MELIÁ PRO – for your customers and for you. Making bookings and earning commissions is now easier than ever. All you need to do is update your agency’s details.

1. WELCOME
TO YOUR PORTAL
MELIÁ PRO – for your customers and for you.
Making bookings and earning commissions is now easier than ever.
All you need to do is update your agency’s details.

2. MELIÀPRO is an exclusive tool with access to important information about Meliá
Hotels International, which help you grow your business with us.
The new MeliaPRO provides tools and solutions,
making working with us be easier, faster and
with better returns.
Meliá Hotels International acknowledge the
importance of our associate travel agents, and
we work for ensuring that they have access to
all tools and software in order to maximize
their incomes, and by doing so, reaching
common sinergies and benefits.
NEW MELIÁ PRO BENEFITS

3. Payments through HotelPaycom for those bookings done
based on direct payment.
We provide a global solution attending all the needs required
by travel agencies.
Receiving all commission payments from Meliá Hotels
International is much easier thanks to HotelPaycom.
Consolidated commission payments twice a month.
Payments through bank transfer based on Euros or US
Dollars.
Highly detailed data for each payment: Client, Hotel, Check-In
date, Check-Out date, etc.
A new website for Travel Agencies, among many different new features,
offers possibilities like booking at net values, automatically discounting
the comission over the price.All those bookings will be pre-paid through
the payment platform offered by melia.com

4. DISCOVER THE MELIÁ TRAINING THAT
WILL TAKE YOU FURTHER
WINS
MELIA PRO TRAINING, the innovative and fun certification system MELIA PRO REWARDS with which you
get to know Meliá and our brands in depth, win prizes and much more.
WELCOME TO A NEW WAY TO WIN
• Level up, acquires the status of EXPERT AND WIN 1000 points MELIA PRO
REWARDS to complete the first phase.
• Complete the second phase you will achieve having Level GOLD, Achieving a 10%
more points for your reservations.
• exclusive gift packages Advantages points. Do not wait more. Start your training now!
NOW YOU CAN GET FURTHER, www.meliapro.com VISIT AND REGISTER!

5. FUNCTIONS THAT MAKE EASY YOUR WORK:
Add a shortcut the desk and quickly access your account.
Quick access to downtown Service agent.
• We have selected an FAQ, to answer your questions quickly.
• If you have not resolved your questions to the FAQ, send your online enquiry and
select to resolve more efficiently and effectively.
• You can track and view the status of your queries.

6. RESERVATIONS FOR YOUR CUSTOMERS
• Search by destination or by hotel.
• Predictive search engine (enter the first few letters of the name of the hotel and the
system will return the options available).
• Access to promotional campaigns in real time.
• Make reservations for companies with their negotiated rates
• Plus:
o Consult your bookings at any time
Through this access, you can view:
CHOOSE WHICH RATE OFFER YOUR CLIENT
Through this access, you can
view:
Reservations with payment
by agency
Reservations direct
customer card payment
Cancel
And modify reservations

7. Through meliapro.com and Call Center, you can offer your customers the advantages
of MELIÁ REWARDS loyalty program, offering added value and gain a competitive
advantage.
POINTS + EUROS RESERVATIONS FOR MELIA REWARDS CLIENTS
In the event that the customer wants to manage its reservation POINTS + EUR, you can
do it through the CALL CENTER exclusive to travel agencies via phone: 902 144 444
The travel agency will receive a reservation confirmation, indicating the
commission on the amount paid in euros and points applied (payment does not
generate commission points).
After selecting the hotel, the room, dates and rates go to book
If the customer already has the MELIÁ REWARDS card, indicate your card number
and the first name
If your client is not registered, the
agent can register directly

8. HOW TO REGISTER YOUR AGENCY IN MELIA PRO?
The Meliá Pro registration must be made directly on the site dedicated to agent by the director of the
agency.
If you have any difficulty in some cases, you can go to the department database,
support.meliapro@melia.com
A unique MELIÁ PRO account for your travel agency
ONCE REGISTERED THE AGENCY
Only managing director can register the agency and provides access to other agents.
VIEW OR EDIT PROFILE AGENCY
Tell us which agents make reservations with us.
New!The director gets together with the user name and password another mail to refer it to the
agents and linked to the MELIÁ PRO office account.

9. CHOOSE THE PAYMENT METHOD
Payment by credit card agency - Special rate Melia PRO
This payment option available at this time for the hotels of payment gateway. The agency pays
directly on the web, discounting the corresponding margin. When the fee is prepaid, payment has
to be made at the time of booking.
In the case of a flexible rate, it has up to 24 hours before the day of arrival the customer for
payment, of not doing so, it is automatically canceled.
IMPORTANT, if you make a reservation with MELIA SPECIAL RATE PRO mode, payment
must be made in this way, although the agency made the prepayment via transfer to the hotel,
the gate system, not having received payment.
The other hotels that do not have payment gateway, can be booked through the Call Center and
charge the travel agency by bank transfer when they have no credit facilities.
Payment by credit card customer
All hotels offer this payment option meliapro.com for travel agents, it is the direct payment option.
In this case, the fee is paid once it has been checked out via Hotelpaycom or bank check.

10. AND ALSO…