Michelle Perez has a Bachelor's degree in Business Administration from California State University, Fullerton. She currently works as a District Marketing Ambassador and Client Service Professional/Administrative for H&R Block. In these roles, she is responsible for new client growth, marketing, managing client files and calls, and translating between English and Spanish. Perez has also held volunteer leadership positions with the Entrepreneurship Society and Agape Christian Center, where she organized events, led mission trips, and taught Sunday school. She is proficient in Microsoft Office, Spanish, problem solving, time management, presentations, communication, and research.
1. Michelle Perez
www.linkedin.com/pub/michelle-perez/49/64b/14b/
michelleperezlh@gmail.com
(562) 347-0963
EDUCATION
California State University, Fullerton Aug. 2010 – Dec. 2014
Bachelors of Arts, Business Administration GPA: 3.2 Concentration:Economics and Management
RELATED COURSEWORK
Communications
Critical Thinking
Business Writing
Strategic Management
Financial Accounting
Economics:Research Methods
PROFESSIONAL EXPERIENCE
H & R Block
District Marketing Ambassador Jan. 2015 - present
New client growth,lead and appointmentgeneration
Guerilla marketing
Local marketing:streetteams,tax talks, partnerships,events
RepresentH & R Block in communityevents and educate
Submitdaily reports of activations,goals,findings,and feedback
ClientService Professional/Administrative Jan. 2013 - present
Manage all outbound and inbound telephone calls,faxes,and emails
Ensure confidentialityand security of clients’ tax documents and personal information
Utilize Excel for expense reports,tracking and managing financial transactions
Spanish to English and vice versa translator for clients
Sort, file, retrieve, and update multiple clientfiles
Manage office supplies inventoryand order as needed
Manage the daily schedules oftax preparers’ appointmentavailability
VOLUNTEER EXPERIENCE
Entrepreneurship Society
Board Member and Director June 2014-Dec.2014
Collaborate with board members for special events (e.g.general meetings,fundraising,promotional events,
recruiting)
Conductsurveys and generate feedback on members’ club experience
Agape Christian Center
Mission Trip, Nicaragua Sept. 2014
Work with over 800 children in the course of 5 days
Perceive and engage in others’ needs
Managing and adapting to unforeseen or unplanned difficulties
Provide proficient translation assistance for instruction ofdaily activities
Head of Arts and Crafts June 2011-present
Coordinate activities for children of diverse ages
Organize and order all the supplies within a budget
Utilize creative skills to develop projects and crafts to keep children active
Sunday School Leader/Teacher Jan. 2011present
Collaborate in the organization and coordination ofannual fundraising events
Collaborate in the coordination and planning ofannual summer programs for children
SKILLS AND INTERCULTURAL
Microsoft Office (Excel, Word, PowerPoint)
Proficient in Spanish (oral,written)
Problem Solving
Time Management
Presentation and Communication
Research