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Online Accountant
®
™
This is the action plan
you’ve been looking for.
Confidently move your firm into the future. We’re here to help.
Note: This is the inside of the cover page so should be kept blank
There’s a whole lot to be excited about right now. Greater productivity, deeper client relationships and sustainable growth
leading to greater profitability—these rewards are waiting for you as you begin your transformation. We’re here to help!
Move to the cloud
Save time and boost productivity
by taking advantage of simple,
powerful online solutions.
Become a trusted advisor
Attract new business and build
loyal client relationships with an
updated billing model.
Get connected
Distinguish yourself from
the competition through low-cost,
high-yield digital marketing tools.
Use this guide to navigate the three key elements of becoming a Firm of the Future:
Congratulations on choosing
to become a Firm of the Future™
.
THOMAS GABBERT
mAccounting LLC
Top 20 Finalist,
2015 Intuit®
Firm of
the Future Contest
Indianapolis, IN
1
Move to the cloud
Sign up for QuickBooks Online Accountant......................................................1
Get certified in QuickBooks Online.......................................................................2
Move your own firm to QuickBooks Online Accountant ..............................3
Create a “firm realm”.................................................................................................4
Identify the right clients for QuickBooks Online.............................................5
SUMMARY WORKSHEET: Planning your move to the cloud.......... 6
Become a trusted advisor
Take advantage of resources ................................................................................7
Expand your suite of services.................................................................................8
Transition to value pricing .......................................................................................8
Define your niche........................................................................................................12
Expand your client list...............................................................................................12
SUMMARY WORKSHEET: Becoming a trusted advisor.................... 13
Get connected
Build and optimize your online presence...........................................................14
Use social media to drive growth.........................................................................15
Get listed in the Find-a-ProAdvisor online directory......................................16
SUMMARY WORKSHEET: Getting connected..................................... 17
APPENDIX A: Your complete Firm of the Future action plan............. 19
APPENDIX B: Take your firm to the future............................................... 20
“Accountants have
a reputation as slow
to change. But at our
firm, we’re not that way.
We’re quick to embrace
technology and do things
differently. As a result,
our firm has seen some
pretty dramatic growth in
the last few years.”
“ In this section, we’ll help you move from desktop accounting to the highly efficient
QuickBooks®
Online Accountant—and we’ll direct you to the tools you need to help your
clients make the same transition. The result? Improved productivity, collaborative client
relationships and sustainable growth for you and the clients who rely on you.
Sign up for QuickBooks Online Accountant
Embrace efficiency-boosting, task-conquering tools built exclusively for busy accountants.
Move to the cloud
GOOD TO KNOW:
With QuickBooks Online Accountant, you’ll gain:
Greater visual scope. Manage all clients’ books from a single dashboard.
Higher productivity. Instantly see which tasks need your attention.
More efficiency. Free your time by eliminating manual data entry.
Smarter workflows. Export tax-ready data with one click.
HERE’S HOW:
To sign up for free, visit
intuitaccountants.com/signup.
CINDY SCHROEDER
Bright Bookkeeping
Glen Ellyn, IL
32
Get certified in QuickBooks Online
Proficiency in QuickBooks Online will demonstrate to clients that you’re the online expert they’re looking for.
1. Log in to QuickBooks Online Accountant
and click on the ProAdvisor tab.
2. Brush up on your expertise (and earn CPE
credits!) with optional training modules.
3. Click “Take exam.” Most people finish the
exam in about two to three hours, and
you get four attempts.
For tips to help you succeed, visit
intuitaccountants.com/certtips.
Consider registering for an in-person
training event or a free weekly live webinar.
For details and schedules, visit
intuitaccountants.com/freewebinars.
UPCOMING TRAINING EVENTS IN MY AREA:
HERE’S HOW:
GOOD TO KNOW:
Gain the support and exposure you need to grow your firm.
Once certified, you’ll unlock access to dedicated support from
a team of QuickBooks experts and a free listing on the popular
Find-a-ProAdvisor online directory.
GOOD TO KNOW:
Earn free CPE. Take advantage of online training opportunities
to prepare for your certification exam. Consider making it an
all-staff event at your firm!
1 1 1
Move your own firm to
QuickBooks Online Accountant
Position yourself to make a confident recommendation to your clients
by experiencing the benefits of moving online first-hand.
HERE’S HOW:
Log in to QuickBooks Online Accountant and follow these steps.
Click “Your Books”
in the left menu.
Edit your info in
“Company Settings.”
Start using
QuickBooks Online.
Select “Personalize
QuickBooks.”
Import data from
your existing books.
3
1
2
1
4 51
When Cindy moved online,
she discovered automatic bank
feeds—and major time savings.
“I don’t have
to go to all
of the bank
websites anymore.
[Working online
means that] all
that information is
automatically pulled in.
I just go to one website
and everything’s there.
It saves tons of time.”
“
54
Create a “firm realm”
A firm realm is a group of client accounts consolidated
under a layer of security. When you set up a firm realm,
you can protect sensitive data by assigning which staff
members have access, and when.
HERE’S HOW:
1.	 Identify your firm realm’s Master Administrator.
2.	 Create a unique email address for your realm, accessible only
to the Master Administrator.
