1. Michael Juliana
400 Thornwall Ct
Holly Springs, NC 27540
(336) 575-5295
MPJuliana83@gmail.com
Skills and Qualifications
1 Hands on experience in the majority of aspects of sales, operations and management
2 In depth customer service and customer retention training
3 Strong Quality Assurance Background
4 Management of large databases for statistical analysis of projects, ad campaigns, and budgets
5 Have participated in advanced sales training as well as taught programs to coworkers
6 Advanced computer skills (MS Office, Open Office, UPS, HTML)
7 Management of internal and external graphic teams for production of marketing materials
8 Experienced in the handling of large # of 1099 employees
9 Marketing/Management training
10 Market research for assessing new product lines and setting competitive pricing
Employment History:
Haws USA, Inc Cary, NC Systems Support Manager (Oct 2010– April 2015)
1 Responsible for managing various systems of primary business, consisting of promotion and
sales in a Business to Business environment for promotional work wear products
2 Responsible for organization, marketing and customer service of both logoed and non-logoed
departments
3 Responsible for the development of marketing processes moving the company from a catalog
only base to a WEB interactive interface along with improving traditional methods
4 Responsible for the maintenance of new accounts and purchasing sources, with goal of
developing new lines for product offerings
5 Direct report accountability for 3 persons marketing/logistics staff
6 Handled direct implementation of coordinating pricing, margins software, website
development and marketing campaigns for national accounts.
7 Responsible for Inventory Control of warehouse and Inbound/Outbound shipping operations
8 Responsible for coordinating in-house and contract graphic designers for creation of
published marketing materials for Digital and Traditional media.
Sam's Club Overnight Stock Merchandiser (Mar 2010-Oct 2010)
1 Secondary employment to augment café position
Chelsea Café – Raleigh NC Customer Service (Oct 2009 – May 2010)
1 Relocated to Raleigh - Assisted in management of local food establishment while continuing
education

2. MailCo Productions – Kernersville, NC Research Coordinator
(Sept 2008- June 2009)
1 Responsible for 24 state area in the hiring of 1099 employees for the collection of raw data
from various courthouse records and other sources
2 Coordinate the marketing of this data to financial institutions including the actual production
of direct mail pieces
3 Coordinating value analysis and rating of customer contact information to improve prospect
development to customers
4 Developed the platform acting as liaison between I.T. and management for the transition to a
CRM type program from manual hybrid system
Slate Retail Systems – Winston Salem NC Operations/ Marketing Coordinator
(July 2007 – Aug 2008)
1 Contract environment with Primary Client RJ Reynolds- coordination of all aspects of in store
displays and advertising materials.
2 Controlled a series of subcontractor’s nationwide including installation of end caps and
displays for Wal-Mart, Sunoco, etc.
3 Responsible for organization of field required materials including shipping, team assignment,
project tracking and quality control
4 Computer data analysis to assure proper production flow within contract parameters
Sole Proprietorship – Kernersville, NC Athletic Youth Program (July 2006 – June 2007)
1 Created a client base that focused on individualized training of adolescents between 10 and 15
years of age. Maintained relationships with Twin Cities youth Association with weekly referee
duties and Program coordination.
2 Ceased operations to pursue college level business training as well as additional retail
experience
Home Depot – High Point, NC Garden Associate (Jan 2006 - July 2006)
1 Responsible for the maintenance and upkeep of the live plant merchandise as well as sales
responsibility in dealing with all customer needs.
Harris Teeter – Kernersville, NC Associate (Nov 2002 - Jan 2006)
1 Performed a variety of duties including training of new associates with a focus on the cash
handling and customer focus prioritization.
Education History:
University of Phoenix
March 2010 Associates of Business
East Forsyth High School Kernersville, NC
May 2002 Diploma
References Available Upon Request