Resume for Melissa Hathaway

1. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
Accomplished professional with extensive experience managing development programs/projects and consulting in matrix environments.
Specialized skills in curriculum development, behavior assessment and measurement, reporting analysis, preparation and presentation,
marketing and graphics. Highly organized professional with demonstrated ability to lead, motivate and manage multiple projects and
cross-functional teams in challenging and fast-paced environments. Responsible self-starter with effective oral and written
communication skills and ability to interact with all levels of the organization.
TECHNICAL SKILLS QUALIFICATIONS EDUCATION & CERTIFICATES
Design/Development:Design/Development:Design/Development:Design/Development: Articulate 360,
Articulate Storyline 1 & 2, Adobe Captivate 8
& 9, Brainshark, Camtasia Studio 7,
Articulate Presenter, SnagIt
LMS:LMS:LMS:LMS: Brainshark, Saba, OutStart
Productivity:Productivity:Productivity:Productivity: MS Outlook, Word, PowerPoint,
Excel, Access, Project, Visio
CoCoCoCollaboration:llaboration:llaboration:llaboration: Adobe Connect, Level3,
WebEx, SharePoint
Misc.:Misc.:Misc.:Misc.: Salesforce.com, Opinio, Metrics That
Matter, SurveyMonkey
Curriculum Development & Training
Program/Project Management
Results Oriented & Resourcefulness
Innovation & Creativity
Organization & Planning
Performance Consulting
Reporting & Analysis
Business Development & Strategy
Marketing & Graphics
Education:Education:Education:Education: Academic coursework at Cisco
College (Clyde & Cisco, TX campuses) and
Executive Secretary Degree (Business
Administration) at Central Texas Commercial
College (Brownwood, TX)
CertificatCertificatCertificatCertificateseseses:::: ROI Certificate, Jack J. Phillips,
The ROI Institute
GIFTed Trainer; GIFTed Developer, Customer
Focus; Fast Start Project Management
Acclivus Sales Curriculum; AchieveGlobal
Sales Curriculum; Axiom Sales Curriculum
EMPLOYMENT
ContractingContractingContractingContracting: Instructional Designer: Instructional Designer: Instructional Designer: Instructional Designer, Coppell, TX & Irving, TX 00003333/1/1/1/16666 –––– 12/1612/1612/1612/16
• 03/16 - 04/16 – KellyMitchell: Designed templates and e-learning for mortgage client.
• 09/16 - 12/16 – Robinson/Diamond: Designed system integration job aids for jeweler client.
CVS HealthCVS HealthCVS HealthCVS Health, Irving, TX 09/1409/1409/1409/14 –––– 03/1603/1603/1603/16
Advisor, Sales & Marketing OperationsAdvisor, Sales & Marketing OperationsAdvisor, Sales & Marketing OperationsAdvisor, Sales & Marketing Operations (Instructional Design)(Instructional Design)(Instructional Design)(Instructional Design)
Served as New Hire Innovation Lead for Account Management Education and Training Lead for Irving location. Collaborated with team to design,
develop and facilitate best-in-class training. Shared best practices cross-functionally across organization. Performance highlights include:
• Achieved highest week one on-boarding knowledge transfer score average (99%) and highest final exam score average (98%) across new hire
training locations. Created Self-Study Guide Program for off-cycle new hires to follow.
• Streamlined e-card/e-flyer template format, enabling team to decrease development time by 50%. Created templates, structure and guidelines
around curriculum development and communication.
• Implemented innovation and enhancements for new hire training: Chunking content in a push/pull format for Account Managers; using
Brainshark, Camtasia, Storyline 2 and Captivate 8 to increase interactivity and engagement for online training and simulations; providing peer
and manager reinforcement tools; and leveraging LMS and Knowledge Management System accordingly as one-stop-shops for online learning
and digital resources, as appropriate.
Samsung Telecommunications AmericaSamsung Telecommunications AmericaSamsung Telecommunications AmericaSamsung Telecommunications America,,,, Richardson, TX 05/1205/1205/1205/12 –––– 05/1405/1405/1405/14
Manager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail Training
Managed contractors, vendors and a team of talented instructional designers who created device and sales training for B2BE, Channel Sales, Retail
and consumers. Management style included encouraging teamwork, rewarding accomplishment, thinking outside the box, and positive, can-do
attitudes. Leveraged strong project management and relationship management skills, as well as effective and clear communication in order to
achieve goals for sales and retail audience of over 55K. Constantly increased technical acumen and evaluated/augmented design/development
principles to create more effective training. Performance highlights include:
• Created the infrastructure, processes and guidelines to bring instructional design team in-house, cutting cycle times in half. Saved the
organization over $1.9M per year in outsourcing costs, and an additional $65,000 a year by creating an internal and secure SCORM review site.
