Speech 104 Marteney Communication the process

1. Communication
The Process
Micaela Wolfe
Speech 104
Argumentation

2. Communication Happens
Even if we are just standing around
Every Thing we do sends a Message
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

3. Step 1 * Sending
The Sender is the Source of the
message
In the example here Mr. Stick
wants to get the message across
that he says hello
The Sender is in control of the
message he intends to send
He is responsible for the success
or failure of the message
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

4. Step 2 * Encoding
This is the process of thinking of what
you want to communicate, and then
representing that thought in a verbal
or non verbal way
My Stick is using Facial Expressions
to help put those thoughts out there
During the encoding process, Mr
Stick will take into account the
environment he is in as well as the
receiver of his message
Environment includes: social system,
culture, past experiences, gender
influences, education, language,
expectations of both you and the
person you are communicating with
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

5. Step 3 * Message
The Message is simply what you want to communicate.
Mr Stick wants to “Attack at Dawn” and he has a cleaver way of showing it on a big Poster.
The message is how you put the words together to form a sentence, spell the words, form
your sentences and put it all together. Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

6. Step 4 * Channel
The Channel is the “medium” that
the message has to go through to get
to our brain.
We have 5 senses: We See, We Hear,
We Taste, We Touch, We Smell
Once the message is sent it travels
through at least one of our senses to
get through to us
If we give someone a rose to show
them we love them...they not only see
it, they smell it and touch it: That
rose could communicate to us that the
person loves us through our hands,
eyes and nose.
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

7. Step 5 * Receiver
The receiver is the target audience of the
message the sender is giving.
There is a primary audience (chosen by the
sender)
There could also be a secondary audience (all
others who access the information)
Receivers are not responsible for starting
communication, but they are responsible for
listening and providing feedback
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

8. Step 6 * Decoding
Decoding is the ability to translate
the message the sender puts out
there into something the receiver
understands
This can never be done 100%
because the sender and receiver
are different due to: social
systems, culture, past experiences,
gender influences, education and
languages
Both parties play a role in the
decoding
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

9. Step 7 * Feedback
Feedback is the information the
receiver sends back to the sender
The receiver lets the sender know
how well you have “decoded” the
information they sent you
Are you falling asleep in their lecture,
are you responding back in a way
verbally to let them know the correct
answer, do they say I love you too
when you said I want to break up
Feedback is the responsibility of the
receiver
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

10. Step 8 * Noise
Noise is anything that gets in the
way of the communication process
This can be actual noise such as
music, or a baby screaming
This can also be psychological
like a bad attitude which does not
allow you to hear anything people
say to you
Noise can happen at any moment
during the communication process
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

11. Poor Communication
It is not that we do not
want to communicate, it is
that we are not
communicating correctly.
With all of the different
personalities out and with
all the different cultures
there it is no wonder there
are so many
misunderstandings when
we communicate.
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney

12. How to Avoid Misunderstandings
Hi Sally,
You are not
my type.
Plus I like
Michelle. I
am sorry if
this hurts
Hi Jon, I really your
want you to ask feelings
me out!
Mean what you say, know your audience and check
for understanding!
And Remember Everything We Say And Don’t Say is
Communicated - Even if it is not what we meant to communicate!
Communicating Critical Thinking: Communicating with Others By: Sterk and Marteney