Example: accounting@yourdomain.com
3.	 Create a new QuickBooks Online Accountant account using the
realm email address.
4.	 For support in consolidating client lists into a single realm,
call our customer care team at (888) 333-3451.
5.	 Set up wholesale pricing payment information, if needed.
GOOD TO KNOW:
Firm realms can quickly grow to hundreds of clients. You can manage this by creating multiple realms segmented by client
industry, location, service type—whatever makes sense to your firm.
Appointment-Based Businesses
These clients prioritize service
above all else. Working online helps
them automate accounting tasks,
freeing their time to stay focused
on customers.
Retail and eCommerce Businesses
Inventory, inventory, inventory!
These clients need real-time insight
into stock levels and purchase orders.
That’s where working online can help.
Professional and Field Services Businesses
These clients benefit from on-the-go
visibility into their cash flow, helping
them stay profitable from job to job.
Working online does that for them.
MAKE A LIST OF YOUR APPOINTMENT-BASED CLIENTS: MAKE A LIST OF YOUR RETAIL AND eCOMMERCE CLIENTS: MAKE A LIST OF YOUR PROFESSIONAL AND
FIELD SERVICES CLIENTS:
Identify the right clients
for QuickBooks Online
Different clients have different needs. Find out
which ones are best suited for working online,
starting with these three guides available for
download at intuitaccountants.com/guide:
QuickBooks Online also has high-efficiency features that
are perfect for non-profit organizations!
GOOD TO KNOW:
Choose from over 300 apps to enhance the power of QuickBooks
Online and meet the needs of clients in different lines of business. Visit
intuitaccountants.com/apps to start exploring.
76
SUMMARY WORKSHEET
Planning your move to the cloud
Use the contact details on page 19 to reach your Intuit account manager, who can help you plan your transition
over the coming months.
Section 1:
Which goals have you already completed? Check all that apply.
Sign up for QuickBooks Online Accountant
Get certified in QuickBooks Online
Earn CPE through free certification training
Complete the QuickBooks Online certification exam
Move your own firm to QuickBooks Online Accountant
Create a “firm realm”
Identify the right clients for QuickBooks Online
Download the free guides that apply to your clients
Explore apps designed to meet your clients’ specific needs
Section 2:
Which goals would you like to reach next—and when?
IMMEDIATELY:
IN THREE MONTHS:
IN SIX MONTHS:
More and more small businesses are turning to their accountants for strategic guidance and
expertise—and now that you’re on the cloud, you have the time and the tools to become their
trusted advisor. In this section, we’ll show you how to achieve and maintain that status, ensuring
that client-accountant relationships can grow closer and more transparent than ever before.
Become a trusted advisor
Take advantage of resources
Accelerate your Firm of the Future journey with additional tools, tips and tricks.
HERE’S HOW:
1. Visit firmofthefuture.com to learn from thought leaders and other accountants who have transformed their practices.
2. Contact your Intuit account manager for one-on-one support.
GOOD TO KNOW:
Our three-part PDF series, The Accountant’s Guide to Moving Online, is available as a free download.
Visit intuitaccountants.com/guide for your copy.
INGRID EDSTROM
CEO, Polymath Bookkeeping Allies
Top 20 Finalist, 2015 Intuit Firm of the Future Contest
Ashland, OR
“We partner with our clients
to help them achieve their
overall goals. A fixed-price
agreement is part of that relationship…
It also encourages them to be more
involved in what we do, leading to
more impactful collaboration.”“
98
Expand your suite of services
Working online will help you free more hours each week—hours that you can reinvest in your firm by offering
diversified value-added services.
You’ll gain new sources of revenue, and your clients will gain the strategic support they need to meet their goals.
Here are three examples of in-demand services to consider:
Transition to value pricing
By prioritizing your expertise over the hours you spend, value pricing
(sometimes called “fixed fee” or “flat rate” pricing) helps you establish
predictable revenue while providing optimized client support.
GOOD TO KNOW:
Clients benefit from value pricing too.
They gain transparency into their month-to-month costs, which helps them budget and
encourages them to ask questions or make requests without worrying about added cost.
Strategic advisory services
Help your clients with risk management,
succession planning and more.
Profitability consulting
Provide clients with next-level insights and
guidance to help their businesses grow.
Virtual financial services
Become your clients’ trusted source for
strategic financial perspectives.
Basic Hands-On Hassle-Free
Dedicated account manager
Cloud accounting software subscription
Transition or conversion
Bank integration
Accounting and financial reporting
Accounts receivable and payable reporting
Support Email Phone and email Priority phone and email
Monthly transactions (up to) 50 200 Unlimited
Reconciliation Quarterly Monthly Weekly
CPA business strategy session Quarterly Monthly Monthly
Payable service
Workflow-enhancing apps
What does value pricing look like?
Doing away with the old time-based billing model will give you the flexibility to assemble custom packages that fit your firm’s service offering and
clientele. Here’s an example:
ANDREW McPHUN
Accountant at Susan Carter CPA, P.A.
Certified QuickBooks ProAdvisor®
Orange Park, FL
“Wholesale pricing
is a no-brainer.
