1. M.Alcivar Resumepg. 1
M I C H E L L E A L C I V A R
( 9 1 4 ) 2 6 0 - 4 9 4 1 M.ALCIVARNY@GMAIL.COM
PROFILE
More than 15 combined years of responsible experience providing account services to clients.
Analytical and organized with the proven ability to identify client needs, make recommendations and help implement
effective solutions. Highly skilled in rapidly developing rapport with clients. Persuasive communicator with extensive
knowledge of group insurance plans. Extremely adaptable and able to quickly grasp and apply new information.
EXPERIENCE
6/2010-Present
NEW YORK LIFE INSUANCE COMPANY, Sleepy Hollow, NY
Account Executive-Group Membership
Primary account manager on several Group Membership accounts
Serve as a critical component providing consistent quality support to assist with both growing the in force
and retaining current business
 Prepare and present tailored financial reports and presentations
Facilitate account implementations and carrier conversions
 Client representative to other departments, collaborating with technical support, product development, sales,
marketing, underwriting and accounting
Handle sensitive client-related issues and leads internal processes to ensure swift resolution
Manage and process monthly marketing invoices
Review marketing literature (IE: websites, direct mail, billboards, etc) against policy for accuracy as well as
tracking all compliance approvals
7/2009-6/2010
FRIEDLANDER GROUP, Purchase, NY
Administrative Marketing Assistant
 Design marketing materials (brochures, newsletters, signs, etc.)
Streamline all company material while implementing a corporate style guide
Handled administration of various workers’ compensation accounts
Direct contact and liaison with brokers, producers and insureds
Served as interim administrative assistant to the president
1/2003 – 5/2008
INDEPENDENT FINANCIAL MARKETING GROUP, INC. (a subsidiary of Sun Life Financial)
Purchase, New York
Senior Marketing Specialist
Handled day-to-day investment program marketing efforts for 14 bank and credit union investment
programs
Directed marketing campaigns from inception to completion
Handled international marketing-focusing on Hispanic and Asian clients with use of a translator
Facilitated new account implementations including development of new program logo as well as all
supporting material
Direct contact and liaison with regional managers, production and sales managers, key bank marketing
decision makers and all principal bank administrators (includes attending client meetings)
Work in conjunction with compliance department to make certain that all marketing materials are within
compliance (FINRA) regulations
Researched and negotiated pricing for all marketing materials that require the resources of an outside vendor
or printing company

2. M.Alcivar Resumepg. 2
8/2005 – 12/2005
NATIONAL HEALTH PROMOTION ASSOCIATES
White Plains, New York
Part-Time Marketing Assistant
Researched new funding opportunities
Monitored and assisted in updating website
Assisted in demographic research for upcoming television commercial
Organized and tracked all conference/road show related material
Prepared various materials for seminars (IE: agendas, certificates, name badges, etc.)
5/2001 – Present
INDEPENDENT CONTRACTOR
Graphic design (large posters, direct mail, statement inserts, birthday invitations, elementary school yearbooks,
etc.)
1/1999 – 4/2001
KRAFT FOODS FEDERAL CREDIT UNION
White Plains, New York
Marketing Specialist
Promoted both retail and investment products
Assisted with campaign design (large posters, seminar announcements, ATM screen messages)
Created new web promotions to work with various campaigns
Created statement messages to coincide with ATM messages
COMPUTER SKILLS
Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat Reader/Writer, Microsoft (MS) Word, MS
PowerPoint, MS Excel, MS Access, MS Outlook, Lotus Notes
EDUCATION
2001 – IONA College New Rochelle, New York
School of Arts and Sciences
Masters of Arts Degree, Major Public Relations
1999 – IONA College New Rochelle, New York
School of Arts and Sciences
Bachelor of Arts Degree, Major Advertising, Marketing Concentration