• Led the other Samsung Mobile subsidiaries in training approach, quality and results (training adopted by HQ Korea and leveraged by subsidiaries
in other countries). Optimized training for mobile/tablets. Consistently achieved 4.5 out of 5.0 in training evaluation ratings each quarter.
SUMMARY
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2. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
EMPLOYMENT (Continued)
Contracting:Contracting:Contracting:Contracting: RPM Corporation,RPM Corporation,RPM Corporation,RPM Corporation, Dallas, TX 05/1105/1105/1105/11 –––– 05/1205/1205/1205/12
RPM Corporation was a performance improvement company dedicated to developing and enhancing the behavior and performance of today’s sales
and service professionals through strategic consulting, marketing, behavior assessment and measurement, curriculum development and training, and
performance metrics and analytics. Clients included Ampex Brands, TDMS, Inc., Brown and Company and Better Business Processes, LLP.
Verizon WirelessVerizon WirelessVerizon WirelessVerizon Wireless,,,, Lewisville, TX 10/0510/0510/0510/05 –––– 00005/115/115/115/11
Lead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government Training
Developed, created, managed and maintained business enterprise and government sales training from conception to implementation. Charged with
learning analytics and team reporting (completions, scorecards, vendors, etc.). Conducted Levels 1–4 Evaluation, creating skill gap analyses,
assessment and measurement web-based surveys, analyzing data and content, conducting performance comparisons, and presenting case studies
and reports to leadership and teams. Developed team member performance/capabilities: conduct new hire team interviews; deliver training/coaching
sessions; assist with on-boarding new employees. Performance highlights include:
• Decreased develop cycle time and streamlined approach, completing an average of 78% of projects early. Saved organization over $1M over a
six-year period by personally developing 45 training courses in-house vs. using a vendor; and over $80,000 by personally developing & leading
trainer certifications in-house.
• Achieved an average 95% out of 100% participant course satisfaction rating for courses developed. Surveyed over 55 courses to date (over
56,000 respondents); raised overall participant response rates by 43%.
• Received nine awards (six for projects; two for teamwork; and one for most valuable player) and multiple commendations during length of
employment.
AcclivusAcclivusAcclivusAcclivus CorporationCorporationCorporationCorporation, Dallas, TX, Dallas, TX, Dallas, TX, Dallas, TX 05/0205/0205/0205/02 –––– 10/0510/0510/0510/05
Manager, AIM ServicesManager, AIM ServicesManager, AIM ServicesManager, AIM Services
Developed and ran the AIM Services division, a revenue-generating division within the Consulting Services group. This entailed running three
separate practices (Assessment services, Implementation management and Measurement services), including supervising employee and performing
sales team interviews; establishing processes, streamlining materials, managing projects; and marketing and selling services directly to customers,
as well as in partnership with the sales team. Special focus on learning analytics and reporting, dashboards, scorecards, skill gap assessments, etc.
Performance highlights include:
• Increased division productivity by 81%; received results award. Built, launched and managed new services practice over the span of two
months.
• Conducted Levels 1-5 evaluation for customers. Raised overall participant response rates by 14%, averaging 87% or higher participant
response rates.
What People Say…
Leadership & Management Style
What People Say…
Project Management Skills
What People Say…
Tactical & Strategic Focus
“I miss working with Melissa, as I loved her
out of the box thinking, as well as her caring
leadership style that you really don't see
anymore. Working with her and her team on
a couple of projects was a great experience,
as I was able to bring a couple of ideas for
her to run with and she was always
completely knock it out of the park with the
final results. She also always found time in
her busy schedule to make everyone feel
important.” – Martin Pak, Samsung Mobile
“Melissa is a true pleasure to work with due to
her level of dedication and professionalism.
She has always managed her projects with a
great eye for detail and a sense of urgency that
exceeds stakeholder and co-worker expectations.”
– Tim Dance, Verizon Wireless
“Melissa is an exceptional instructional designer
& consultant. I could count on her to deliver a
thorough, well planned and high quality training.”
– Karen Angellatta, Verizon Wireless
“Melissa is a motivated, passionate,
innovative and thorough professional. She
approaches her work strategically while also
managing the tactical elements, frequently
exceeding targets and milestones. Melissa
evolves with every project, striving to
outperform her personal best. She starts
with the end in mind and because of that,
she is always a step ahead of any project
risks or threats.”
– Michelle Campanella, Axiom SFD
Development Program Graphic Design Leadership Adult Learning Principles Manager Marketing Measurement Instructional Design Curriculum Project Management Reporting Sales Training
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