1. MICHELLE GOUDEAU
P. O. Box 26803
Kansas City, MO 64138
816.721.2003
dorisgoudeau@gmail.com
Professional Qualifications
• ComputerproficientonMicrosoftWord,Excel and PowerPoint
• Excellentinterpersonal,writtenandverbal communicationskills
• Counselingexperience inthe housingindustry
• Knowledgeable of insurance processing
• LeadershipSkills,problemsolving,anddecision-makingskills,organizedandflexible
• U.S. Army Reserve/National Guard:Completed(10yrs) MilitaryService
Employment History
Hallmark Distribution CenterLibertyMO 2016-present(40 -50 weekly)
• Selector(selectproductsthatare distributedthroughoutdifferentcompaniesnationally.
Jackson County Sheriff’sDepartment/Conceal andCarry Clerk LeesSummit,MO 2015-present(25
hoursweekly)
• Fingerprinting,runbackgroundchecksforFBI,State and Cityto determine eligibilityforpermit
• Issue conceal andcarry license
• CustomerService
Hope House/ShelterAdvocate LeesSummit,MO2015-present (16 hours bi-weekly)
• Intakes
• EmergencyEx parte
• Advocate
• Recordinganddailylogof personal itemsrequestandtaskof victims
Accomplishment
• I workthe nightshiftunsupervisedcurrentlyandwasable to doso afterthe 2nd
shiftof starting
AlliedBartonSecurityService/KCPLHeadquarters KansasCity,MO 2014-2016 (40 hoursweekly)
• CustomerService
• GuestReception
• Security
• Site Supervisorduties
Accomplishments:
• Buildingadailyrapportwithclientsandexecutives
• The abilitytosecure and maintainthe dailysafetyof the company
• Beingable tomulti-taskandcoverforthe corporate securityadministration/site supervisor
• Completionof MSOandsupervisorstraining
Aldi’sKansasCity,MO 2013-2014 (30 hours weekly)
Store Associate
• Cashier

2. • CustomerService
• Stocker
Accomplishments:
• Havingthe optionto be trainedas a managerin training
• Buildingarapportwithcustomers
• The abilityandskill toworkwithand handle adiverse groupof individualsof all agesand
genders.
UMKC KansasCity,MO 2013-(20 hoursweekly)
2014
Telecommunication
• Take inboundcallsassistingcurrentpatientsandnew patients
• Directingcallstothe appropriate department
• Mailingoutcorrespondence
AMG Kansas City,MO 2012-2013 (38 hoursweekly)
CustomerService Representative
• Take inboundcallsassistingwithpaymentschedule onaccount
• Assistwithhelpingcustomerbringdelinquentaccountscurrentandwithopening/closing
accounts to re-establishanewaccount
Accomplishments:
• ReceivedEmployeeof the Month/PerfectAttendance Certificatesdue toexemplary
performance
• Promotedtomanagementwithin4monthsof hire
• Received numerous“Praise Reports”initiatedbycustomers’positive comments
NinthInning Bar & Grill KansasCity,MO 2012-2013(30 hours weekly)
WaitStaff
• Takingorders,servingdrinksandfood;providedhighqualitycustomerservice.
• Work ina teamto ensure customers’needsare met
Accomplishment
• Quicklyestablishedastrongrapport withthe customers,withownersandmanagementstaff.
• My experienceistotrainand give etiquettetrainingtootherstaff members.
Chel’Von’Nae KansasCity,MO 2009-2013(40 to 60 hours weekly)
Owner/Manager
• Managed the day-to-dayoperationsof ahair salon,includingmoneyexchange,customer
contact, managingthe stylists,payingbillsandpayroll etc.
• Styled,treatedandproperlycaredforclients’ hair
• Marketing
Accomplishments:
• Businessthrivedfor3.5years,despite the downturninthe economy
• Hiredand maintained3employees
Dressbarn KansasCity,MO 2011-2013(25 hours weekly)

3. Retail SalesAssociate
• Ensuredthat customersreceivedhighqualitycustomerservice bypossessingapositive,upbeat
attitude,cateringtothe customers’needs,answeringquestionsregardingmerchandiseetc.
• Workedthe cash register;performedinventoryandcheckedinfreight
Accomplishment:Selected,due toexemplaryperformance,forAssistantManagerTraining
Zurich KansasCity,MO 2009-2011(40 hoursweekly)
InsuranceProcessor
• Renewedandstartedinsurance policiesforresidentsinthe state of Texas
• Ran MVR’s onowners and theiremployees
• Filedandpulledaccountsof insurers
Accomplishments:
• Voluntarilytookclassestohelpme bettermyskillsandknowledgebase asa processor
• Agreedtoassume additional accountsandstateswhichallowedme toreceive trainingonnew
paperlesssystem
MinorityContractors Association KansasCity,MO 2006-2008 (40 hoursweekly)
Executive Assistant
• Answeredphones,tookmessagesandtransferredcalls;providedexcellentcustomerservice
• Scheduledmeetingsconferencesandarrangedspecial eventsformembers
• Opened,sortedanddistributedincomingcorrespondence includingfaxesandemail
• Typedproposals,bids,contracts,invoicesandpreparedpayroll
Accomplishment:
• Due to my exemplaryperformance,whenthe companyloststate funding,Iwasable
to continue toworkunderCustomEngineering
Acorn Housing KansasCity,MO 2004-2006 (40 hours weekly)
HousingCounselor
• Counseledclientsinbecomingfirsttime homebuyers
• Hostedinformationalseminarsforrealtorsandaccountexecutivesonthe housingprogramto
low-to-moderateincome individualsandfamilies
• Marketedto faith-basedorganizationstoheightenthe awarenessof home ownership
• Resolveddelinquentmortgage payment(workoutplan)
• Assistedinsecuringgrantsforfundingthe program
Accomplishment:Iwas selectedtoattendseveral trainingsinNew OrleansandChicago
Education & Training
ArmyReserve KansasCity,MOMilitaryexperience
National GuardReserve KansasCity,MOMilitaryexperience
PennValleyCommunityCollege KansasCity,MO64 credits
Universityof Phoenix KansasCity,MOCompleted120credits,GPA 3.2 BACJA/HU
LongviewCommunityCollegeKansasCity,MOClerical SkillsCertificate
Urban League KansasCity,MO Leadership,Facilitation,AnxietyandCommunicationCert.
NetsHouse of SplendorKansasCity,MOCosmetologyLicense

4. VolunteerAdvocate forsupervisedvisitationatJohnsonCountyCourtcurrent
CPR ceritified