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Understanding the Social Shift




                                                             Robert Starks Jr.
                                         Vice President of Learning Initiatives

#APSCU2012
State Association Meeting
Web-based
tools that
facilitate
Human
Interaction
TRADITIONAL                     SOCIAL
   Monologue                   Dialogue
   Interruption                Invitation
   Push                        Pull
   One to Many                 Audiences of Audiences
   Limited Reach               Viral Reach (Scalable)
   Control and Convince        Share and Influence
   Customers                   Brand Advocates
   Focused on Transaction      Focused on Relationship
   Brand = What customers say about you
   Social Capital = Trust and reputation built by
    contribution of value to the community
   Sharing = New marketing investment
   ROI = Realization Of Influence
“Quit counting fans, followers and blog subscribers
like bottle caps. Think, instead, about what you’re
hoping to achieve with and through the community
that actually cares about what you’re doing.”

                                      - Amber Naslund
What Are Your Business Objectives?
 Increase membership
 Enhance brand awareness/value
 Provide professional development
 Increase revenues
 Educate constituents
 Improve government relations
We are awesome! We offer        I know. That’s why I am
    the best professional       here. I found you online,
development opportunities,     saw pictures of past events,
    we advocate for your       viewed past presentations,
interests, and we hold great    and read what colleagues
        conferences!                 said about you.
But I still don’t get it.

How does social Media
Marketing work exactly?
Word-of-Mouth before Social Media...
Word-of-Mouth after Social Media...
Messages are
  distributed
        across
 social media
  channels...
“’Build it, and they will come’ only works in the
movies. Social Media is a ‘build it, nurture it,
engage them, and they may come and stay.”

                                        -Seth Godin
Real World Examples?
   What business objective do I want to
    accomplish?
   Do I have the necessary time/resources to
    build, manage & sustain an engaged
    community?
   Do my platforms align with my goals and my
    target audience?
   Will I need support?
   Who can help?
   Pick one, manageable objective
   Develop a content strategy to follow
   Maximize existing content by remixing it
     Workshop = blog = discussion = email to
     members/non-members with social share options
   Limit your platforms
   Choose platforms that align with objectives
This Presentation...
   SlideShare Upload
   State Association Group in CareerCollegeLounge
   Blog Entry on www.careercollegelounge.com
   Distribution via Wire/Twitter
   Integrate into LinkedIn profile with SlideShare App
   Email blog post to State Associations
   Invitation to continued social learning if you decide
   How can you contribute value to your colleagues?
Understanding the Social Shift: How State Associations of Private Postsecondary Schools Can Leverage Social Media

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Understanding the Social Shift: How State Associations of Private Postsecondary Schools Can Leverage Social Media

  • 1. Understanding the Social Shift Robert Starks Jr. Vice President of Learning Initiatives #APSCU2012 State Association Meeting
  • 3. TRADITIONAL SOCIAL  Monologue  Dialogue  Interruption  Invitation  Push  Pull  One to Many  Audiences of Audiences  Limited Reach  Viral Reach (Scalable)  Control and Convince  Share and Influence  Customers  Brand Advocates  Focused on Transaction  Focused on Relationship
  • 4. Brand = What customers say about you  Social Capital = Trust and reputation built by contribution of value to the community  Sharing = New marketing investment  ROI = Realization Of Influence
  • 5. “Quit counting fans, followers and blog subscribers like bottle caps. Think, instead, about what you’re hoping to achieve with and through the community that actually cares about what you’re doing.” - Amber Naslund
  • 6. What Are Your Business Objectives?  Increase membership  Enhance brand awareness/value  Provide professional development  Increase revenues  Educate constituents  Improve government relations
  • 7. We are awesome! We offer I know. That’s why I am the best professional here. I found you online, development opportunities, saw pictures of past events, we advocate for your viewed past presentations, interests, and we hold great and read what colleagues conferences! said about you.
  • 8. But I still don’t get it. How does social Media Marketing work exactly?
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  • 13. Messages are distributed across social media channels...
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  • 20. “’Build it, and they will come’ only works in the movies. Social Media is a ‘build it, nurture it, engage them, and they may come and stay.” -Seth Godin
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  • 27. What business objective do I want to accomplish?  Do I have the necessary time/resources to build, manage & sustain an engaged community?  Do my platforms align with my goals and my target audience?  Will I need support?  Who can help?
  • 28. Pick one, manageable objective  Develop a content strategy to follow  Maximize existing content by remixing it  Workshop = blog = discussion = email to members/non-members with social share options  Limit your platforms  Choose platforms that align with objectives
  • 29. This Presentation...  SlideShare Upload  State Association Group in CareerCollegeLounge  Blog Entry on www.careercollegelounge.com  Distribution via Wire/Twitter  Integrate into LinkedIn profile with SlideShare App  Email blog post to State Associations  Invitation to continued social learning if you decide  How can you contribute value to your colleagues?