1. Michael K. Sandiford
msandifo1029@gmail.com
P.O. Box 70762, Richmond, VA 23255
804-726-0181
Hardware Software
Laser printers/ID Printers, Citrix 5, 6.5, XenDesktop 7, Desktop Director, VMware, Win
XP,Vista,
Desktops/Laptops 2000, Unix, Linux, Symantec,
MS Office 2003-2010
KVM switches Informatica
Mainframe, TPX, Humming bird, Edge Support VPN Basic skills
Cisco phones Basic Microsoft Network Experience
Xen Desktop 7 to create servers, virtual PCs, Hyper visors, setting up Xenapp desktop
Creating policies, Printer server and Provision servers
INTERBAKE Foodservice -3/2015 -Current
Tier 2 IT Analyst
Lync Server 2013 adding users when creating email accounts
• Use Citrix to log into the Jump server called STUDIO
• Good Mobile, BES12 creator – created accounts for Blackberry’s, Apple and
Android cell phone and tablet devices
• Creating user account in Active directory, Exchange Server adding policies and
working with email gate way
• Windows 8 break fix software hardware updating from Win7 to win8
• Re-imaging computers and laptop, setting up new systems
• Reconnecting users to the domain, creating resetting passwords
• Creating tickets and closing tickets,
• Working with Backup exec backing up tapes
• Supporting Financial groups with CEA, Smart View
• Installing software for user for online meetings using; AT&T, Web Ex, Lync and
Google Hangouts
• Logged into users computers using Pulse (same as VPN) and Team viewer to
assist remotely
• User training support
• Work close with Canadian business support team to ensure user functionality
ELEPHANT INSURANCE 1/15 to 2/15
Duties and Systems used
• Windows 7 break fix software issues and hardware problems re-imaging
machines using Kace, re-connecting users to the domain.
• Using the ticketing system KACE for the problems and closing tickets

2. • I was part of the group that broke down 300 computers in one building and re-
setting them up in the new building.
• Fixing cisco phone systems
UPS Corporation-Information Technology Tech Contractor Present 11/12 to 12/14
Duties/Systems used
• Oracle and SQL based software to create and reset passwords
• Lotus Notes based software to locate and define customer codes
• HEAT is different from HDFS is on peoplesoft trouble ticketing system and track the
problem
• Utilize Citrix programs to reset and create new passwords, add programs resolve
issues
• Citix 5 & 6.5, Desktop Director and LanDesk software to log onto customers
computers to help fix pc problems
• Using mainframe TPX, Edge, Session or Hummingbird systems to unlock and create
passwords
• Work Brain is used for time attendance and used to unlock and create passwords for
users
Markel Corporation- Helpdesk Analyst/Workflow Operator 11/11-2/12
Duties/Systems used
• Informatica database query reports to update batch jobs
• Responsible for oversight on project completion through all quality control processes
• Responsible for alerting Markel IT Director and Lead IBM Consultant along with
appropriate personnel regarding any project quality problems within programming
system
• Phoned in any glitches to DBA and Programmers
• Helped format training manual for company
• Worked overnights and shift differentials to see programmed jobs to completion
Performance Food Group - Help Desk Analyst 1/05-6/11
Duties/Systems used
• Level I and II Help Desk support
• Escalate more involved problems to the appropriate next level support teams
• Assisting users with password issues using Iseries and PC based password reset
applications supporting over two thousand users
• Assist users with Kronos password resets
• WUG network used to show nodes of all the operating companies
• NETSTATS shows bandwidth usage/CSR contact to negate changes in usage with
network support
• Tele-commute Lead from home fixing password resets using XP, via ISearis and
Active Directory
• KVM capability to switch from server to server
• Telephony Cisco Client phone system contact
• Iseries Navigator data tape back ups and restores, with Netbackup Admin

3. • Robot Network 10 is an Iseries program that gives warnings of critical errors
o Created trouble tickets up to 500 a month with Assyst application ticketing
system in Iseries created user profiles and fastfax profiles, and unlocking user
profile
o Reconnect users to printers via phone and online
o Supported SPS usage to refresh user profiles for remote access.
o Supported Sophos- PFG’s version of Norton Security
o Monitoring help desk telephones onsite and telecommuting from home
o Trained new international hires on system security, cyber and web based
applications
o Applications used: MS Office, Internet Explorer, Windows XP
Education
Currently - J. Sergeant Reynolds Community College
A.S. Degree – Information Technology
Core Curriculum-
• Linux creating accounts
• Windows Server 2012
• VMware and Xen app 7