1. Mick Theobald
Personal Details
Phone: 01689 891546
Mobile: 07763169067
E-Mail: mickjtheobald@hotmail.com
Year of Birth: 1976
Address: Kent, BR5
Professional Summary
Over the last 20 years I have worked for both the public & private sector industry in various
network management positions. I have managed numerous teams supporting both voice & data
infrastructures in various locations globally. My CV demonstrates the desire to strive forward in
whichever capacity I am in.
Career History
London Ambulance Service
Mar 2010 - Present
Network Service Manager
Network Service Manager maintaining 24x7x365 voice & data infrastructure spanning 100+ sites,
to include the headquarters, annex sites & 70+ ambulance stations.
• • Managing Avaya voice infrastructure for all 999 call taking in headquarters call taking
& dispatch
• • Managing all Cisco IPT infrastructure across 100+ sites. This includes phone
installations, cisco call mgr configuration, uccx, gateways, video conferencing, conference
calling, ACD call routing & CTI routing.
• • Managing all Cisco data infrastructure across 100+ including routing, switching,
firewalls & remote access, LAN & WAN management
• • Data Centre environment mgmt, including UPS management, rack space allocation &
installation, cat5e cable installation.
• • Budget holder for 3 million revenue spend. Managing all 3rd
party relationships,
SLA’s, KPI’s & performance reporting.
• • Managing projects from strategy outset to delivery into operations using ITIL (ITIL V3
certified) & Prince (Prince Foundation certified) frameworks
• • Managing a team of 6 engineers both voice & data, conducting weekly team
meetings, quarterly reviews & annual appraisals.
• • Managing internal incident management & change management queue. Attending
weekly CAB meetings for submission & approval of changes
• • On-Call for Duty Management & Critical Incident Management
• • Presenting to large conferences on project progress & future planning
• • Business Continuity Management: Planning staged disaster recovery tests both
internally & with 3rd party providers.

2. Network Flow
Oct 2009 – Feb 2010
Network Engineer
Network Engineer for an ISP company supplying & supporting high end MPLS networks and
internet access to the market.
• • Working as a Network Engineer covering a hands-on knowledge of configuration and
maintenance of Cisco and other network devices
• • Configuration experience of Cisco devices for example; routers; 2800, 3600 3700
7200, Switches; 1900, 2900, 3700, 4000, 6500
• • Connection types: MPLS, frame-relay and VPN
• • Routing protocols, BGP, Eigrp, HSRP
• • ‘fire fighting’ support experience
• • Load balancing knowledge; Cisco, F5
• • Knowledge of network security; Cisco, pix, ASA and FWSM firewalls
• • Escalation point and guide for the NOC
• • Implement improvements and identify and introduce new technologies
BT Global Services / Capgemini UK (14 years total experience)
May 2004 – Jun 2009
Network Operations Manager
As a Network Operations Manager I have led teams between 5 & 13 staff located in-house & on
client sites. I have managed & supported network technologies that include Cisco routing,
switching & various security/load balancing products.
• • Supporting & maintaining 30+ client networks worldwide such as Lloyds Register,
Schneider Electric, Westminster City Council, MOD, Corus, PWC, WS Atkins & SHL.
• • Line management of 2nd
& 3rd
line support teams to include quarterly/annually appraisal
reviews, training & development, measurement of targets set against client SLA’s & weekly
team update meetings.
• • Technical mentoring & man management approach with proven LAN & WAN experience
for medium to large scale networks.
• • Proven hands on experience in Cisco LAN/WAN products to include switches: 29xx –
6500 & routers: 800 – 72xx. Data Centre & network design best practices.
• • Manage major incidents & chairing/attending conference calls with broad range of
resolving teams worldwide.
• • Incident management for client call queues. Prioritising resolution of fault calls against
client SLA’s and assigning to support engineers.
• • Managing client “change” queue, assessing and approving technical client change
requests ensuring minimal outage to client services & that testing/back-out plans are in
place.
• • Monthly reporting reviews of client incident management faults. Assessing detail of faults
& putting permanent fixes in place to ensure no re-occurrence. If not appropriate putting in
processes to ensure quicker resolution via support teams.

3. • • Completing internal audits of client infrastructures. Maintaining client documentation &
Visio diagrams, updating IP & cable connectivity cut-sheets.
• • Transitional sign off for new projects into support teams.
• • Conducting quarterly service improvement reviews on client base to ensure
infrastructures & processes meet client expectations, & improvements made where
appropriate. Liaising with other support teams/management ensuring no impact on other
services.
• • Disaster Recovery management & co-ordination.
Capgemini UK
May 2001 – Apr 2004
2nd
Line NOC Network Engineer
Working in a team of 4 network engineers I was responsible for maintaining 18 client networks
supporting network technologies such as Cisco, 3com & Bay. Work also involved attending client
offices to troubleshoot customer faults & installing data cabling for user connectivity.
• • Support & transition of existing & new client workloads.
• • 24x7 on-call support of clients for network issues.
• • 2nd line network support, configuration & implementation for Cisco routers, switches,
load balancers, ACS remote access, printer server setup, data cable installations to client
offices
• • Client disaster recovery testing
Capgemini UK
May 1998 – Apr 2001
Network Installations Technician
To resolve cabling faults & install requests as per local problem management calls. This work
included installing & testing various cabling types such as Cat5e, Coax & Fibre.
• • Attend Capgemini offices Southern England & to install & resolve customer faults
• • Install & Krone Cat5e structured cabling for patch panel installations
• • Hardware installations & power management
• • Maintain client documentation for audit purposes
Capgemini UK
Sep 1995 – Apr 1998
Facilities Administrator
Working in a team of 4 I was responsible for maintaining the up-keep of Capgemini’s office in
Vauxhall London.
Education
• Kemnal Manor School: 1998 – 1994
• GCSE’s passed – Grades from A-C, BTEC IT: Merit

4. • Full UK Driving License
• ITIL V3 = Passed 2014
• Prince Foundation - Passed 2015
Hobbies
I have various hobbies outside the work place & family life. These include carp fishing, road &
trail riding, and the gym. I have a passion for all of these, having travelled to France for fishing
trips, completed the London to Southend 59 mile bike ride in aid of the British Heart Foundation &
completed the Virgin 2012 London Virgin Marathon in aid of the London Ambulance Service.
References
Full references available on request