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Have you ever wondered why some people seem to achieve so much in their lives, while others remain where they are? (Invite response) Can you name some people around you who are successful? (Invite response) What is the reason for their success? Is it that those achievers are more capable? Or is it they are more knowledgeable? Or is it that those achievers are specially blessed by lady luck? No. Achievers seem to have the same average knowledge, skill and luck as anyone else. Is it that achievers are more ambitious than others? No. There are so many ambitious people struggling to make ends meet. So, what is the real difference? Everything being equal, ‘Achievers know what they want’ so clearly that they focus their efforts to get what they want. They realize the difference between a ‘Goal’ and just a ‘Wishful thinking’ What separates a ‘Goal’ from just ‘Wishful thinking’? Is there a fool proof test to find the difference? Please have a pen and paper ready. In the next few minutes, we are not only going to find the difference but also are going to set a clear goal for ourselves.
The difference between a ‘Goal’ and just ‘Wishful thinking’ is – A goal passes the ‘Ticket test’ while ‘Wishful thinking’ fails the ticket test.
Are you wondering about what this Ticket test is? Let me explain.
A ticket and a good goal have a lot in common. To understand this, imagine the last time you went on a vacation. You had planned this vacation a number of times and cancelled it in the last minute for some unavoidable reasons. The reasons may have ranged from ‘Not enough leaves’, ‘not enough money in the account’ or something even more common - ‘Just not the right season to visit the place’. But then, one day you said enough is enough. You decided to take that vacation no matter what. You told your family to pack their bags and you went and bought your tickets to the destination.
Exercise: Write down a goal you wish to achieve. Define the 5 critical elements to make it pass the ‘Ticket test’.
POWER OF THAT LITTLE EXTRA IN SERVICE When we deal with the customer day in and day out, sometimes we forget that the service makes a real difference in the customers life. To understand this, let us look at service from our own point of view – i.e. when we are the customer
If at a bank, a customer expects a loan disbursal ..
Now what about when a customer expects a problem to be resolved over the phone? Have you ever tried calling a call center for a banking query, for booking a hotel or even to book a flight ticket? What was the response you got?
Lastly if the behavior hints at neither, our behavior in that particular situation does not have any impact on what the customer will think of us. So it does not matter.
Imagine that a sales trainer wants to sell the unique features of her sales training program. To make the sales managers realize the problems with the current selling skills of his team, what kind of question can she ask?
The first step therefore is to define the unique feature of our product Based on this unique feature, note down the customers who will value the unique features the most. This will give us the customers whom we need to target with our message. But if we meet the right set of customers and just list down the unique features of the product, will they buy?
HOW TO CREATE NEW HABITS In this presentation, we will see how we can change our habits. It is not as easy as it sounds. Anyone who has made a new year resolution to lose weight, work harder, earn more will agree with me when I say this. We follow something for a day or two and then drop it. Every time we made a resolve to network more, meet more clients, process work faster etc. we lost steam midway. What is the secret to changing our habits in a sustainable way?
HOW TO MANAGE TIME?
HOW TO TEST THE EFFECTIVENESS OF YOUR COMMUNICATION? No matter what we do, good communication is extremely critical for your career success. How to test the effectiveness of your communication? Let us learn by drawing on some simple lessons from box office hits. (As Pre-work you can ask your audience to get any form of communication like email or a presentation and evaluate them on the following parameters – for a better interaction and understanding of this presentation)
This presentation focuses on how to bring out the value of a product/ service to your prospects. Before we learn how to bring out the value of a product, it is essential to know why is it important to bring out the value of the product in the first place. To understand this, let us look at some real life examples.
HOW TO PRESENT YOURSELF PROFESSIONALLY We will look at how we need to appear professional in our interaction with clients and with colleagues on a daily basis.
HOW TO GROOM FOR SUCCESS One of the first things that leaves an impression on a customer is our clothes and grooming. Let us discuss how to groom and dress ourselves for a truly professional look.
HOW TO WORK AS A TEAM The last few months have not been easy for any of us due to the tough market conditions. Our commitment, our capabilities and our resilience are put through the grind every single day. How do we get through this period? How do we stand the test of survival? Let us learn our lessons from an unusual source. This is not just another presentation on team work. It is a showcase of some keen insights that nature provides us to get through the tough times.
Ready to use Presentations on a CD
Presentations How to save time and effort and still make a huge impact on your audience!
A goal passes the Ticket test A wish fails this test Ideas that are a pleasure to present
What is a ‘Ticket test’ Interesting analogy to keep your audience engaged
A ticket and a good goal have a lot in common Content that will really make YOU stand apart
Action <ul><li>Write down a goal you wish to achieve. </li></ul><ul><li>Note the 5 critical elements to make it pass the ‘Ticket test’. </li></ul><ul><ul><li>Start </li></ul></ul><ul><ul><li>Destination </li></ul></ul><ul><ul><li>Date </li></ul></ul><ul><ul><li>Distance </li></ul></ul><ul><ul><li>Price </li></ul></ul>Clear Action points
When your customer expects a loan disbursal… Examples from different industries
When your customer expects problem resolution over phone… Examples from different industries
Does it show likeability ? Will it help gain trust ? Yes = Right behaviour No = Wrong behaviour Unclear = Does not matter Clear rules for audience to follow
By : Sales Trainer To : Sales Manager For: Sales Skills Training Unique feature: Workshop that teaches advanced sales skills Example 1 Examples to understand the rules
So, to communicate the true value of a product, the 2 things we need to know are 1. The unique feature of the product 2. People who value this feature - most Exercise Exercises to implement learning
SMS 10CC on 961 951 4490 or EMAIL [email_address] to buy these CDs for your own use We are in Mumbai. These CDs can be delivered anywhere in India. M.R.P per CD is just Rs.300 and CD is available in packs of 10 only www.metamorphtraining.com