1. MELODY BRIGHTWELL 53 Fairway Road, Apt 1A, Newark, De. 19711
melbaby7@aol.com • Cell phone 484-832-6754
Experience
Bank of America, Newark, De. 19711 Jan 4, 2010 to present
Global Commercial Credit Card Customer Service Specialist II
 Take calls from Global Commercial credit card customers.
 Assist customers with payment issues, take phone payments, and resolve
account errors, issue credit memos, manage credit lines.
 Assist the Department Head by performing specially assigned tasks.
 Trained other employees in an On the Job Training Program in Tampa,
Florida.
 Assist other call center employees with training and on the spot call issues.
 Performed as an Asset TeamMember for 1 year, bringing my team’s
employee concerns and suggestions to the attention of the Asset Team.
Follow through to completion.
World Imports Ltd., Philadelphia, Pa. 19116 Nov. 2008 to April 2009
Assistant Credit Department Manager
 Performed collection duties while ensuring the company's
policy on courtesy and service was maintained by all in the department.
 Reviewed weekly and monthly aging to
determine appropriate action to collect past due accounts.
 Handled incoming and outgoing customer calls.
 Reviewed credit applications and determined credit
worthiness and credit limits by using FMCA
credit reporting agency and set up accounts in computer system.
 Performed assigned duties and covered other positions on a relief basis.
 Recognized for reducing bad debt accounts, lowering dso
of my accounts by exceeding the monthly
collection goals 3 months in a row by over $100,000 each month.
 Researched past due invoices and partially paid invoices.• Supervised 2
Collectors and the Accounts Receivable Clerk.
 Maintained the timely and accurate
deposit of cash deposits from the customer service pick up window.
 Assisted the Department Head by performing specially assigned tasks and
reports.

2. Sysco Foods of Philadelphia, Philadelphia, Pa. 19148 Aug. 2007 to Sept. 2008
Collector / Credit Manager
 Performed collection duties while ensuring the company's
policy on courtesy and service was maintained by all in the department.
 Completed credit background checks
utilizing Dun & Bradstreet, Experian, and CSC services.
 Performed administrative duties relative to the
collection of returned checks, posted
charges to accounts, and maintained accurate records.
 Performed audits of marketing associate's bank deposits.
 Reviewed weekly and monthly aging to
determine appropriate action to collect past due accounts.
 Handled incoming and outgoing customer calls and made
payment arrangements for current, past due and collection accounts.
 Reviewed credit applications and determined credit worthiness and credit
limits.
 Performed assigned duties and covered other positions on a relief basis.
 Managed 3 District Managers and a sales
staff of 25 in their collection duties of over 300 accounts.
 Recognized for reducing bad debt accounts,
lowering dso and increasing the percent current of my accounts.
 Developed contest among 16 sales districts with the goal
of increasing the amount of current accounts.
 Two of my three districts were the first and second place
winners. They had the highest increases of current accounts in the company.
 Managed credit and collection operations of all Trump Casino accounts in
Atlantic City, NJ., PJ Whelihan's Restaurant Chain and several
other large hotel and restaurant chains.
 Researched past due invoices and partially paid invoices.
 Experienced in AS 400 Accounting Software, Outlook, Word and Excel.
Honor Foods, Inc. , Philadelphia, Pa. 1997 to 2007
Credit & Collections Assistant Manager/Accounts Receivable
 Performed administrative duties relative to the collection of returned checks,
posted charges to accounts, and maintained accurate records.
 Reviewed weekly and monthly aging to determine appropriate actions to
collect past due accounts.
 Performed credit background checks utilizing Dun & Bradstreet, Experian, and
Seafax Credit services.
 Ensured timely deposit of company receipts into the proper bank accounts.

3.  Developed comprehensive returned merchandise authorization (RMA)
procedures to minimize company losses in returned and obsolete inventory.
 Performed administrative duties relative to the collection of returned checks,
posted charges to accounts, and maintained accurate records.
 Performed assigned duties and covered other positions on a relief basis.
 Handled incoming and outgoing customer calls, and made payment
arrangements for current, past due, and collection accounts.
 Managed petty cash for credit department and drivers.
 Performed accounts receivable duties; assembled checks and cash for bank
deposits; posted received amounts to correct customer accounts; researched
and resolved short paid invoices.
Harvin Foods, Inc. , Wilmington, De. 1989 to 1997
Assistant Controller/ Office Manager
 Posted accounts receivable checks and accounts payable invoices, processed
accounts payable checks, balanced checking accounts, and assisted controller.
 Printed daily pick tickets, routed trucks and printed invoices.
 Checked in drivers, managed driver's money and received cash from
customers.
 Ensured customer service area was managed in an efficient and effective
manner.
 Responsible for ordering driver and warehouse employee uniforms, ordered
office supplies.
 Managed the Medical Insurance program for all eligible employees.
 Organized, prepared and participated in physical count and reconciled monthly
inventory.
 Negotiated reductions in insurance rates, utility costs and other expenses
through sound purchasing decisions and implementing loss prevention and
reduction measures.
 Successfully completed the installation and implementation of new accounting
system, Food Pro, from Integrated Management Co.
 Experienced in Solomon Software Accounting package (8 years).

4. Education
Suitland High School, Suitland, Maryland
H.S., Collegiate
Penn State Delco, Media, Pa.
GPA: 4.0. Took one class - Accounting 101 to
increase my knowledge of accounting procedures.
Courses and Seminars
Professional Women's Conference, Padgett & Thompson, Philadelphia, Pa.,
The Two Day Collection Workshop, Padgett Thompson,
Wilmington, De. 12 hours of intensive training in collections.
Exceptional Customer Service Seminar, Padgett Thompson, Wilmington, De.
Performed as an On the Job Training Coach for a training class held in Tampa Florida for Bank of
America.