It provides all
the benefits of
QuickBooks Online,
and it’s a lot cheaper.”“
Transition to value pricing with practical advice from an expert
Ron Baker is a world-renowned author and value pricing specialist.
Through our series of on-demand videos, he can help you develop the
skills you need to lead your own firm’s transition.
Visit intuitaccountants.com/value to take advantage of this four-part
video series:
Part 1: The firm of the future: From professional service firm to
professional knowledge firm
Part 2: Having the value conversation
Part 3: Pricing the customer, not the services / Developing and
pricing options
Part 4: Fixed price agreements, pricing objections, project
management, change requests, change orders and pricing
after action reviews
1110
Pro Tip: Take advantage of wholesale pricing
Wholesale pricing is the #1 way to adopt a value-based billing model while unlocking the best
savings possible on QuickBooks Online. With wholesale pricing, you’ll have what you need to:
Save 30% 50% for life1
You pay half the MSRP on QuickBooks Online
for the life of your clients’ subscriptions—
simple as that.
HERE’S HOW:
How to add new clients to wholesale pricing:
1. Log in and click “Add client.”
2. Fill in client contact information.
3. Select product and choose the wholesale pricing option.
Maintain control
Add and remove clients at any time and
see exactly who’s enrolled via one
consolidated monthly bill.
How to add existing clients to wholesale pricing:
1. Log in.
2. Click the Settings gear icon and select “Your Account,”
then click “Move clients to wholesale.”
3. Select clients and click “Move clients.”
1. QuickBooks Online 50% savings offer: Discount offer is valid for a limited time only. You can give your clients 50% off the then-current MSRP pricing of QuickBooks Online (includes Essentials and Plus) for the life
of their subscription when you sign up for wholesale pricing within your QuickBooks Online Accountant account. The MSRP price is subject to change at any time in Intuit’s sole discretion. Terms, conditions, pricing,
features, service and support options are subject to change without notice.
RON BAKER
Author and value pricing specialist
“Firms of the past sell
time. Firms of the future
sell outcomes. That’s
what gives them a more
reliable revenue stream.”
“
1312
SUMMARY WORKSHEET
Becoming a trusted advisor
Use the contact details on page 19 to reach your Intuit account manager, who can help you plan your next steps.
Section 1:
Which goals have you already completed? Check all that apply.
Take advantage of resources
Visit firmofthefuture.com
Download the free Accountant’s Guide to Moving Online
Expand your suite of services
Transition to value pricing
Talk to your Intuit account manager about the transition
Develop your firm’s custom service packages
Take advantage of Ron Baker’s value pricing video series
Add clients to wholesale pricing
Define your niche
Identify past successes and future goals
Draft a 90-day plan
Expand your client list
Section 2:
Which goals would you like to reach next—and when?
IMMEDIATELY:
IN THREE MONTHS:
IN SIX MONTHS:
Define your niche
What is your vision for the future of your practice? How do you want to be known by your clients, and what do you want
your professional life to look like? By developing a focused plan now, you can achieve those goals sooner than you think.
HERE’S HOW:
Expand your client list
Working online means accepting clients from anywhere.
Which means greater control over the type of clients you
accept to help build your niche.
HERE’S HOW:
1.	 Define your ideal client.
•	 What industry or business vertical do you work with best?
•	 Do you prefer clients who need more than one of your services?
•	 Do you prefer clients who are well established, or just starting out?
2.	 Find your ideal client!
Use the techniques you’ll discover in the “Get Connected” section
(see page 14).
1.	 Ask yourself what elements you want in your future.
Examples include:
Quality clients
A specific industry
A clearly defined service offering
Optimized use of cloud-based tools
More time to spend with family
Other
2.	 Examine the history of your practice and identify areas that
inspire you and areas that are distracting you from your goals.
3.	 Based on #1 and #2, begin drafting a 90-day plan that will bring
you closer to the future you want. Every 90 days, stop to assess
how far you’ve come and make adjustments to your plan.
For expert guidance and accountant-exclusive coaching designed to help you accelerate your
journey towards your ideal practice, consider enrolling in Rootworks at rootworks.com.
Learn from the experts.
Find out what your peers are doing!
Every Thursday at 1 p.m. CST, Intuit hosts a live Twitter chat
using #QBOchat. Follow the chat for tips on embracing the
future of marketing at your firm.
1514
Use social media to drive growth
FACEBOOK
Perfect for targeting specific markets
or clients via paid display ads.
TWITTER
Perfect for announcing events,
deadlines and breaking news
to your clients.
LINKEDIN
Perfect for learning from your peers
via groups like Michelle Long’s
“Successful QuickBooks Consultants.”
YOUTUBE
Perfect for connecting with clients
and sharing key information in a
more personal way.
In today’s digital economy, social media has become
an important engine for business growth. Use it to get
your firm noticed and share ideas with your peers.
GOOD TO KNOW:
We have the resources you need to jump-start your social media
growth strategy. Start with the tips, tricks and expert-driven articles
you’ll find at:
firmofthefuture.com/practice
AND
quickbooks.intuit.ca/r/marketing
Find out what your
peers are doing!
