1. Melinda Haensel
46635 263rd Street, Sioux Falls SD 57107
Cell: (605) 366-2463
Summary-------------------------------------------------------------------------
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To obtain a position within an organization where I can maximize my management skills, utilize
my organizational skills, use my experience in customer service and use my experience in
t r a i n i n g t o i n c r e a s e t h e s t a n d a r d w i t h i n t h a t o r g a n i z a t i o n .
Highlights-------------------------------------------------------------------------
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• Outstanding communication skills
• Exceptional Leader
• Conflict resolution skills
• Team-orientated
• Recruiting and interviewing
• Retail inventory management
• Reliable
• MS Office proficient
• Store operations
• Flexible schedule
Experience------------------------------------------------------------------------
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Marketing Coordinator, May 2016 - present
Hy-Vee Food Stores – Sioux Falls SD
• Deliver excellent customer service by greeting and assisting each customer.
• Works closely with store director to formulate and build store brand through newspaper
advertising, radio advertising and brand aware.
• Accepts all donation requests, evaluates and fulfills all community service projects for
Hy-Vee Stores in Sioux Falls Market
• Assess success of each marketing campaign executed on local level. Makes adjustments
bases on results
• Negotiates contracts for sports marketing in Sioux Falls Area
• Negotiates contracts for annual marketing contracts to maximize spend while staying
within budget.
• Creates a marketing plan for Sioux Falls Hy-Vee Stores on a yearly and quarterly basis
• Works with vendors to create deals and offers to stores for promotions
Manager Store Operations/Perishables, Jan. 2010 to May 2016
Hy-Vee Food Stores – Sioux Falls SD
• Deliver excellent customer service by greeting and assisting each customer.
• Works closely with store director to formulate and build store brand.
• Trains staff to deliver outstanding customer service.
• Addresses customer inquiries and resolves complaints.

2. • Assists in recruiting and training new staff.
• Reorganized/Merchandises the sales floor to meet company demands.
• Determined staff promotions and demotions, and terminations of employees when
necessary.
• Completed a series of training sessions to advance from assistant manager to store
director.
• Completed weekly schedules according to payroll requirements.
• Trained all new managers on store procedures and policies.
Human Resource Manager, Jan. 2007 – Jan. 2010
Hy-Vee Food Stores – Sioux Falls, SD
• Trained staff to deliver outstanding customer service.
• Trained all new employees on store procedures and policies.
• Addressed and corrected sales staff on communication issues in a tactful and effective
manner.
• Recruited and interviewed applicants.
• Answered employee questions and resolved any issues.
• Advised managers on organizational policy matters and recommended needed changes.
• Conducted new employee orientation.
• Directed personnel, training and labor relations activities.
• Identified staff vacancies and recruited, interviewed and selected applicants.
• Served as a link between management and employees by handling questions, interpreting
and administering contracts and helping resolve work-related problems.
Assistant Manager, May 2002 – Jan. 2007
Hy-Vee Food Stores – Sioux Falls, SD
• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Directed and supervised employees, inventory taking and reconciling cash receipts.
• Trained staff to deliver outstanding customer service.
Education-------------------------------------------------------------------------
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• Bachelor of Science – Business Management/Human Resource Management - 2002
• Colorado Technical University – Sioux Falls, SD
• 3.8 GPA
• Minor in Marketing
• Member of Pi Beta Delta Business Club
High School Diploma – General – 1999
Washington High School – Sioux Falls, SD
• 3.7 GPA
• National Honor Society