Boost Fertility New Invention Ups Success Rates.pdf
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Share conference 2013
1. Produced by: Supported by:
Living and Breathing the
Social Workplace
Michael A. Brown, PMP
JPMorgan Chase
@MikeAaronBrown
Daniel Kraft
NewsGator
@DanielKraft
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Key topics and take-aways
⢠What do we mean by âsocialâ or âemergentâ collaboration?
⢠What are âsocial collaborationâ or âemergent collaborationâ systems?
⢠Why do they work?
⢠Why do emergent collaboration platforms help solve the problem?
⢠Some critical success factors to consider
@MikeAaronBrown @DanielKraft
3. SHARE The SharePoint Conference for Business Users
Think about how you solve problems today
@MikeAaronBrown @DanielKraft
Where
should I
dine
tonight?
What TV
should I
purchase?
Which
hotel has
the best
view?
⢠Wisdom of the crowds
⢠Expertise from the source
⢠Trust
⢠Speed
Why?
4. SHARE The SharePoint Conference for Business Users
The drive behind internal social collaboration
Concepts and power of
External social software
+
The expertise and knowledge of
your internal workforce
=
⢠An engaged workforce
⢠Faster response
⢠Effective collaboration
⢠Better communications
Social Enterprise
8. SHARE The SharePoint Conference for Business Users Slide 8
13% Product Development
24%
26%
5%
Operations & Distribution
Customer Services
2%
Marketing & Sales
Example: Financial Services
Business Support Functions
70%
@MikeAaronBrown @DanielKraft
9. SHARE The SharePoint Conference for Business Users
Letâs have some fun
100m
100m
100m
Professional Services 11.3m
Consumer Packaged Goods 7.7m100m
Financial Services 6.4m
Manufacturing 5.3m
@MikeAaronBrown @DanielKraft
10. SHARE The SharePoint Conference for Business Users
Putting âsocialâ into perspective
⢠âCollaborationâ is nothing new
⢠Volume of information grows exponentially
⢠Access to that information becomes easier and cheaper
⢠Systems move from transactional toâsystems of engagementâ
@MikeAaronBrown @DanielKraft
11. SHARE The SharePoint Conference for Business Users
Systems of record becoming systems of engagement
* John Mancini â AIIM (Association for Information and Image Management)
@MikeAaronBrown @DanielKraft
12. SHARE The SharePoint Conference for Business Users
What do we mean by âsocialâ collaboration?
⢠Social collaboration inside the company â âFacebook for the
Corporation!â
⢠Instead, social collaboration IS:
⢠New modes of communication
⢠More real-time collaboration
⢠Pull vs. Push (âSubscribe to contentâ)
⢠Implicit and explicit knowledge â both content and content providers
⢠Breaking down traditional silos within the corporation
@MikeAaronBrown @DanielKraft
13. SHARE The SharePoint Conference for Business Users
Why have these platforms become so powerful?
⢠Globalization â business expansion, outsourcing, etc.
⢠Mergers & Acquisitions impacting âcorporate cultureâ
and knowledge transfer
⢠Speed to market
⢠The âconsumerization of ITâ â âpower to the peopleâ
⢠Siloed business units
⢠Knowledge retention issues
⢠Mobile work force
⢠Collaboration or communication is more natural and
fluid (conversation threads, micro-blogging, tagging
content)
⢠Access to knowledge is made easier through expert
search, robust user profiles and communities of
practice
⢠Silos break down as employees begin to collaborate
with people they may never have met before
⢠Employees become more engaged in helping one
another solve problems and innovate solutions
⢠Mobile access to internal collaboration systems
leverage the concepts of Facebook or Twitter in their
simplicity and power (profiles, communities, activity
streams, micro-blogging, etc.)
Challenges Opportunities
@MikeAaronBrown @DanielKraft
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Some real world examples
⢠Corporate recruiters come together to share requirements & candidates
⢠Lines of business across the country share best practices, updates on
new government regulations and rulings, and presentation materials
⢠Software application users come together and help one another with
problem-solving solutions, sample sites and information on product
upgrades and features
@MikeAaronBrown @DanielKraft
15. SHARE The SharePoint Conference for Business Users
Why are internal social platforms so powerful?
⢠Internal social platforms break down silos quickly
⢠They level the playing field, flatting traditional corporate hierarchies
⢠âExpertiseâ bubbles up quickly
⢠People feel engaged and connected, leading to better productivity and
willingness to help solve a problem
@MikeAaronBrown @DanielKraft
16. SHARE The SharePoint Conference for Business Users
Key takeaways
⢠Internal social collaboration is not necessarily about
creating âFacebookâ for the company. Itâs more about:
⢠Creating systems of engagement
⢠Breaking down traditional silos and barriers to communication
⢠Encouraging collaboration and communication
⢠When considering an internal social collaboration platform:
⢠Understand where the communication pain points are in your company
⢠Ensure both bottom-up and top-down participation
⢠Identify use cases or business processes that could be enhanced
⢠Critical mass matters! Social for 20 is not like social for 200,000
@MikeAaronBrown @DanielKraft