In this section, we’ll show you what steps you can take to help qualified prospects find you.
The secret? Digital marketing. Find out how you can engage with existing clients, attract
new ones and grow your practice through free or low-cost platforms like Facebook, LinkedIn,
your own website, and more.
Get connected
Build and optimize your online presence
A robust website will welcome prospects, inform
existing clients and represent your firm in the
best possible light.
HERE’S HOW:
1. Decide who will build or redesign your website.
Use a do-it-yourself web building service like
Squarespace to build it yourself, or contact a
professional who will work with you to:
• Clarify your goals for the website
• Create a design that reflects your firm’s mandate
• Write messaging that will attract the right clients
• Identify hosting solutions
GOOD TO KNOW:
60% of a prospect’s buying decision is made using online
sources such as a company’s website, instead of talking to
the company directly.1
2. Maximize your search engine optimization (SEO).
If qualified prospects can’t find your website, then
you’re not getting a good return on your investment.
That’s where SEO comes in. Consult with an expert
to make sure that you’ve positioned your website for
maximum visibility.
1. Source: http://www.firmofthefuture.com.s3.amazonaws.com/US-PDF/value-of-connected-brand_US.pdf
1716
SUMMARY WORKSHEET
Getting connected
Use the contact details on page 19 to reach your Intuit account manager, who can help you decide which steps
to tackle first.
Section 1:
Which goals have you already completed? Check all that apply.
Build and optimize your online presence
Identify who will build or redesign your website
Consult with a search engine optimization expert
Use social media to drive growth
Visit the suggested URLs for tips and tricks
Join in on a live #QBOchat Twitter session
Develop a strategy for Facebook, Twitter, LinkedIn and YouTube
Get listed in the Find-a-ProAdvisor online directory
Section 2:
Which goals would you like to reach next—and when?
IMMEDIATELY:
IN THREE MONTHS:
IN SIX MONTHS:
Get listed in the Find-a-ProAdvisor online directory
Accelerate your firm’s growth by describing your expertise
and services on the directory that’s searched by over
700,000 prospective clients each year.2
HERE’S HOW:
1. Log in to QuickBooks Online Accountant and click the ProAdvisor
tab in the left menu.
2. Click on the Profile tab in your ProAdvisor Center.
3. Write an amazing profile. Let prospects know what you can
do for them.
TIP: Don’t skip the photo! It’s your chance to help clients feel
comfortable when reaching out to you.
For practical tips to help you increase your ranking on the directory,
download our tip sheet at intuitaccountants.com/tipsPAP.
GOOD TO KNOW:
You must be certified to get a listing in the directory. Getting certified
is free and will help you grow and demonstrate your online expertise.
For details about how to get certified, see page 2.
LISA BRANN
Manager, BDO
Advanced Certified
QuickBooks ProAdvisor
Cincinnati, OH
“I built my practice through the
Find-a-ProAdvisor online directory.”
“2. You must be a Certified ProAdvisor to be listed on the Find-a-ProAdvisor online directory, which receives more than 700,000 visitors annually and is growing.
Based on average number of unique visitors to the Find-a-ProAdvisor online directory from August 2013 to July 2014.
1918
APPENDIX A
Move to the cloud
Sign up for QuickBooks Online Accountant
Get certified on QuickBooks Online
Move your own firm to QuickBooks Online Accountant
Create a “firm realm”
Identify the right clients for QuickBooks Online
Become a trusted advisor
Take advantage of resources
Expand your suite of services
Transition to value pricing
Define your niche
Expand your client list
Get connected
Build and optimize your online presence
Use social media to drive growth
Get listed in the Find-a-ProAdvisor online directory
Your complete
Firm of the Future
action plan
You’re well on your way.
This is a journey towards greater productivity, flexibility and
online expertise —a journey that can lead, ultimately, to
faster growth and greater profitability. Your Intuit account
manager can offer you expert support and guidance along
the way, and you can use firmofthefuture.com to plan
your transformation and secure your position as a thriving
Firm of the Future.
MY INTUIT ACCOUNT MANAGER IS:
NAME:
PHONE:
EMAIL:
Use this guide to navigate your journey towards becoming a Firm of the Future. For additional support along the way, reach out
to your Intuit account manager.
2120
APPENDIX B
Let’s identify which of your clients are right for working online, then map your next steps.
Take your firm to the future
Section 1:
Which clients can move online right away?
Next steps:
Grow your online expertise with free
QuickBooks Online training and certification.
Learn the process involved in converting data
from desktop to QuickBooks Online.
Identify two or three apps designed to help
you organize data and automate manual tasks.
Talk to your QuickBooks Pro clients about the
benefits of moving online.
New clients
Clients who have asked
to move online
In-house bookkeeping
clients with clean files
TOTAL # OF CLIENTS: TOTAL # OF CLIENTS: TOTAL # OF CLIENTS:
Which clients can move online in 3 months?
Next steps:
Continue growing your expertise with
QuickBooks Online training and certification.
Identify the top two industries you support and
the workflow apps designed just for them.
Introduce your Premier and Enterprise Solutions
clients to those industry-specific apps.
