Yes and! Using the rules of improv comedy to improve your communication and your career.
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A developer walks into a bar - then he walks out because people are scary. Improve your communications using the rules of improv comedy, including Yes and, no negation, and honesty. Every communication has a shared goal - learn how to find and reach it!
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Yes and! Using the rules of improv comedy to improve your communication and your career.
- 1. Yes, and! HOW LESSONS FROM IMPROV COMEDY CAN HELP YOUR DEVELOPMENT CAREER Mike Hagesfeld - @mhagesfeld
- 3. How many developers does it take to change a light bulb?
- 4. Back to my box…
- 5. Who am I? Mike Hagesfeld - @mhagesfeld Aztek – http://www.aztekweb.com - @Aztekweb .Net developer – 15 years Second City – http://www.secondcity.com Cleveland Training Center - 2000 Something Dada Improvisational Theater – http://www.somethingdada.com Since 2001
- 6. What is improv comedy?
- 7. What is improv comedy?
- 8. What is improv comedy?
- 9. What is improv comedy?
- 10. Why do I care, Mike?
- 11. Why do I care, Mike?
- 12. Why do I care, Mike? =
- 13. Why do I care, Mike? =
- 16. But I’m not funny, Mike
- 17. But I’m not funny, Mike EVERYTHING IS COMMUNICATION
- 18. Where and When Will I Use This?
- 19. Where and When Will I Use This? ALWAYS!
- 20. Where and When Will I Use This? ALWAYS! CONSTANTLY!
- 21. Where and When Will I Use This? ALWAYS! CONSTANTLY! EVERYWHERE!
- 22. Where and When Will I Use This? ALWAYS! CONSTANTLY! EVERYWHERE! EVERYTHING IS COMMUNICATION!
- 23. OK, you win…but How…?
- 24. OK, you win…but How…? Ah, there’s the rub…
- 25. The Rules
- 27. RULE #1: YES! Who doesn’t like to be agreed with? You’re on my team You see where I’m coming from You’re my friend
- 28. Start in Your Yes-Space Every communication has a shared goal Keep this in mind, and move towards it
- 29. Buying a car OH PLEASE GOD NO….
- 30. Buying a car Buyer Wants to get the right car Wants to get the options they want Wants a good warranty Wants the best price Needs approval from spouse Dealer Wants to meet quota – end of month Wants to move specific cars Wants to move cars on the lot Wants to make a huge commission Wants to get it over with to get to next sale
- 31. Buying a car Buyer Wants to get the right car Wants to get the options they want Wants a good warranty Wants the best price Needs approval from spouse Dealer Wants to meet quota – end of month Wants to move specific cars Wants to move cars on the lot Wants to make a huge commission Wants to get it over with to get to next sale THEY BOTH WANT A SALE TO GET DONE
- 32. Rule #2: And! But, don’t just be a “yes” person…
- 33. ADD something… How we can do it… Another thing we can do… An example of something similar you’ve done before… A possible problem… …WITH a possible solution! SOMETHING relevant
- 35. Rule #3: NEVER negate FIND the good, the agreement Every bad idea has a good kernel…and if not, make one up. There’s a reason someone proposes something…find it, and “yes, and” THAT
- 37. Buying a car Buyer – dad, 3 kids, married ◦Wants a red SUV ◦Priced it out wants it for $40K with DVD player ◦Wants to come back with wife for final decision Dealer ◦End of month – needs to move cars and fast ◦Sold last SUV on the lot yesterday ◦Gets bonus if they close a deal today
- 38. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV Dealer
- 39. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K
- 40. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K
- 41. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K ◦ YES - major decision you wouldn’t make alone ◦ AND use my office, I’ll wait ◦ AND take it tonight = $36K
- 42. Buying a car Buyer – dad, 3 kids, married ◦ Wants a red SUV ◦ OK, I’ll take this home and discuss with my wife, come back tomorrow ◦Done Dealer ◦ YES - need a large car for your family ◦ AND no SUV currently BUT minivan styling and drive has drastically improved ◦ AND full package with DVD + rear-view camera = $37K ◦ YES - major decision you wouldn’t make alone ◦ AND use my office, I’ll wait ◦ AND take it tonight = $36K Both sides wanted to get a car sold. The car got sold.
