• Senior Support Specialist and LAN Administrator for over sixteen years at Walgreen Company Corporate Headquarters to over 6,000 end users and over 200 servers. • Help Desk Level III Support, network administration, hardware replacement justification, rollout, training, and continuous support

1. Michael Rau
LinkedIn: https://www.linkedin.com/in/gmichaelrau
Email: gmichaelrau@live.com
Mobile: 847-302-0151
Address: 120 Villa Circle Drive; Palatine, IL 60067
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PROFILE
 Senior Support Specialist and LAN Administrator for over sixteen years at Walgreen
Company Corporate Headquarters to over 6,000 end users and over 200 servers.
 Help Desk Level III Support, network administration, hardware replacement justification,
rollout, training, and continuous support.
PROFESSIONAL EXPERIENCE
Walgreen Company Corporate Headquarters
Senior Support Specialist and Network Administrator 2007 to present
Responsibilities:
 First Response Team for the Computer Technology Department, for users located at
Corporate Headquarters,Distribution Centers, District Office facilities, Small Office Home
Office (SOHO) clients and specific store personnel. Over 6,000 users are supported by the
First Response Team.
o Over 93% success rate to resolve software and hardware issues the first time end-
users contacted Corporate Support.
 Microsoft Active Directory Administrator:
o Create and modify user accounts to allow authorized access to Walgreens
OptionCareHC, and TakeCare Health networks.
 Set-up workstations, personal digital devices, and maintain software and hardware for each
workstation.
 Provide wireless training to colleagues and end-users.
 Provide Business Analysis recommendations to resolve hardware issues.
 Work with Security Incident Response Team (SIRT) to locate and remove infected files and
workstations.
o Utilize audit experience to create documents and procedures for a collaborative
approach for data security audits.
 Mobile Device Management Administrator:
o iPhone, iPad, and Android phone activation and troubleshooting.
o 99.9% resolution rate for every software issue for each phone model.
 Project Liaison for the Ryan White HIV/AIDS program, responsible for coordinating
between Store Support and 2nd
Level Network Engineers.

2. Information Technology Auditor 2006 to 2007
Responsibilities:
 Analyzed department systems and determined if the system complied with a Government
Audit standard, Sarbanes Oxley (SOX).
 Ensured that Business Owner’s processes worked and procedures were followed. Responsible
for collecting and and cataloging documents to confirm that processes and procedures were
SOX compliant.
 Provided Business Owners with findings and recommendations to become compliant.
Loss Prevention Senior Support Specialist and Network Administrator 2001 to 2006
Responsibilities:
 Provided IT Support, training, hardware rollouts, and Microsoft Database remediation to
over 300 Loss Prevention Specialists, Senior Managers,and Divisional Vice Presidents.
 Utilized Hummingbird software to provide Business Analysis budget reports to Loss
Prevention Managers.
Computer Systems Support Technician, Year 2000 Project Lead 1999 to 2001
Responsibilities:
 Maintained and updated the established compliance database and investigated all year 2000
inquiries.
 Provided first, second, and third level support for all Walgreens clients.
EDUCATION
B.A., American Studies, St. Louis University, St. Louis, MO
COMPUTER SKILLS
Software Packages Operating Systems/Hardware
Air-Watch Mobile Device Management
Chameleon
Cisco AnyConnect – VPN
Hummingbird
iTunes
Lotus Notes
McAfee Virus Scan
Mcafee End-Point Encryption
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Visio
Microsoft NetMeeting
Microsoft SCCM
MochaSoft
Oracle Client
Remedy
iOS
MS-DOS
Windows XP
Windows 7
Windows 8
iPhones
iPads
Android Phones
Blackberry Phones
PC and Compatible Microcomputers
IBM Lenovo Laptops
Dell Laptop Models
Hewlett-Packard Desktop Models
Hewlett-Packard Laptop Models
Super Antispyware