Section 2:
QuickBooks Pro clients Clients expressing interest
TOTAL # OF CLIENTS: TOTAL # OF CLIENTS:
Clients on Premier and Enterprise Solutions Clients in all other industries
TOTAL # OF CLIENTS: TOTAL # OF CLIENTS:
Section 3:
Which clients can move online in 6 months?
Next steps:
Take advantage of training and certification
to discover even more apps.
Continue talking to your Premier and
Enterprise Solutions clients about the
benefits of working online.
Note: This is inside the back cover.Note: Back of last content page.
Note: This is the back cover.

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Firm of the Future: Sales Collateral

  • 1. Online Accountant ® ™ This is the action plan you’ve been looking for. Confidently move your firm into the future. We’re here to help.
  • 2. Note: This is the inside of the cover page so should be kept blank There’s a whole lot to be excited about right now. Greater productivity, deeper client relationships and sustainable growth leading to greater profitability—these rewards are waiting for you as you begin your transformation. We’re here to help! Move to the cloud Save time and boost productivity by taking advantage of simple, powerful online solutions. Become a trusted advisor Attract new business and build loyal client relationships with an updated billing model. Get connected Distinguish yourself from the competition through low-cost, high-yield digital marketing tools. Use this guide to navigate the three key elements of becoming a Firm of the Future: Congratulations on choosing to become a Firm of the Future™ .
  • 3. THOMAS GABBERT mAccounting LLC Top 20 Finalist, 2015 Intuit® Firm of the Future Contest Indianapolis, IN 1 Move to the cloud Sign up for QuickBooks Online Accountant......................................................1 Get certified in QuickBooks Online.......................................................................2 Move your own firm to QuickBooks Online Accountant ..............................3 Create a “firm realm”.................................................................................................4 Identify the right clients for QuickBooks Online.............................................5 SUMMARY WORKSHEET: Planning your move to the cloud.......... 6 Become a trusted advisor Take advantage of resources ................................................................................7 Expand your suite of services.................................................................................8 Transition to value pricing .......................................................................................8 Define your niche........................................................................................................12 Expand your client list...............................................................................................12 SUMMARY WORKSHEET: Becoming a trusted advisor.................... 13 Get connected Build and optimize your online presence...........................................................14 Use social media to drive growth.........................................................................15 Get listed in the Find-a-ProAdvisor online directory......................................16 SUMMARY WORKSHEET: Getting connected..................................... 17 APPENDIX A: Your complete Firm of the Future action plan............. 19 APPENDIX B: Take your firm to the future............................................... 20 “Accountants have a reputation as slow to change. But at our firm, we’re not that way. We’re quick to embrace technology and do things differently. As a result, our firm has seen some pretty dramatic growth in the last few years.” “ In this section, we’ll help you move from desktop accounting to the highly efficient QuickBooks® Online Accountant—and we’ll direct you to the tools you need to help your clients make the same transition. The result? Improved productivity, collaborative client relationships and sustainable growth for you and the clients who rely on you. Sign up for QuickBooks Online Accountant Embrace efficiency-boosting, task-conquering tools built exclusively for busy accountants. Move to the cloud GOOD TO KNOW: With QuickBooks Online Accountant, you’ll gain: Greater visual scope. Manage all clients’ books from a single dashboard. Higher productivity. Instantly see which tasks need your attention. More efficiency. Free your time by eliminating manual data entry. Smarter workflows. Export tax-ready data with one click. HERE’S HOW: To sign up for free, visit intuitaccountants.com/signup.
  • 4. CINDY SCHROEDER Bright Bookkeeping Glen Ellyn, IL 32 Get certified in QuickBooks Online Proficiency in QuickBooks Online will demonstrate to clients that you’re the online expert they’re looking for. 1. Log in to QuickBooks Online Accountant and click on the ProAdvisor tab. 2. Brush up on your expertise (and earn CPE credits!) with optional training modules. 3. Click “Take exam.” Most people finish the exam in about two to three hours, and you get four attempts. For tips to help you succeed, visit intuitaccountants.com/certtips. Consider registering for an in-person training event or a free weekly live webinar. For details and schedules, visit intuitaccountants.com/freewebinars. UPCOMING TRAINING EVENTS IN MY AREA: HERE’S HOW: GOOD TO KNOW: Gain the support and exposure you need to grow your firm. Once certified, you’ll unlock access to dedicated support from a team of QuickBooks experts and a free listing on the popular Find-a-ProAdvisor online directory. GOOD TO KNOW: Earn free CPE. Take advantage of online training opportunities to prepare for your certification exam. Consider making it an all-staff event at your firm! 1 1 1 Move your own firm to QuickBooks Online Accountant Position yourself to make a confident recommendation to your clients by experiencing the benefits of moving online first-hand. HERE’S HOW: Log in to QuickBooks Online Accountant and follow these steps. Click “Your Books” in the left menu. Edit your info in “Company Settings.” Start using QuickBooks Online. Select “Personalize QuickBooks.” Import data from your existing books. 3 1 2 1 4 51 When Cindy moved online, she discovered automatic bank feeds—and major time savings. “I don’t have to go to all of the bank websites anymore. [Working online means that] all that information is automatically pulled in. I just go to one website and everything’s there. It saves tons of time.” “
