1. MICHAEL J. KELLEY
1835 Hibbard St. 510-508-8172
Alameda, CA 94501 michaeljohnkelley@gmail.com
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EXPERIENCE:
ThredUp – San Leandro, CA
Distribution Center Supervisor [Contract employee through Aerotek] 08/14 – 02/15
• Managed outbound distribution center staff (50-150 employees) responsible for picking, packaging, and shipping customer orders.
• Increased average daily output by 25% and managed team to multiple record setting production days.
• Ensured optimal staff allocation and efficiency by completing twice-daily headcount reports and analyzing multiple metrics-based
productivity reports.
• Implemented procedures and reporting to aid training to establish warehouse standardization in quality assurance.
• Aided in inventory control by working with the procurement specialist to establish supply levels, consumption schedules, and
delivery times.
• Founded a new safety team to improve and enhance the culture of safety throughout the distribution center and focused on tactical
improvements to physical security and procedures.
• Established processes for daily scheduling, feedback, performance management, and disciplinary actions.
Finelite – Union City, CA 05/11 – 03/12
Production Supervisor [Contract employee through Aerotek from May 16th
until August 31st
]
• Managed multiple departments (approx. 60 employees) in a lean manufacturing warehouse environment and oversaw 4,000 linear
feet of production per day.
• Prepared and delivered daily financial reports to COO and CFO which were essential in tracking progress to production goals.
• Oversaw order progression through all departments ensuring orders were shipped in 10 days or less from order release date.
• Planned the distribution of inventory to maximize production and updated and distributed the daily schedule accordingly.
• Ran a daily production meeting to go over schedule, shortages, expedited orders, and other special production notes. Also
participated in daily meetings with purchasing department to review shortages and incoming inventory.
• Member of the Safety Team, working on evacuation plans and disaster planning.
1-800-GOT-JUNK? – San Rafael, CA 08/07 - 03/11
Senior Operations Manager (10/08 – 03/11)
• Continued all Operations Manager responsibilities (per below) with a 50% increase in territory size, 40% increase in crew size, and
60% increase in truck fleet size all while maintaining a Net Promoter Score between 70-85.
• Recruited, hired, and conducted training for new employees.
• Ran daily meetings to review previous day’s metrics, monthly trending, and quarterly goals.
• Coordinated the move and consolidation of multiple franchise offices into one larger space.
• Implemented monthly scheduling to accommodate larger territory and crew size while improving company profitability by
maintaining an onsite conversion rate of over 90%, beating revenue targets by 4%, and reducing expenditures in dump and labor
costs by 8%, a metric that had not been reduced in over 8 years.
Operations Manager (08/07 – 10/08)
• Oversaw and managed 15-20 truck team members by coordinating schedules, assigning routes, and dispatching incoming jobs
daily.
• Sustained maximum profitability and efficiency through route management consisting of advanced knowledge of territory and job
details, monitoring daily job progress, rearranging the schedule, and constant communication with all stakeholders.
• Coordinated consistent brand marketing message through uniform compliance, advertising placement, and truck parking.
• Responsible for fleet of 8 trucks including general maintenance, scheduling repairs, GPS tracking, supply stock, and cleanliness.
• Performed daily upkeep of financials by submitting revenue numbers, running credit cards, and processing cash outs.
• Improved business relationships and customer service by being accessible at all times.
Brightroom Inc. – Emeryville, CA 12/02 – 08/07
Production Manager
• Managed and maintained the production schedule, quality of products, and inventory control.
• Supervised and managed production team of up to 25 by designating tasks and responsibilities in a warehouse setting as well as
preparing and delivering reviews annually, and as needed.
• Responsible for recruiting and hiring additional production staff to accommodate for increased order volume during peak seasons.
• Ensured efficiency and quality of production by analyzing daily output and overdue order reports and reviewing customer feedback.
• Participated in weekly operational strategy meetings to discuss workflow, new partners, products, and upcoming events.

2. • Implemented new layout of the physical production area to produce optimum efficiency of workflow.
• Negotiated with vendors to attain the best value in all purchases.
• As product output doubled, maintained consistent or improved product turnaround by reducing production time by 80%.
Stay-at-Home Primary Childcare Provider – Alameda, CA 01/13 – 08/14
EDUCATION:
University of Phoenix – Oakland, CA
Bachelor of Science, major in Business, concentration in Finance; GPA 3.92/4.0, Graduated with Honors.
• Delta Mu Delta, International Honors Society for Business Administration
SKILLS:
Mac and PC Operating Systems, Microsoft Word, Excel, PowerPoint, Outlook, Adobe, point of sale systems.