6. Why are brands making the investment?
Almost half of active Internet users worldwide have joined
a brand community online
Source: Universal McCann Wave 5 Report, April 2011
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13. The importance of monitoring buzz around
company / brand
Not at all
Not particularly Important
Important 3%
5%
Neither
Important /
unimportant
9%
Extremely
Important
43%
Quite
Important
41%
12 buzz.meltwater.com
14. What can you learn?
• Volume • Themes
• Sentiment • Messaging
• Trends
• Troubles
Analytics Topics
People Ideas
• Who
• Where • Product
• Activity level • Uses
• Interests • Favorite
• Influencers places
• Demographics • Messages
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Why are organizations making the investment? Well if you think about the sheer number of consumers flocking to social media…it’s staggering of how quickly the number has grown. In fact, if you look at the number of Facebook users (about 750 million), if Facebook were a country, it would be the world’s 3rd largest country behind China and India (and twice the size of the US). In the time you’ve been here, there have been 10’s of millions of wall posts on Facebook.
4 C’s of Community DevelopmentContent: Share content about the market, best practices and success stories daily. Curate content and create original content.Canvas: Search for conversations that are relevant; engage those new contacts directly (share info, insight, ask questions, solve problems…become the expert voice)Connect: Connect with those who are directly addressing the company; respond appropriately