1. MICHELLE FREDA
michellefreda@gmail.com
PROFILE
Support for online education is my passion. I have the burning desire, self-motivated attitude,
aptitude, education and experience; therefore, I have the ability and intrinsic drive to
exceed expectations and requirements at Connections Education.
GRADPOINT SCHEDULER QUALIFICATIONS
• Strong work ethic, with the ability to perform in a fast-paced environment using effective and efficient problem solving.
• Knowledge of online student information systems and experience maintaining accurate student records and data.
• Ability to work with various teams, clearly communicate information and skills, and support colleagues.
• Experience in school enrollment/registration/records and supporting families through new student orientations.
• Ability to multitask without supervision while maintaining organization, patience, professionalism, and excellent
customer service skills.
KEY SKILLS / EXPERTISE
• Technology Proficient (Microsoft Word, Excel, PowerPoint, Adobe Pro, HTML, DreamWeaver)
• Excellent communication skills (written and verbal) • Expeditious skill development
• Organized, reliable, and detail-oriented • Positive role model and team player
• Leadership experience • Efficient and productive self-management
• GradPoint, Connexus, SharePoint, and UltiPro navigation
CAREER HISTORY & PERFORMANCE
Project Assistant-Connections Education (June 2015 – Current)
• Responsibilities: Integrate content in Connexus using style guides, integrate text/media/assets, add items to
media manager, integrate Third Party content through DreamWeaver, and ensure accessibilityofallcontentand
documents. Serve as an important team player in the Integration Department and various departments at
Connections Education.
Teacher-BCPS (2007 – 2014)
• Responsibilities: Support students and colleagues to achieve key performance indicators and objectives by using data
analysis. Experience integrating instructional technology in the classroom and adult training capacity. Create, manage,
implement, and analyze lessons and assessments. Ensure lessons and assessments are aligned with school curriculum
and standards.
Customer Service Representative-Merritt Athletic Clubs (2009– 2015)
• Responsibilities: Deliver high quality customer service to members and guests. Demonstrate the ability to manage
stressful situations efficiently in a calm and polite manner. Respond to incoming calls and provide immediate information
to members and guests while utilizing escalation support from Managers and other team members.

2. EDUCATION &
TRAINING
• Bachelor’s Degree
• Towson University • GPA 3.67 • 2007
• Professional Teaching Certificate •2007-2017
• MSDE Professional Development Courses: 15 Credits
• Participation in Summer Curriculum and Assessment Writing Workshops