Mercer Smith-Looper

Greater Boston Area United States

Customer Champion & Community Moderator

Technology / Software / Internet

A writer, avid bicyclist, and CX lover who enjoys the constantly shifting and changing world that she inhabits. Skilled in web-based troubleshooting as well as support and solutions management, I spend most of my days thinking about what should be the most important aspect of any company: the customer. I am most interested, specifically, in streamlining processes so that both internal and external customers are better able to get to their end goal with the least amount of friction.