
customer support issue
he is in the office, but has an
appointment in 5 minutes
EXPANDING, MULTIPLE SITES

40. Bill receives the call
from Customer X on his mobile
during the meeting
Bill adds preferential treatment
to his „In a meeting‟ dynamic
status, so he will receive
Customer X‟s calls on his
mobile during meetings
Bill walks to any Mitel phone, hotdesks,
then moves the call seamlessly to
reduce roaming charges
EXPANDING, MULTIPLE SITES

41. Bill needs inputthe Joe in
Bill escalates the call to
They resolve from
R&D, conference so on
customer‟s issues
a webso he conferences him
they the call call
into can share
the FIRST
documents
EXPANDING, MULTIPLE SITES

42. Karen receives a call from
Customer X
Karen opens the support log and sees that
Bill solved the customer‟s issue. She
answers the call fully up to date
UCA Knowledge
Management pops up the
customer support log
EXPANDING, MULTIPLE SITES

43. EXPANSION PHASE

44. Public Company –
International locations
Growing business –
Growing business –
Multiple geo locations
Multiple geo locations
Expanding Business –
Expanding Business –
Multiple locations
Multiple locations
New Business

45. Day in the Life: Multi-location Phase

46. Pat, the company
She receives an IM from Bob
receptionist is managing
asking her to book his travel
calls at the front desk using
She opens the UCA launch UCA Console
pad and clicks on their travel
booking site
MULTI-LOCATION PHASE

47. Clicks to dial agency number from web to with UCA Smart
Has trouble with the booking and wantssitetalk to someone at the agency
Tags and completes booking with agent on the phone
MULTI-LOCATION PHASE

48. She launches the AWC
session from UCA and
Karen has grown her sales team and is holding a sales training
multiple sales people join
session today using Audio and Web Conferencing
from around the globe
MULTI-LOCATION PHASE

49. He changes his Dynamic Status
from his mobile to “On
Vacation”
Bob is in a cab, on the way to
the airport for a vacation
His Dynamic Status is “In the office” and all of his
calls will be forwarded to his mobile.
MULTI-LOCATION PHASE

50. Calls to Bill‟s extension
when Dynamic Extension
is „On Vacation‟… he
Except for those
has given
preferential
…which are routed to
treatment to….
his mobile
…are forwarded to Bill‟s
voicemail
MULTI-LOCATION PHASE

51. MULTI-LOCATION PHASE

52. Mobile
Employees
Knowledge
Workers / Remote
Employees
Senior
Management IT Contact
Center Agents
IT

53. Unified Communicator Advanced:
Up for the Challenge

54. UC Advanced: Up for the Challenge

55. Competitive Differentiators

56. UC Advanced – Competitive Differentiators
 Dynamic Status  Launchpad
– Dynamic Extension management – Allows UC Advanced to function as
central point for Web and applications
– Specify Instant Message, Presence, and access
Call routing treatment for a specific status
– Launch Mitel Applications from single
– Preferential Treatment: Treat calls from a location
specific user differently from current
Dynamic Status – Individual contacts can be called with
a single mouse click, including
– Remote access to Dynamic Status creating speed dials that navigate
management voicemail and conference service
menus
 Integration Flexibility
– Microsoft Office  Context Driven Communications
– IBM Lotus Notes – Call with subject and priority presented
on screen pop
– UCA API
– Reduce phone tag, encourage
 Knowledge Management answering of calls
– Provides information about the caller, – Display picture of caller
including emails, contact entries, and
documents – Respond to call with IM
– No searching for info with each call  Mitel Border Gateway
– Secure RTP connection in teleworker
mode

57. Mitel TeleCollaboration Solution

58. Mitel TeleCollaboration Solution
Simple Integrated video conferencing and collaboration
Quality True HD video conferencing solution
Network
Low bandwidth and high tolerance
Optimization
TCO Cost effective software solution

59. System Components
Speakers
(for stereo or
HD Monitors spatial sound)
Server
HD Cameras -Video Codec
(bottom of each monitor) -Audio Bridge
-Session Controller
Spatial Wideband SIP Phone
Audio Acquisition Unit With VoiceFirst
(Beam forming Mic Array) Application