- 43. Rule #4: Be Honest IT’S A MATTER OF POLICY
- 46. ANYONE can give good news… …it’s BAD news that takes courage
- 47. An excuse Is just a reason WITH BAD MARKETING
- 48. Honesty is… Telling the truth… …not everything you’re thinking
- 49. Can you make the logo…
- 50. Can you make the logo… BIGGER?!!?
- 51. Establishing identity is key to defining your brand. YES! Can you make the logo…BIGGER?!?!
- 52. Establishing identity is key to defining your brand. Set the logo off with ample whitespace to draw attention on it’s own Gives the gravitas of subtlety. AND! Can you make the logo…BIGGER?!?!
- 53. For our safety supply site….
- 54. We want a fun box! With hangman! For our safety supply site….
- 55. We want a fun box! With hangman! For our safety supply site…. People waste time distracting themselves Your product selection is rather dry YES!
- 56. People waste time distracting themselves Your product selection is rather dry Use cleverly titled blog posts direct relevance to your work draw people’s attention driving sales maximizing visitor utility they can crush candy on a site made for that AND! We want a fun box! With hangman! For our safety supply site….
- 57. Rule #5: Use Details IT’S ALL IN THEM
- 58. Last night… I WENT ON A WATER SLIDE I WENT ON A WATER SLIDE!
- 59. We want to use
- 60. A rotator on the homepage
- 61. So we can show
- 62. Everything about our site
- 63. In one place
- 64. The response NO Don’t do it. It’s a bad idea. People don’t use them.
- 65. The response NO Don’t do it. It’s a bad idea. People don’t use them. YES, AND! YES - communicate the many aspects of your site AND - Eric Runyon: ND.edu, 84% of rotator clicks on slide #1, others equally distributed AND people use mobile more, used to scrolling same goal more effectively with parallax and properly placed links*Source: http://erikrunyon.com/2013/01/carousel-stats/
- 66. Rule #6: Ask Questions THEY’RE A GOOD THING
- 69. If questions are so bad…
- 70. If questions are so bad… …why are they good?
- 71. So why? In improv, you’re responsible for the And. In everyday communication, you may need to help your partner find the And. Questions aren’t inherently bad, but there are bad questions
- 72. Questions BAD Showing off, not trying to get info Hidden agenda – you already know the answer Not working towards the And
- 73. Questions BAD Showing off, not trying to get info Hidden agenda – you already know the answer Not working towards the And GOOD Educated – filling in what you couldn’t find, not asking b/c you’re not prepared New perspective – questions THEY haven’t thought of Helping them get to the And
- 74. Good Questions Which persona would be using this new feature?
- 75. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this?
- 76. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this? Did you talk to Person X about the time they did this?
- 77. Good Questions Which persona would be using this new feature? Would we be able to apply this new technology to this? Did you talk to Person X about the time they did this? How did you come to this conclusion?
- 78. Summary Rule #1: Yes! Start in a Yes-Space, find the agreement Rule #2: AND! Add something useful. Be prepared. Rule #3: Don’t negate There’s good in everything. Find it, and “yes and” that. Rule #5: Details, details, details Make it clear, eliminate the ambiguity Rule #4: Be Honest Honesty builds trust, trust builds communication Rule #6: Ask good questions Help everyone to find the And Bonus Rules: Support local improv, buy speakers beer
Hinweis der Redaktion
- Rules – participate, quiet when I’m talking, cell phones, have fun and learn In the box thinker
- 1st rule – tell a joke
- None – I’d probably have to ask someone where they are, I can work in the dark just fine. Stereotypes of developers as loners who’d rather have their fingernails pulled out than talk to someone are not completely unfounded. If you stand out as someone who can not only code like crazy but can communicate with other humans, it’s a huge advantage in your career development
- Next “How to give a presentation” recommendation: Answer The basic questions of journalism, Who, What, Why, When, Where and How?
