Current Resume also know as Michele Brownell

1. Michele C. Guzman
P.O. Box 19901 │ Oklahoma City, OK 73144 │michele.c.brownell-1@ou.edu │c: 405.482.7951
EDUCATION
Oklahoma City Community College – Oklahoma City, OK July 2011
Associate in Business
Universidad de Viña del Mar – Viña del Mar, Chile Spring 2013
Spanish Language Study Abroad
University of Oklahoma – Norman, OK December2016
Bachelor of Business Administration
Double Major: International Business and Entrepreneurship
Minor: Spanish
WORK EXPERIENCE
Ground Guys – Yukon, OK February 2016- Current Employer
Director of Sales and Marketing
 Started the Sales and Marketing Division of a franchise for a National company
 Create and train sales team
 Implement new marketing strategies
 Analyze demographics to build targeted market and sales pitches
 Develop commercial B2B division of company and residential
 Develop marketing and sales database
 Lower costs by evaluating accounting statements to eliminate or reduce excessive expenses
 Utilized techniques to maximize sales and marketing cost while lowering expenses, implementing free or low cost
marketing and sales strategies
 Reviewed contract for boundary of territory and policies and procedures for development outside of assigned
territory
 Develop phone sales plans and pitches to abided by FCC and sales regulations
 Structured training and marketing material to be in accordance with federal, state and municipal codes
 Provide support and education on new relevant legislation
 Expanded social media
 Implement networking professional associations and local events for marketing, sales and advertising purposes
 Created market research surveys and utilized for development of the marketing and advertising material
 Team building and leaderships skills
Pro Residential – Oklahoma City, OK February 2014-September 2014
Multi-Property Marketing, Sales and Leasing Specialist
 Primarily responsible for the sales, marketing and leasing of three of the company’s largest apartment
complexes located in Oklahoma City and Del City, OK
 Provided additional sales and leasing support for all of the company’s locations in Oklahoma when needed.
 Provided top quality customer service and sales by putting the customer first and developing lasting business
relations with clients.
 Inspected apartments quality, cleanliness, safety, maintenance and health issues to verify ready for move in
 Marketed available units and implemented waiting lists units not ready with deposit
 Signed contracts and legal documents with tenants
 Surpassed all expectations by doubling or tripling sales goals continuously on a monthly basis
 Developed B2B sales with companies.
 Consistently implemented new marketing ideas and strategies successfully
 Kept current on units ordering carpet cleaning, trash-out, make ready, housekeeping and ground services
 Prioritized responsibilities to effectively complete tasks efficiently.
 Sharpened time management skills and strengthened multitasking capabilities
 Researched and verified employment, background, credit, criminal and rental history for applicants/employees
 Handled tenant complaints, requests and questions.
 Made copies of keys, changed locks, secretarial duties and uploaded file information online.
 Provided assistance to managers whenever necessary, including evictions and lock outs
 Organized and hosted tenant social events at multiple locations within an allotted budget
 Entered deposits or rental payments in accounting program
 Developed sales, promotions and discounts to maximize company profitability, both short and long term
 Cut costs by utilizing and implementing new low cost or free marketing strategies

2.  Utilized B2B marketing capabilities to bring discounts for our company and customers, adding to the
promotional benefits package of our company
 Stayed abreast of current news, legislation and changes in company policy, procedure or software.
 Smiled every day
Progressive Insurance – Oklahoma City, OK June 2012-August 2012
*Summer Internship
 Assisted in the field with a Total Loss Insurance Claims Estimator estimating, identifying, analyzing and
photographing the vehicles, engines and damages
 Inspected and evaluated the prior condition of the vehicle and engine
 Located values of parts online, including custom parts on motorcycles
 Assisted in the office repair center, greeting and assisting customers, filing, observing how to figure damage and
repair on vehicles, then write an estimate for damages
 Contacted customers to resolve issues, prepared the initial paperwork that would be used for estimates that were
arriving, assisted customers with going over the repair process paperwork and rental car agreements
 Observed the claims process and the filing of the paperwork for a claim. Listened to customer phone calls of a
claims adjustor and followed along with assigned claims
 Studied policies and coverage
Pita Pit –Norman, OK September 2011-February 2014
 Deliver customer’s order in a timely and safe manner
 Prioritize responsibilities and time to efficiently meet goals
 Customer service, ran register, assisted training new employees
 Prep food, cook and serve food
 Clean, organize and stock store and supplies
 Located at busy location on campus corner that handled football games at OU
Yellow Cab Company – Oklahoma City, OK July 2010-August 2011
Taxi Driver/ Sooner Ride Driver/ Fleet Owner
 Communicated with a diverse clientele to create pleasant experience in friendly and courteous manner
 Keep up to date on traffic, construction and road conditions to ensure efficient transportation route
 Transported in excess of 20 clients per shift which included medical patients with walkers/wheelchairs
 Determined each traffic route based on traffic and construction reports, time of day, local events, school zones,
weather and rush hours or bar rush to ensure safe and efficient delivery of passengers
 Multi-tasked in a faced paced environment in order to maximize profit and increase customer retention
 Resolved conflicts in order to ensure client and personal safety
 Maintained transport log, mileage, and expense receipts for invoicing, tax and tracking purposes
 CPR Certified
Realize…LTD – Oklahoma City, OK August 2006-December 2008
Executive Director
 Implemented volunteer program through Oklahoma County for court ordered community service
 Collaborated with Drug Court and Oklahoma County Court Systems to assist members of the community
 Communicated with parents/guardians of young adults regarding court dates and probation officers to ensure
proper steps were followed
 Educated community members in programs and educational opportunities
 Assisted in resume writing, employment search and interview skills
 Provided free tree trimming, mowing and remodeling assistance to disabled and low income
Christie’sToy Box – Oklahoma City, OK May 2002-August 2006
Assistant Manager
 Key holder responsible for training 10-15 new employees
 Handle scheduling and managerial duties in manager’s abscence
 Merchandised over 150 products for maximum sales potential
 Utilized up-selling techniques and theft prevention techniques to increase profit margins
 Balanced cash drawers, reports and bank deposits
Cingular Wireless – Moore, OK 2003-2004
Customer Care Representative
 Managed 60+ inbound phone calls while maintaining low Average Handle Time (AHT)
 Resolved customer complaints and billing issues
 Kept current on new products and accessories including competitions to increase upsells
 Troubleshot technical issues with cellular phones or service

3. American Online – Oklahoma City, OK 2001-2002
Windows Technical Consultant
 Maintained knowledge of software developments and products released
 Provided one-on-one technical troubleshooting and answered questions regarding AOL software
 Revised company troubleshooting processes in order to increase efficiency
AWARDS AND VOLUNTEER
 GILMAN SCHOLAR
 OU PRESIDENTIAL SCHOLARSHIP RECEIPIENT
 REACH THE WORLD INTERN VOLUNTEER
 VOLUNTEER AT HOGAR NINO AMOR ORPHANAGE