1. Continued…
MICHAEL BATTAGLIA
Crystal Lake, IL 60014 • 847-977-7079 • mbattles1@comcast.net
QUALIFICATIONS PROFILE
Motivating, engaging professional with a 10-year record of success in sales and sales team management roles.
Demonstrated talent for adaptingtonew workflows and industries, workingfor the last six yearsin commercial
transportation and receiving multiple performance-based awards. Growth-focused in stewarding accounts to
ensure loyalty and foster strong customer relationships, from developing extensive product knowledge to
providing exceptional customer service.
— AREAS OF KEY EMPHASIS —
• Client Relationships
• Revenue Growth
• Prospect Identification
• Account Management
• High-Impact Presentations
• Team Management
• Training& Development
• RegulatoryCompliance
• Performance Management
PROFESSIONAL EXPERIENCE
UPS CARTAGE SERVICES, Elkgrove Village, IL 5/2010 – Present
Class A Truck Driver (with HAZMAT Endorsement)
Adhere to strict schedules to meet delivery and transportation deadlines for client packages and air pallets.
Follow all transportation safetystandardstoensure regulatorycompliance, includingusinga forklift to load and
unload the delivery vehicle. Ensure that packages and freight have all required documentation.
Key Accomplishments:
 Meet aggressive performance targets, receiving the Employee of the Month Award.
 Recognized for punctualityand reliabilitywith two Perfect Attendance Awards.
 Achieved a five-year safe driving record, garneringan award for commitment to safety.
AFLAC, Rosemont, IL 2/2008 – 5/2010
Sales Associate
Delivered high-impact sales presentations to address the unique needs of each customer, based on in-depth
analysis of customers’ requirements and expectations. Built strong rapport and trust with clients by
demonstrated exceptional product knowledge and by explainingproduct features and benefits. Sustained sales
proficiency and knowledge of evolving products and services through ongoing training and team meetings.
Key Accomplishments:
 Drove revenue and profit growth with a consistent 70% closing ratio, securing one of the company’s
largest accounts of 1000k+ employees.
 Recognized with the 4th Quarter Sales Award forhighest revenue, and met or exceed all salesgoals and
benchmarks.
 Achieved Multi-Location Account Associate Certification, earned by only 10% of sales associates.
CLASS ON DEMAND, Hoffman Estates, IL 8/2007 – 2/2008
Director of Sales
Spearheaded sales and marketing strategy targeting academic, retail, and wholesale dealers/distributors to
achieve sales volume and revenue goals. Sourced and vetted leads, making over 15 calls daily to engaged
prospective and existing customers in product and service sales presentations.
Key Accomplishments:
 Identified and secured untapped revenue channels by recruitinga top web retail account and three
high-volume academic distributors.
 Improved marketing and communications efforts by creatingand launchinga customer relationship
management (CRM) database and sales tracking system.

2. MICHAEL BATTAGLIA – PAGE TWO
SUNTRUST MORTGAGE, Schaumburg, IL 12/2005 – 8/2007
Wholesale Account Executive
Forged strong client relationships to develop new mortgage accounts and retain existing accounts. Analyzed
clients’requirementsand financial needstodetermine appropriate mortgage productsacrossAUS, Construction
to Permanent, Conventional, and FHA mortgages.
Key Accomplishments:
 Consistently met or exceeded sales quotas to deliver revenue and businessgrowth.
 Increased account retention by sourcing solutions to meet clients’evolving financial situations, limits,
and goals.
NETWORK FINANCIAL SERVICES, INC., Algonquin, IL 6/2000 – 12/2005
Senior Account Executive Manager
Directed the sales planning and strategy for a team of 12 loan officers while maintaining individual book of
businessspanningConventional, FHA, and SubPrime loans. Motivated team toachieve salesvolume andrevenue
goals, consistently meeting or exceeding targets.
Key Accomplishments:
 Led the team to achieve $4M in loan amounts per month by developingand implementingeffective
sales methodologies.
 Created and delivered The Loan Officer Training Workshop to develop team skills as well as recruit
and train new team members.
World Savings – Schaumburg, IL (June 1998 – June 2000)
Retail Loan Officer
 Specialized in MTA option ARMs
 Consistently met sales quota
 Developed and nurtured relationships with New Home Builders and Realtors
EDUCATION AND CREDENTIALS
Bachelor of Science in Computer Science
Minor in Accounting
THE COLLEGE OF AUTOMATION, Chicago, IL
Certified Master Mortgage Underwriter (CMMU), National Association of Mortgage Underwriters (NAMU®)
Training & Development
Specializing in the Self-Employed Borrower | FHA Loans | Automated Underwriting