1. Curriculum Vitae
MEITY ANDINA
Jln. Camar XI Blok BC 03, sektor 3 Bintaro Jaya, Jakarta
meityandina@gmail.com
0812 8007 8099
Jakarta, 28 May 1979
Professional
Records
Jakarta Client Service
Client Service
Royal Bank of Scotland
June 2013 - Now
Duties and Responsibilities:
Provide services to Corporate Client in regards to their daily inquiries.
Manage client complaint to be resolved within the expected TAT and notify the related
stakeholder for better improvements.
Assist investigation team referring to .
Conduct face to face meeting with corporate client to identify client needs and made
review report to be presented to local stakeholder and regional team.
Analyse company legal documents of new client before they associate with the bank.
Obtain client service monthly report to regional team.
Involve to APAC project in assisting global client to be shifted to BNP Paribas referring
to the RBS wind down.
Assist Data Management Operation team (DMO) in order to achieve the capital
resolutions implementation.
Responsible on Client Service s records management project.
Collaborate with internal stakeholders in regards of service/process improvement and
drive improvement projects.
Corporate Client Service
Assistance
Client Service Group
Standard Chartered Bank
Sept 2009-June 2013
Duties and Responsibilities:
Service Corporate Client about their complaint and transactional inquiry including cash
and or trade.
Assist investigation team for client transactional inquiry.
Provide client needs such as statement, payment advice or other enquiry related to
Obtain daily and weekly report activity to the line Manager.
Identify for service/process improvement and drive improvement projects within CSG.
Work with other party such as internal dept, vendor and/or other organizations to
accomplish some internal project.
Country CRM champion for Client Service Group.
Assist Premier Service project implementation specialty for CRM system.
Service Quality
Client Service Group
Standard Chartered Bank
April 2008-Sept 2009
Duties and Responsibilities:
Prepare and analyze MIS/feedback and metrics on all key service standards.
Closely update the daily MIS.
Assist to manage the reporting of CSG KPIs, metrics and call data.
Analyze call statistics and identify root causes.
Summarize weekly report meeting to be reported to the line Manager.
.
Identify complaints / feedback and highlight to the relevant parties for improvements.
Obtain regular complaint resolution feedback and satisfaction VoC from clients.
Monthly report for call summary and other substantial report.

2. Corporate Client
Service
Client Service Group
Standard Chartered Bank Nov 2006- Feb 2008
Duties and Responsibilities:
Service Corporate Client about their complaint and transactional inquiry including cash
and or trade.
Provide client needs such as statement, payment advice or other enquiry related to
.
After call summary or day to day report.
Business Financial
Consultant
Small/Medium Enterprise
Standard Chartered Bank
March
Duties and Responsibilities:
Establish new corporate
Collect and maintain client and prospects database
Facilitate and bridge communication between new prospects and Standard Charted Bank
Brief new prospects on banking facilities provided by Standard Charted Bank for
corporate accounts
Corporate Marketing
Officer
Corporate Banking Division, HSBC -
Duties and Responsibilities:
Establish new corporate
Collect and maintain client and prospects database
Facilitate and bridge communication between new prospects and HSBC
Brief new prospects on banking facilities provided by HSBC for corporate accounts
Intern Officer Metro TV, Indonesia 2003
Duties and Responsibilities:
Assist other various broadcast programmes within Metro TV Station
Mon
Key Skills Excellent Interpersonal Skills
Good computer skills
Good marketing skills
Good oral and written Bahasa Indonesia (Mother Language)
Good English written and oral communication skills
Fair in Japanese Language skills
Educational
Background
Master Degree
SBM ITB Jakarta
Master of Business Administration (MBA) Candidates
Bachelor Degree
University of Padjadjaran
Communication Faculty Extension Program
Diploma III
University of Padjadjaran
Diploma III, Major in Japanese Literature
Trainings BSMR Level 1
Communication Seminar presented by UNPAD
English training
Other Activities Travelling enthusiast
SCB cycling club participant at Senayan held by Fatigon, 2010
Mangrove Plantations at Pramuka Island, 2010
2.5k run participant at British International School, 2010
World Water Day at Cliliwung River Tree Plantations, 2010