- Built off of a basic idea, then filled in based on audience suggestion Get idea Something Dada - “Never the Same Show Twice”
- Built off of a basic idea, then filled in based on audience suggestion Something Dada - “Never the Same Show Twice”
- Go to Chicago you can’t help but trip over it
- Second City birthed Saturday Night Live
- Improv IS communication Communication to make someone laugh If you don’t know what the heck I’m talking about, you won’t laugh
- Need to get idea to audience This is basically standup
- I need to get my ideas to the other perofrmers, and vie versa Improves communication with audience
- The rules of improv comedy (dirty little secret) AREN’T just about improv comedy
- The same rules I used to make people laugh as an improviser are the same ones I use to facilitate meetings, discussions with co-workers, negotiations, my order at Starbucks
- Unless you work at home…for yourself…and no clients…and never want to sell anything to anyone ever…you are always communicating, or preparing to communicate. I scoped this towards career development, and towards developers, so I could give it here, but another dirty little secret is you can use this with any communication
- Unless you work at home…for yourself…and no clients…and never want to sell anything to anyone ever…you are always communicating, or preparing to communicate. I scoped this towards career development, and towards developers, so I could give it here, but another dirty little secret is you can use this with any communication
- Unless you work at home…for yourself…and no clients…and never want to sell anything to anyone ever…you are always communicating, or preparing to communicate. I scoped this towards career development, and towards developers, so I could give it here, but another dirty little secret is you can use this with any communication
- Unless you work at home…for yourself…and no clients…and never want to sell anything to anyone ever…you are always communicating, or preparing to communicate. I scoped this towards career development, and towards developers, so I could give it here, but another dirty little secret is you can use this with any communication
- Since improv comedy IS communication, the rules of improv comedy ARE the rules of communication (that’s math) Once the essence is boiled down, the same ideas used to communicate the funny can be used to communicate your ideas, and most importantly, communicate your ideas WITH others
- Not those rules
- - start from a positive point
- Anyone bought a car recently? Worst experience ever?
- Just hearing someone blindly agree with everything you say is no more useful than someone blindly DISAGREEING with everything you say…and possibly LESS so, since then you don’t have to evaluate what you’re saying. We remember the people who brought something to the table Improv example
- Best way to And – BE PREPARED know what’s going to be talked about, have ideas ready to go
- Pizza – Manhole Cover example Play “What are you doing?”
- What are you doing?
- Dealer doesn’t HAVE a red SUV
- OH NO! If this doesn’t close today kiss the bonus goodbye
- OH NO! If this doesn’t close today kiss the bonus goodbye
- Find the kernels of agreement: Not NO we don’t have your car, YES we have a similar car Not NO you can’t come back tomorrow, YES you can have the conversation you need to have
- The improv bible Comedy is funny ONLY if its true Airplane food Men and women are different
- We laugh at truth because we relate If we smell bull, we don’t trust. We don’t trust, we don’t listen, communication is dead Your bull smells – you don’t think so but it does The dealer said it was end of the month, admitted they had no SUVs on lot – this builds trust
- Sometimes things go wrong Sometimes people aren’t doing the right thing You need to deal with these IMMEDIATELY Ever not opened a bill you can’t pay? Doesn’t make it go away
- Nobody likes an excuse But things happen Tell what happened – people can smell bull, it builds trust If there was a problem, how will you solve it? Why won’t it happen again?
- Always tell the truth, but don’t throw people under the bus. Truth and fiction are both stories, it’s a matter of how they’re told Now, on to things that may feel more relevant, as I don’t think we have any car dealers here.
- Not our client. If you recognize this site, this is not our client. I just wanted something with cool hazmat suits. Just representative of the general idea.
- Seriously. They wanted users to be able to play hangman, on their site. Where they were shopping for safety supplies, or whatever the hell it was. Inside, I was screaming, SCREAMING, NO!!!! When we got back to the office, I said ARE YOU SERIOUS?! NO WAY! But to the president of the huge company who thought this idea was the bees knees?
- Sounds so much worse that way doesn’t it? Do amusement park example
- Went down, ended in pool… SPLASH, TURNS, PLUMMET! But how about another work-related example…
- It’s right, but… Gets people’s hackles up, they get defensive and plant their flag
- What’s that sound?
- No questions is a key rule of improv Why?
- Why are they bad?
- Showing off – let’s try this new technology I read about (even though I have no idea if it would actually be helpful) Hidden agenda – “Did you think about how they’re going to validate?”
- Filling in gaps – where is this data coming from? Perspective – Will clients like to register before buying?