On Imminent Threats to Learning-based Business Automation
Automated business processes with machine learning technologies, where machines make decisions in place of human operators, are coming into practical use [3, 11, 12, 17]. They are being used even for mission-critical operations such as credit and loan decision making [16] and fraud detection [7, 2]. While misclassifications are hard to avoid in practice, automation-based business is still viable even with limited classification accuracy by machines, thanks to business models that can cover the losses from rare mistakes with the profits from the large savings in human costs and reductions in routine losses due to relatively reliable automation.