The document discusses how technology trends are providing new ways for organizations to engage customers through social media and mobile devices. It also mentions that running dynamic operations and gaining operational improvements have remained business priorities according to a Gartner survey. Finally, it notes that emerging economies' share of Fortune Global 500 companies is expected to increase to over 45% by 2025 based on a McKinsey report, up from 5% in 2000 and 17% in 2010.