From http://esp.leankanban.com/
In this presentation, which covers blocker clustering, service-delivery review and fitness criteria metrics, you will discover some techniques for identifying and mitigating risk. The talk is based on software-delivery experiences at both the delivery-team and management levels.
5. A metric that enables us to
evaluate whether our product,
service or service delivery is
"fit for purpose" in the eyes of
a customer from a given
market segment.
-- David J. Anderson
What is a Fitness Criterion?
10. @mattphilip #kanbanESP
business
CIO
PMO able to track progress,
No teams falling behind
“Doing Agile,”
Estimating well
Fitness Criteria
delivery
team
delivery
team
delivery
team
14. @mattphilip #kanbanESP
Fitness Criteria Metric Health/Improvement Metric
Metric that enables us to evaluate
whether our product, service or service
delivery is "fit for purpose" in the eyes of
a customer from a given market
segment. Effectively comprise the Key
Performance Indicators (KPIs) foreach
market segment.
Metric that guides an improvement
initiative or indicates the general health
of your business, business or product
unit or service delivery capability.
Direct Indirect/derivative
Examples: delivery time, functional
quality, safety
Examples: flow efficiency, velocity,
percent complete and accurate, WIP
Customer-oriented/derived Team-oriented/derived
15. If it’s not at least derivative of a fitness
criterion, it’s at best a vanity metric,
and at worst a misguiding metric.
19. Net Fitness Score
Delivery Quality
“Did you get what you wanted?”
Net Fitness Score (NFS) =
% satisfied customers –
% dissatisfied customers
Question 1: How "fit for purpose" did you find this delivery?
Question 2: Specifically, why did you give that rating?
20. @mattphilip #kanbanESP
1. How "fit for purpose" do you find this facilitation service?
2. Specifically, why did you give that rating?
Rating Description Indication
5 Extremely:  This  facilitation  service  was  everything  we Â
needed  and  more
A  satisfied  person  who  felt  that  the  service  was  fit Â
for  purpose
4 Highly:  This  facilitation  service  was  everything  we Â
needed
3 Mostly:  This  facilitation  service  was  most  of  what  we Â
needed  but  some  of  our  needs  were  not  met
A  neutral  person  who  didn't  get  everything  needed Â
to  be  delighted  with  the  service  but  got  something Â
acceptable  for  his  or  her  time  investment
2 Partially:  This  facilitation  service  met  some  of  our  needs Â
but  lacked  significant  and  important  elements
A  dissatisfied  person  who  felt  purpose  was  unmet Â
by  the  service
1 Slightly:  This  facilitation  service  had  some  value  but Â
most  of  what  we  needed  was  missing
0 Not  at  all:  This  facilitation  service  had  no  value
22. @mattphilip #kanbanESP
Blocker Clustering
• Leverages a kanban system to identify and quantify
the things that block work from flowing
• Helps “trim the tail” in distribution (risk)
23. • — Photo from Woodland Trust
WHAT IS A BLOCKER?
An abnormal condition that prevents a committed work item from progress
24. @mattphilip #kanbanESP
Getting Started
• Talk with your team about it
• Define “block” for your team
• Minimally instrument your
kanban system to gather
data, including the block
reason and duration
28. @mattphilip #kanbanESP
Learnings
Team 1
• internal blockers caused 20 days worth of delay
• external blockers caused 147 days worth of delay
• the biggest blocker cluster accounted for 86 days of
delay
Team 2
• 141 stories in the release
• 66 stories were blocked at some point —
nearly half
33. @mattphilip #kanbanESP
• Have a conversation with your customer to
discover fitness criteria
• Ask “What decisions would these affect?”
• Make them visible
• Use in feedback loop (e.g., service-delivery review)
• Try blocker clustering
• Forecast using data, not guesses
Risk-Mitigation
Takeaways for
Tomorrow
34. • Defining Fitness for Purpose (http://www.djaa.com/defining-fitness-purpose)
• Your KPIs Probably Aren't! But What Are They?
(https://www.linkedin.com/pulse/your-kpis-probably-arent-what-david-anderson)
• Klaus Leopold, Troy Magennis, Larry Maccherone
• Service-Delivery Review worksheet (mattphilip.wordpress.com)
• RAID Bingo (mattphilip.wordpress.com)
References and Further Reading
@mattphilip