  • 5. 54 Create a “firm realm” A firm realm is a group of client accounts consolidated under a layer of security. When you set up a firm realm, you can protect sensitive data by assigning which staff members have access, and when. HERE’S HOW: 1. Identify your firm realm’s Master Administrator. 2. Create a unique email address for your realm, accessible only to the Master Administrator. Example: accounting@yourdomain.com 3. Create a new QuickBooks Online Accountant account using the realm email address. 4. For support in consolidating client lists into a single realm, call our customer care team at (888) 333-3451. 5. Set up wholesale pricing payment information, if needed. GOOD TO KNOW: Firm realms can quickly grow to hundreds of clients. You can manage this by creating multiple realms segmented by client industry, location, service type—whatever makes sense to your firm. Appointment-Based Businesses These clients prioritize service above all else. Working online helps them automate accounting tasks, freeing their time to stay focused on customers. Retail and eCommerce Businesses Inventory, inventory, inventory! These clients need real-time insight into stock levels and purchase orders. That’s where working online can help. Professional and Field Services Businesses These clients benefit from on-the-go visibility into their cash flow, helping them stay profitable from job to job. Working online does that for them. MAKE A LIST OF YOUR APPOINTMENT-BASED CLIENTS: MAKE A LIST OF YOUR RETAIL AND eCOMMERCE CLIENTS: MAKE A LIST OF YOUR PROFESSIONAL AND FIELD SERVICES CLIENTS: Identify the right clients for QuickBooks Online Different clients have different needs. Find out which ones are best suited for working online, starting with these three guides available for download at intuitaccountants.com/guide: QuickBooks Online also has high-efficiency features that are perfect for non-profit organizations! GOOD TO KNOW: Choose from over 300 apps to enhance the power of QuickBooks Online and meet the needs of clients in different lines of business. Visit intuitaccountants.com/apps to start exploring.
  • 6. 76 SUMMARY WORKSHEET Planning your move to the cloud Use the contact details on page 19 to reach your Intuit account manager, who can help you plan your transition over the coming months. Section 1: Which goals have you already completed? Check all that apply. Sign up for QuickBooks Online Accountant Get certified in QuickBooks Online Earn CPE through free certification training Complete the QuickBooks Online certification exam Move your own firm to QuickBooks Online Accountant Create a “firm realm” Identify the right clients for QuickBooks Online Download the free guides that apply to your clients Explore apps designed to meet your clients’ specific needs Section 2: Which goals would you like to reach next—and when? IMMEDIATELY: IN THREE MONTHS: IN SIX MONTHS: More and more small businesses are turning to their accountants for strategic guidance and expertise—and now that you’re on the cloud, you have the time and the tools to become their trusted advisor. In this section, we’ll show you how to achieve and maintain that status, ensuring that client-accountant relationships can grow closer and more transparent than ever before. Become a trusted advisor Take advantage of resources Accelerate your Firm of the Future journey with additional tools, tips and tricks. HERE’S HOW: 1. Visit firmofthefuture.com to learn from thought leaders and other accountants who have transformed their practices. 2. Contact your Intuit account manager for one-on-one support. GOOD TO KNOW: Our three-part PDF series, The Accountant’s Guide to Moving Online, is available as a free download. Visit intuitaccountants.com/guide for your copy.
  • 7. INGRID EDSTROM CEO, Polymath Bookkeeping Allies Top 20 Finalist, 2015 Intuit Firm of the Future Contest Ashland, OR “We partner with our clients to help them achieve their overall goals. A fixed-price agreement is part of that relationship… It also encourages them to be more involved in what we do, leading to more impactful collaboration.”