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Digital Marketing:
The New Kid on the Block
Maura Neill

ABR, CRS, CDPE, e-PRO, MRP, REALTOR®
about.me/mauraneill
“I Have No Time For…”
•
•
•
•
•
•

Social media
Blogging
Photos
Videos
Email marketing
Anything more than I already do!
Rule of Thirds
from Chris Brogan
New
Prospecting

Executing on
Prospecting

Photo credit: “3 fire buckets” by Hadleywal on Flickr.com

Servicing
Your
Accounts
“I Have No Time For…”
•
•
•
•
•
•

Social media
Blogging
Photos
Videos
Email marketing
Anything more than I already do!
Word of Mouth Marketing
is the most powerful form of
marketing there is.
Technology

magnifies

it
Business has shifted.
How do you market in the
virtual world?
You spend less time converting
prospects to clients when you
already have people who:
• Know you

• Like you
• Trust you
By the numbers
What Do These Numbers
Mean To You?
75
91
68
77
60
What Do These Numbers
Mean To You?
75 % of time spent on “social” Internet
91
68
77
60
What Do These Numbers
Mean To You?
75 % of time spent on “social” Internet
91 % of homebuyers start search online
68
77
60
What Do These Numbers
Mean To You?
75 % of time spent on “social” Internet
91 % of homebuyers start search online
68 % of consumers using mobile apps in
real estate search

77
60
What Do These Numbers
Mean To You?
75 % of time spent on “social” Internet
91 % of homebuyers start search online
68 % of consumers using mobile apps in
real estate search
77 % of public using mobile at home

60
What Do These Numbers
Mean To You?
75 % of time spent on “social” Internet
91 % of homebuyers start search online
68 % of consumers using mobile apps in
real estate search
77 % of public using mobile at home
60 million people looked for real estate
on the top 5 RE sites in 2012
What Do These Numbers
Mean To You?

25
What Do These Numbers
Mean To You?

25

% of consumers who
complete an action on a
real estate site the same
day they start searching
You cannot have a marketing
plan that does not include
the Internet.
Back to basics
Photo credit: “Social Media Network (from Crossword Series)” on freedigitalphotos.net
What is a Brand?
• It’s who you are.
• It’s what sets you apart.
• It’s what your clients think of when
they think of you.
• It’s the story you tell with your
marketing.
Are You the Same
Online and Offline?
Do You Have a Logo?
Get a Professional Logo...
(that doesn’t look) Cheap
Are You Using Your Photo?
• Does it look like you? (in other
words, is it current?)
• Is it professional?
• Is it friendly? accessible? relatable?
• Is it prop-free?
• Does it appeal to your target
audience?
Consistency is Key
•
•
•
•
•
•
•

Logo
Colors
Recognizable photo
Voice
Niche
Message
Passion
Who are you trying to reach?
What do you know about this group?
Is there one message or many for them?

Marketing Analysis
Getting Your Site Found
Target Market Demographics
• With whom do you work?
With whom do you want to work?
• What information do they need?
What interests them?
• What do you want to share with
them?
• What problems can you solve for
them?
your Online
Marketing HUB
Why a Hub?
You can’t sell a home on
Linkedin, Facebook, Twitter,
Pinterest, or Youtube…
…but you can send them
somewhere they can.
That is the Power of the
Hub and Spokes
Website = Central Focus
Website Features
• Search for all local marketplace
inventory
• View multiple photos and videos for
listings
• Contact an agent, broker or
mortgage professional
• Learn “basic” information about the
real estate process
Don’t Forget:
• View multiple photos and videos for
listings
• “Contact Me” page
• Help finding lenders & other service
providers
• Learn “basic” information about the
real estate process
• Information about YOU
How do you address the
consumer’s needs?
• Integrity of your company
(think testimonials)
• Knowledge of the process
(think learning)
• Responsiveness to inquiries
(think instant)
• Knowledge of the market
(think visuals)
Go Mobile

http://bit.ly/how2gomo
http://www.google.com/analy
tics/
http://google.com/analytics
To Blog or Not To Blog:
Is There Really Any Question?
Already Have a Website?
• Add to your website as

Yourwebsite.com/Blog
– Adds to Search Engine Optimization
– Create a consumer interaction point
Blogging:
Buzzword or Business Booster?

Photo credit: “BusinessWeek cover” by moxliukas on Flickr.com
Benefits of Blogging

Photo credit: “Audience” by thinkmedialabs on Flickr.com
Benefits of Blogging

Photo credit: “Buy Fresh, Buy Local (lomo)” by stevegarfield on Flickr.com
Benefits of Blogging
Benefits of Blogging

Photo credit: “Bullhorn” by carolbrowne on Flickr.com
Blog blog blog...
(Not blah blah blah!)
• Market stats
• Local community information (dining,
shopping, festivals, things to do)
• FAQs
• DIY tips
• Buyer and seller information
• YOU!
Email Marketing:
Permission, Not Forgiveness
FREE
My Favorite!Email Platform

