ITIL + DevOps? Match made in heaven or hell?

2. DevOps e ITIL
Mejor Juntos!
Ismael A. Ramirez
CEO & Founder
ITIL Expert
MCT #2503376
gerencia@itservice.ms

3. DevOps + ITIL
Próximo evento : BootCamp Cartagena – info@itservice.com.co

4. Traditional Development and Operations

6. PUBLIC6
www.itservice.com.

7. PUBLIC
S
D
P
Business requirements
Initiation
(e.g. TOGAF-IT4IT-SDLC-Agile)
e.g COBIT
Agile – Scrum - Devops
Devops
e.g. COBIT-CMMI-
Lean/SixSigma
Early life
supportperiod
Live
operation
Design and development
(e.g. Project Start-up &
SAC SAC SAC SAC SAC
Document and
agree business
requirements
(strategy and design)
Design
service
solution
(design)
Develop
service
solution
(design)
Build
service
solution
(transition)
Test
service
solution
(transition)
Deploy
service
solution
(transition)
Transition and operation involvement
SLR SLR SLR Pilot
SLA
Live
SLA
SLM SLR SLR SLR
Change management
RFC
released
Authorized for Authorized for Authorized for
design development build and test
Authorized for Authorized for
deployment SLA pilot
Authorized for
acceptance
Reviewand
close
Release and deployment management
Plan and prepare
release
Build and test
release
Deploy and verify release
(incl. early life support)
Review and
close
SAC SAC
Enterprise Value Creation (EVC)
(e.g. Managing Project ------------------------) (e.g. Project
Close)
7
www.itservice.com.

8. DevOps solutions to problem resolution
Fix
WORKING SOFTWARE
Actionable feedback
ALM integrated tools
and workflowsDeployment and
configuration automation
Testing in production
Non-intrusive diagnostics
Production captured debug data
Próximo evento : BootCamp Cartagena – info@itservice.com.co

9. ITIL + DevOps? Match made in heaven or hell?
If meshed well, ITIL and DevOps will maintain
the strengths of both and increase speed and
efficiency.
If meshed poorly, DevOps will either create
chaos within a ITIL organization, or ITIL will
drastically slow DevOps effectiveness
Próximo evento : BootCamp Cartagena – info@itservice.com.co

10. DevOps + ITIL framework
ProductionDevelopment
Operate + learn
(ServiceOperations)
Plan
(ServiceStrategy)
(ServiceDesign)
Develop + test
(ServiceDesign)
Release
(ServiceTransition)
Requirements
(Continuous
Improvement)
Collaboration
Próximo evento : BootCamp Cartagena – info@itservice.com.co

11. Infrastructure as Code
Continuous
Integration
Continuous
Deployment
Release Management
App Performance
Monitoring
Load Testing & Auto-
Scale
• Availability Monitoring
• Automated Testing
• Capacity Management
• Change Management
• Configuration Management
• Automated Environment De-Provisioning
• Self Service Environments
• Automated Recovery
• Hypothesis Driven Development
• Testing in Production
• Fault Injection
• Usage Monitoring / User Telemetry
DevOps + ITIL framework
Próximo evento : BootCamp Cartagena – info@itservice.com.co c

12. Service Strategy
Introduction

13. Portfolio and Business Relationship:
What do we do?
Cost:
What does it cost?
Demand:
Can we deliver it?
Architecture:
Essential frameworks for decisions
Managing “what” we do
Strategy
Design
TransitionOperations
Continuous
Improvement
Próximo evento : BootCamp Cartagena – info@itservice.com.co

14. Service Strategy = Imagine and Architect
Determine “what” you want to do
Define architectures
Hand off to agile project process
Identified
Service
Idea
Business Strategy
Architecture
Project
Process
Selection
Service
Design
Próximo evento : BootCamp Cartagena – info@itservice.com.co

15. Service Design
Introduction

16.  Accelerates project intake through agile backlog
 Includes operations, business, and development
 Improves time-to-value of project
 Defines what backlog gets funding
 Accelerate without loss of control
DevOps and SDP

17. Modern IT
DevOps to ITIL®
Strategy
Design
TransitionOperations
Continuous
Improvement

19. Bimodal TI

20. Próximo evento : BootCamp Cartagena – info@itservice.com.co

23. PUBLIC
The continuous complex closed loop system
2
3
www.itservice.com.
Feedback
Lessons learned
forimprovement
Feedback
Lessons
learned
for
improvement
Output
Feedback
Lessons
learned
for
improvement
Service Strategy
Strategies,
policies,
standards
Service Design
Plans to create and
modify
services and service
management
processes
Service Transition
Manage the transition of a
new or changed service
and/or service management
process into production
Service Operation
Day-to-day operation of
services and service
management processes
Output
Feedback
Lessons learned
forimprovement
Feedback
Lessons learned
forimprovement
Output
Continual Service Improvement
Activities are embedded in the service
lifecycle

24. PUBLIC
PUBLIC
The continuous complex closed loop system:
‘ITSM re-defined’
Continual Service Improvement
Six Sigma / Lean / ISO9000 / CMMI
Control Objectives for IT (COBIT)
Simulations (e.g. Grab@Pizza)
Feedback
Lessons learned
forimprovement
Feedback
Lessons
learned
for
improvement
Service Design
TOGAF / IT4IT / SOA /
Zachman
Agile/Scrum
SDLC / Waterfall
PMBOK® / PRINCE2®
Simulations (e.g. Challenge
of Egypt, The Phoenix
Project)
Output
Feedback
Lessons
learned
for
improvement
Service Transition
DEVOPS
Agile / Scrum
PMBOK® / PRINCE2®
Simulations (e.g. Apollo 13)
Output
Feedback
Lessons learned
forimprovement
Feedback
Lessons learned
forimprovement
Service Strategy
Enterprise Value Creation
(EVC)
Control Objectives for IT
(COBIT)
Simulations
Architecture (e.g.TOGAF /
IT4IT)
Development (e.g. SDLC,
Agile)
Project Management (e.g.
PMBOK, PRINCE2)
Service Operation
DEVOPS
Simulations (e.g. Apollo
13)
12

26. Ismael A. Ramirez
CEO & Founder
ITIL Expert
MCT #2503376
gerencia@itservice.ms