“ 98 Expand your suite of services Working online will help you free more hours each week—hours that you can reinvest in your firm by offering diversified value-added services. You’ll gain new sources of revenue, and your clients will gain the strategic support they need to meet their goals. Here are three examples of in-demand services to consider: Transition to value pricing By prioritizing your expertise over the hours you spend, value pricing (sometimes called “fixed fee” or “flat rate” pricing) helps you establish predictable revenue while providing optimized client support. GOOD TO KNOW: Clients benefit from value pricing too. They gain transparency into their month-to-month costs, which helps them budget and encourages them to ask questions or make requests without worrying about added cost. Strategic advisory services Help your clients with risk management, succession planning and more. Profitability consulting Provide clients with next-level insights and guidance to help their businesses grow. Virtual financial services Become your clients’ trusted source for strategic financial perspectives. Basic Hands-On Hassle-Free Dedicated account manager Cloud accounting software subscription Transition or conversion Bank integration Accounting and financial reporting Accounts receivable and payable reporting Support Email Phone and email Priority phone and email Monthly transactions (up to) 50 200 Unlimited Reconciliation Quarterly Monthly Weekly CPA business strategy session Quarterly Monthly Monthly Payable service Workflow-enhancing apps What does value pricing look like? Doing away with the old time-based billing model will give you the flexibility to assemble custom packages that fit your firm’s service offering and clientele. Here’s an example:
  • 8. ANDREW McPHUN Accountant at Susan Carter CPA, P.A. Certified QuickBooks ProAdvisor® Orange Park, FL “Wholesale pricing is a no-brainer. It provides all the benefits of QuickBooks Online, and it’s a lot cheaper.”“ Transition to value pricing with practical advice from an expert Ron Baker is a world-renowned author and value pricing specialist. Through our series of on-demand videos, he can help you develop the skills you need to lead your own firm’s transition. Visit intuitaccountants.com/value to take advantage of this four-part video series: Part 1: The firm of the future: From professional service firm to professional knowledge firm Part 2: Having the value conversation Part 3: Pricing the customer, not the services / Developing and pricing options Part 4: Fixed price agreements, pricing objections, project management, change requests, change orders and pricing after action reviews 1110 Pro Tip: Take advantage of wholesale pricing Wholesale pricing is the #1 way to adopt a value-based billing model while unlocking the best savings possible on QuickBooks Online. With wholesale pricing, you’ll have what you need to: Save 30% 50% for life1 You pay half the MSRP on QuickBooks Online for the life of your clients’ subscriptions— simple as that. HERE’S HOW: How to add new clients to wholesale pricing: 1. Log in and click “Add client.” 2. Fill in client contact information. 3. Select product and choose the wholesale pricing option. Maintain control Add and remove clients at any time and see exactly who’s enrolled via one consolidated monthly bill. How to add existing clients to wholesale pricing: 1. Log in. 2. Click the Settings gear icon and select “Your Account,” then click “Move clients to wholesale.” 3. Select clients and click “Move clients.” 1. QuickBooks Online 50% savings offer: Discount offer is valid for a limited time only. You can give your clients 50% off the then-current MSRP pricing of QuickBooks Online (includes Essentials and Plus) for the life of their subscription when you sign up for wholesale pricing within your QuickBooks Online Accountant account. The MSRP price is subject to change at any time in Intuit’s sole discretion. Terms, conditions, pricing, features, service and support options are subject to change without notice. RON BAKER Author and value pricing specialist “Firms of the past sell time. Firms of the future sell outcomes. That’s what gives them a more reliable revenue stream.” “
  • 9. 1312 SUMMARY WORKSHEET Becoming a trusted advisor Use the contact details on page 19 to reach your Intuit account manager, who can help you plan your next steps. Section 1: Which goals have you already completed? Check all that apply. Take advantage of resources Visit firmofthefuture.com Download the free Accountant’s Guide to Moving Online Expand your suite of services Transition to value pricing Talk to your Intuit account manager about the transition Develop your firm’s custom service packages Take advantage of Ron Baker’s value pricing video series Add clients to wholesale pricing Define your niche Identify past successes and future goals Draft a 90-day plan Expand your client list Section 2: Which goals would you like to reach next—and when? IMMEDIATELY: IN THREE MONTHS: IN SIX MONTHS: Define your niche What is your vision for the future of your practice? How do you want to be known by your clients, and what do you want your professional life to look like? By developing a focused plan now, you can achieve those goals sooner than you think. HERE’S HOW: Expand your client list Working online means accepting clients from anywhere. Which means greater control over the type of clients you accept to help build your niche. HERE’S HOW: 1. Define your ideal client. • What industry or business vertical do you work with best? • Do you prefer clients who need more than one of your services? • Do you prefer clients who are well established, or just starting out? 2. Find your ideal client! Use the techniques you’ll discover in the “Get Connected” section (see page 14). 1. Ask yourself what elements you want in your future. Examples include: Quality clients A specific industry A clearly defined service offering Optimized use of cloud-based tools More time to spend with family Other 2. Examine the history of your practice and identify areas that inspire you and areas that are distracting you from your goals. 3. Based on #1 and #2, begin drafting a 90-day plan that will bring you closer to the future you want. Every 90 days, stop to assess how far you’ve come and make adjustments to your plan. For expert guidance and accountant-exclusive coaching designed to help you accelerate your journey towards your ideal practice, consider enrolling in Rootworks at rootworks.com. Learn from the experts.
