The document discusses the coach's role in facilitating case manager learning. It contrasts just-in-time learning and pull learning with just-in-case and push learning. The coach should help case managers become self-directed learners by connecting them to technical experts across teams to expand their learning network and find work that challenges them.

1. Coach as a facilitator of
learning in case management
Michael Sainsbury

2. Just-in-time learning
Just-in-case learning

3. Pull learning
Push learning

4. Case Based Learning
 Just-in-time learning
 Pull learning

5. Case managers need to become
self-directed learners

6. Work that stretches:
the best learning you’ll find

7. Work is learning
Learning is the work
http://www.jarche.com/2012/03/a-workscape-perspective/

8. Identify technical expertise across teams
to create broader support for case
manager learning

9. Assist the case manager in training to
establish a learning network

10. http://www.jarche.com/2012/03/a-workscape-perspective/