1. MICHAEL E. MICHAEL
123 Happy Street, Atlanta, GA 30009 404-XXX-XXX Email@email.com
PROFESSIONAL SUMMARY
Client–centric management professional with twenty years experience in the hospitality and
food and beverage industries. Increases client satisfaction and retention through honest
salesmanship and exemplary product knowledge.
PROFESSIONAL EXPERIENCE
BUCKHEAD BEAF COMPANY
Outside Sales Representative
November ‘12-present
• Continually maintains $2.5 million per year in sales.
• Fosters client relationships and has increased client portfolio from 3 to 55+.
• Highly attuned to customer demand and strives to identify trends and sales patterns.
• Maintains intensive knowledge of more than 1,300 products.
• Command of product knowledge and confident product demonstrator.
• Manages the entire production process supply chain and accounts receivable.
• Increases client retention by being a “trusted advisor” to all accounts.
• Versed in an extensive variety of cuisine and beverage standards and conventions.
THE RITZ CARLTON
Food And Beverage Supervisor
February ‘12-November ‘12
• Supervised all food and beverage associates and delegated tasks based on business needs.
• Assisted in the updating of the outlet’s ‘Operational and Training’ manual.
• Delivered excellent customer service, representing Ritz Carlton’s values to increase client retention.
• Assisted in the recruitment and selection process for potential new associates.
HAPA FISH, LLC
General Manager & Assistant Ops Manager
March ’10- March ‘12
• Increased YOY sales by an average of 11% while decreasing labor costs by an average 5%.
• Developed an award-winning spirit menu, acclaimed by Park City Magazine.
• Responsible for the selection, training and performance of all FOH employees.
• Managed the daily operations and oversaw the inventory and ordering of food, alcohol and dry goods.
• Optimized profits by minimizing food, beverage, supply, utility and labor costs.
• Increased sales by ensuring guest satisfaction and employee sales training.
• Ensured all financial (invoices, reporting) and personnel/payroll related administrative duties were
completed accurately, on time and in accordance with company policies and procedures.
HERE TO SERVE GROUP
FOH Manager, Bar Manager & Head Server
January ’05 –March ‘10
• Served in several management positions in multiple venues.
• Highest return guest margin and averaged top three in sales yearly.
REFERENCES
Paul Seidman
President/CEO
Rita Restaurant Corp
508.951.6848
pseidman@sbcglobal.com
Tracy Mulder
Marketing Director
Radiio Systems Corp.
706.816.0335
Tracymulder1127@gmail.com
Jennifer Rotondo
Marketing Director 15C
770.403.4975
Jennifer@therotondos.com
Kirk Biondi
Executive Chef
Tin Drum Associate
678.756.5818
chefbiondi@gmail.com
Theresa Stanton
Franchisee for Tin Drum Associate
727.542.4033
Tstanton2@outlook.com