  • 10. Find out what your peers are doing! Every Thursday at 1 p.m. CST, Intuit hosts a live Twitter chat using #QBOchat. Follow the chat for tips on embracing the future of marketing at your firm. 1514 Use social media to drive growth FACEBOOK Perfect for targeting specific markets or clients via paid display ads. TWITTER Perfect for announcing events, deadlines and breaking news to your clients. LINKEDIN Perfect for learning from your peers via groups like Michelle Long’s “Successful QuickBooks Consultants.” YOUTUBE Perfect for connecting with clients and sharing key information in a more personal way. In today’s digital economy, social media has become an important engine for business growth. Use it to get your firm noticed and share ideas with your peers. GOOD TO KNOW: We have the resources you need to jump-start your social media growth strategy. Start with the tips, tricks and expert-driven articles you’ll find at: firmofthefuture.com/practice AND quickbooks.intuit.ca/r/marketing Find out what your peers are doing! In this section, we’ll show you what steps you can take to help qualified prospects find you. The secret? Digital marketing. Find out how you can engage with existing clients, attract new ones and grow your practice through free or low-cost platforms like Facebook, LinkedIn, your own website, and more. Get connected Build and optimize your online presence A robust website will welcome prospects, inform existing clients and represent your firm in the best possible light. HERE’S HOW: 1. Decide who will build or redesign your website. Use a do-it-yourself web building service like Squarespace to build it yourself, or contact a professional who will work with you to: • Clarify your goals for the website • Create a design that reflects your firm’s mandate • Write messaging that will attract the right clients • Identify hosting solutions GOOD TO KNOW: 60% of a prospect’s buying decision is made using online sources such as a company’s website, instead of talking to the company directly.1 2. Maximize your search engine optimization (SEO). If qualified prospects can’t find your website, then you’re not getting a good return on your investment. That’s where SEO comes in. Consult with an expert to make sure that you’ve positioned your website for maximum visibility. 1. Source: http://www.firmofthefuture.com.s3.amazonaws.com/US-PDF/value-of-connected-brand_US.pdf
  • 11. 1716 SUMMARY WORKSHEET Getting connected Use the contact details on page 19 to reach your Intuit account manager, who can help you decide which steps to tackle first. Section 1: Which goals have you already completed? Check all that apply. Build and optimize your online presence Identify who will build or redesign your website Consult with a search engine optimization expert Use social media to drive growth Visit the suggested URLs for tips and tricks Join in on a live #QBOchat Twitter session Develop a strategy for Facebook, Twitter, LinkedIn and YouTube Get listed in the Find-a-ProAdvisor online directory Section 2: Which goals would you like to reach next—and when? IMMEDIATELY: IN THREE MONTHS: IN SIX MONTHS: Get listed in the Find-a-ProAdvisor online directory Accelerate your firm’s growth by describing your expertise and services on the directory that’s searched by over 700,000 prospective clients each year.2 HERE’S HOW: 1. Log in to QuickBooks Online Accountant and click the ProAdvisor tab in the left menu. 2. Click on the Profile tab in your ProAdvisor Center. 3. Write an amazing profile. Let prospects know what you can do for them. TIP: Don’t skip the photo! It’s your chance to help clients feel comfortable when reaching out to you. For practical tips to help you increase your ranking on the directory, download our tip sheet at intuitaccountants.com/tipsPAP. GOOD TO KNOW: You must be certified to get a listing in the directory. Getting certified is free and will help you grow and demonstrate your online expertise. For details about how to get certified, see page 2. LISA BRANN Manager, BDO Advanced Certified QuickBooks ProAdvisor Cincinnati, OH “I built my practice through the Find-a-ProAdvisor online directory.” “2. You must be a Certified ProAdvisor to be listed on the Find-a-ProAdvisor online directory, which receives more than 700,000 visitors annually and is growing. Based on average number of unique visitors to the Find-a-ProAdvisor online directory from August 2013 to July 2014.
  • 12. 1918 APPENDIX A Move to the cloud Sign up for QuickBooks Online Accountant Get certified on QuickBooks Online Move your own firm to QuickBooks Online Accountant Create a “firm realm” Identify the right clients for QuickBooks Online Become a trusted advisor Take advantage of resources Expand your suite of services Transition to value pricing Define your niche Expand your client list Get connected Build and optimize your online presence Use social media to drive growth Get listed in the Find-a-ProAdvisor online directory Your complete Firm of the Future action plan You’re well on your way. This is a journey towards greater productivity, flexibility and online expertise —a journey that can lead, ultimately, to faster growth and greater profitability. Your Intuit account manager can offer you expert support and guidance along the way, and you can use firmofthefuture.com to plan your transformation and secure your position as a thriving Firm of the Future. MY INTUIT ACCOUNT MANAGER IS: NAME: PHONE: EMAIL: Use this guide to navigate your journey towards becoming a Firm of the Future. For additional support along the way, reach out to your Intuit account manager.
  • 13. 2120 APPENDIX B Let’s identify which of your clients are right for working online, then map your next steps. Take your firm to the future Section 1: Which clients can move online right away? Next steps: Grow your online expertise with free QuickBooks Online training and certification. Learn the process involved in converting data from desktop to QuickBooks Online. Identify two or three apps designed to help you organize data and automate manual tasks. Talk to your QuickBooks Pro clients about the benefits of moving online. New clients Clients who have asked to move online In-house bookkeeping clients with clean files TOTAL # OF CLIENTS: TOTAL # OF CLIENTS: TOTAL # OF CLIENTS: Which clients can move online in 3 months? Next steps: Continue growing your expertise with QuickBooks Online training and certification. Identify the top two industries you support and the workflow apps designed just for them. Introduce your Premier and Enterprise Solutions clients to those industry-specific apps. Section 2: QuickBooks Pro clients Clients expressing interest TOTAL # OF CLIENTS: TOTAL # OF CLIENTS: Clients on Premier and Enterprise Solutions Clients in all other industries TOTAL # OF CLIENTS: TOTAL # OF CLIENTS: Section 3: Which clients can move online in 6 months? Next steps: Take advantage of training and certification to discover even more apps. Continue talking to your Premier and Enterprise Solutions clients about the benefits of working online.
  • 14. Note: This is inside the back cover.Note: Back of last content page.
  • 15. Note: This is the back cover.