V

Mailchimp.com – FREE for up to 2,000
subscribers, fewer than 12,000
emails/month
EmailStationery.com
•Branded every email:
– Email signature - $109
– Email stationery - $229
– Signature + stationery - $289
– Complete package - $395 (includes
email postcard + thank you card)
Just because you have my email
address does not mean you have my
permission to add me to your email list.
Can Spam Act: A Compliance Guide for
Businesses - http://goo.gl/SQhHL
QR Codes –
Bridging Virtual to Mobile
What Is That Thing?
• Explain it to your
clients – don’t
assume they
know.
• Give instruction on
flyers: “Download
QR Reader and
scan here for more
information.”
Bit.ly

• More than a URL shortener
• Creates and TRACKS shortened URLS,
QR codes, and more
QR Code Fails
QR Code Success
QR Code Success
Being Smart with QR Codes
•
•
•
•
•
•

Billboards – no
Websites – no
Moving vehicles – maybe
Lockboxes – yes
Real estate signs/riders – yes
Listing tour tool – yes

• Where else can you creatively use
them?
Video
Consumers and Video
• Increase length of time they’re on
your site
• Increase your likelihood of being
found
• Build trust and credibility
• Help potential clients feel like they
know you
Video:
Face-to-Face Redefined

• How are you
already using
video?
• Where can you use video?
• How can you make it personal?

Image courtesy of Ambro at FreeDigitalPhotos.net
The Video Formula
Have a video intro...

...and a video outro.
The Video Formula
• Create a simple intro and outro so
each video is consistent and
recognizable
• Write a simple script
• Plan your shots – mixture of photo
and video or just video
• Keep it simple
Video Tools
Gorilla Tripod
joby.com/gorillapod

iStabilizer – to attach
your smartphone to a
tripod, monopod, etc.
www.iStabilizer.com

iStabilizer Monopod
www.iStabilizer.com
Thinglink
FREE app for iPhone and Android!
Thinglink:
Jazz Up Your Virtual Tours
• Add video, photos and text popups to your photos
• Allows interactive exploration of
your photos
• Brings still photos to life
Thinglink:
How Can You Use It?
• Text feature: point out important
features
• Photo feature: let viewers “look” out
the window or into the next room
• Video feature: give a video intro to
the room or have the seller give a
testimonial about why this is their
favorite room, feature, etc.
Website = Central Focus
You can’t be everywhere …

(C) by Kim |
Establishing your presence

Where do you need to be?
Where Are You?
Where Are Your
Potential Clients?
Balance it all by

Focusing on Your Locals
Get To Know Your Consumer:
The more you know about them, the easier
it is to create service strategies online.
What to Post
• Basic systems in place to keep
fans engaged.
– Fill in the blank Friday
– Photo Friday
– Update on stats
– Pick your palace A and B
– Questions
– Quotes
– Weekend Update
Encourage Call to Action
Ask Questions
Ask Questions
Fill in the Blank
Ask Questions
Don’t Forget Your Raving Fans
Community – FB Group
Branded Facebook
Business Page
Have Less Than 100 Fans?
• Don’t be discouraged
• People are LURKERS
• 90% who read your comment will
not
– Like
– Engage
– Share
Use Action Words to
Encourage Engagement
Google+
Are You on G+ Yet?
• The new kid – who’s using?
• Google owns #1 and #2 search
engine – Google + YouTube
• Public posts are indexed (unlike on
Facebook)  SEO Gold!
• Hangouts!
Google+ Public Posts

Make your
posts public
Hootsuite

• Manage Facebook, Twitter, G+,
Foursquare, LinkedIn, Wordpress, MySpace
– all from one dashboard
• Schedule tweets & updates
• Save time
Hootsuite
Q&A
Connect With Me

about.me/MauraNeill

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Digital Marketing: The New Kid on the Block

Hinweis der Redaktion

  1. Internet first impressions are not just influenced by how your website looks, but also by how often your business appears in searches on their key words and if you have a presence on the more popular real estate sites.
  2. Fear of the technology and lack are time are the reasons why most real estate agents don’t get involved in blogging and social media
  3. SECTION 3: USE THE POWER OF THE HUB AND SPOKE PRINCIPLE SLIDE 15
  4. Build Your Audience – Simply put, more traffic equals more potential clients. The more people you touch – the more people who find your website and read your blog – the most potential clients you have in your audience. They may not be looking to buy or sell right now, but if they find your content valuable, they will keep coming back and you will be top of mind for them when they are ready – or when they have a referral.
  5. Be seen as the Local Expert – I think it’s fairly safe to say that real estate is a very local business. We are no longer selling houses – we are selling a lifestyle. Our buyers want to know about more than just the house they are moving in to, about more than just about the subdivision and schools. They want to know about the local shopping and dining, about parks and playgrounds; they want to feel out the local scene, to see if it is a good fit for them. Blogging about your local world can show that you are a local expert and can help them find more than just a house; you can help them find a place to really live.
  6. SEO -
  7. You Have Something To Say – you have knowledge to impart to future clients based on your day-to-day experiences. You answer the same questions and tell the same stories day in and day out – why not let that experience work for you? Gain you potential clients and increased web traffic?