60. Mitel TeleCollaboration Solution End-Points
High Definition Office, represents
a fundamentally new way of
approaching collaborative working,
extending the experience of
telecollaboration to the office
High Definition Meeting Room
brings high quality collaborative
conferencing at prices that ensure
wide spread usage and rapid ROI

61. Simple: Mitel Voice First®
 Launch a video call
just like a phone call
– Press a pre-programmed
speed dial key
– Dial the remote locations
extension number
– Launch the custom control application
 Intuitive GUI is displayed
on one of the HD monitors
 Share files and PC desktops via drag
and drop
– Place content in „local‟ space for private
in-room viewing
– Place content in „common‟ space for
display at remote sites
No Need for conference administrators

62. Simple: Fully Integrated Collaboration
 Display collaboration  Multiple collaboration desktops
material can be shared simultaneously
 Renders the desktop in HD  Record sessions and take
snapshots
 No need for „add-on‟ display
monitors situated out of  Browser-based collaboration
your line of sight
 Supports any Internet
accessible content, either
using a browser or
programmed RSS feeds

63. Network Optimization
HD (30fps) over IP with only
2.5Mb of bandwidth (<4Mb
peak), for video, audio and
collaboration
Transfer large files
simultaneously without
impacting network or video
performance

64. Day in the Life:
Large business – international
locations

65. Bob hosts a business review using Mitel Telecollaboration from HQ
He clicks to add each remote
location to the telecollaboration
session.
He launches the virtual boardroom
meeting with the click of a mouse.
Large business – international locations

66. Bob IMs Karen, asking her to
join the meeting from her
desktop
Karen launches the collaboration
link from her launch pad and dials
the audio bridge from her soft
phone
Large business – international locations

67. Large business – international locations
Throughout the meeting they:
•Collaborate on documents
•Whiteboard ideas and take whiteboard snapshots
•Record the meeting for those who missed it
Large business – international locations

68. Competitive Differentiators

69. Mitel TeleCollaboration Solution - Competitive Differentiators
Mitel
Features Cisco Polycom Tandberg LifeSize
TeleCollaboration
Eye Contact for side Excellent from all Varies as a function Varies as a function Varies as a function Varies as a
participants room locations of participants of participants of participants function of
location location location participants
location
Fully Integrated Yes No No No No
Collaboration
Recommended 2.5 Mbs 5 Mbs + 5 Mbs + 5 Mbs + Codec specified to
Network Bandwidth 6Mbs, but can run
for 1080p @30fps as low as 1.7Mbs
Ability to Yes No No No No
dynamically adapt
video to variable
bandwidth to <
1Mbs
Requires Priority No Yes Yes Yes Yes
Routing or Network
Segregation
Dynamic use of HD Yes No No No No
displays for video
and collaboration
Relative Price Low Medium to High Medium to High Medium to High Low
 Integrated video conferencing and collaboration
 Low bandwidth and high tolerance
 As simple as making a phone call

70. UC Advanced – Competitive Differentiators
 Dynamic Status  Launchpad
– Dynamic Extension management – Allows UC Advanced to function as
central point for Web and applications
– Specify Instant Message, Presence, and access
Call routing treatment for a specific status
– Launch Mitel Applications from single
– Preferential Treatment: Treat calls from a location
specific user differently from current
Dynamic Status – Individual contacts can be called with
a single mouse click, including
– Remote access to Dynamic Status creating speed dials that navigate
management voicemail and conference service
menus
 Integration Flexibility
– Microsoft Office  Context Driven Communications
– IBM Lotus Notes – Call with subject and priority presented
on screen pop
– UCA API
– Reduce phone tag, encourage
 Knowledge Management answering of calls
– Provides information about the caller, – Display picture of caller
including emails, contact entries, and
documents – Respond to call with IM
– No searching for info with each call

72. Thank you
Kushi Chand Vadde
Technical Engineer
kushi@microtelss.com/966612
3492