1. MATTHEW J . HALL, SR.
72 Gilbert Ave Hamden, CT 06514 cell (203) 915-5524 matthewhall86@gmail.com
OBJECTIVE
Experienced computer technology professional with 16 years of experience in analytical,
problem resolution, troubleshooting, multitasking, desktop support, help desk support, and
product testing.
PROFESSIONAL EXPERIENCE
UNIVERSITY OF BRIDGEPORT MAY 2014-Present
Level 3 Computer Support Specialist for the University of Bridgeport.
• Troubleshoots various problems on a daily basis for faculty, staff and administration.
• Excellent written and oral communication skills.
• Installs software packages by remote using Microsoft System Center Management
Console to computers over the network.
• Active Directory, creating and disabling accounts, users, and groups
• Maps share drives.
• Installs and troubleshoots Microsoft Outlook IMAP and Exchange.
• Sets up email on different devices such as, smartphones, and tablets.
• Sets up wireless connections on different devices
• Ensures that labs are up to date.
• Install, support, troubleshoot and upgrade hardware and software for PC and MAC.
• Responsible for the smooth operation of technology used, as well as helping to
ensure that persons using these resources are adequately trained.
• Assists with assigning tickets using BlackBelt Help Desk.
TEKSYSTEMS/YALE UNIVERSITY EMAIL MIGRATION FEB 2014-APRIL 2014
Email Migration for Yale University’s Faculty and Staff I.T. Department
• Migrating email addresses from Yale server to Gmail using Yale specific software.
• Using Service Now ticketing system
• Bomgar as remote desktop control tool
• Remote desktop maintenance, software installs, reinstall and updating
TEKSYSTEMS/YALE UNIVERSITY HELP DESK JUNE 2013-JAN 2014
Help Desk Technician for Yale University Help Desk.
• Using Service Now ticketing system
• Bomgar as remote desktop control tool
• Remote desktop maintenance, software installs, reinstall and updating
• Trains clients in the use of their PCMac, laptops, iPads, and cell phones
• Exceptional oral and written communication skills
• Proven strong customer service skills
• Research to find the best technical solutions
TEKSYSTEMS/COOPERSURGICAL FEB 2013-JUNE 2013
Help Desk Coordinator for CooperSurgical Inc.
• Using Help Star 2010 for a ticketing system
• SharePoint
• Checking the Daily backup with Backup Exec 2010
• Trend Micro Office ScanWorry Free installation
• Citrix Web Portal
• Setting up laptops and thin clients

2. • Installing software and hardware
• Images laptops with Acronis Backup and recovery 11.5
• Sets up email, backs up and updates iPhone and iPad’s
• Active Directory, changingresetting passwords, unlocking accounts
ELLUCIAN/UNIVERSITY OF BRIDGEPORT FEB 2011-FEB 2013
Lead the desktop support services team of three other Technicians and four student workers at
the University of Bridgeport in Bridgeport, CT.
• Troubleshoots various problems on a daily basis
• Uses VMware: Fusion, Workstation snapshots, managing VMs: shutdown and
restart
• Installs software packages’ by remote using Altiris to computers over the network
• Deploys and maintains 600+ PC’s /Laptops and 200+ printers
• Works with project team to gather and document I.T. needs
• Maintains project plan
• Monitors and reports on project status
• Images computers using Ghost software
• Creates and maintains 900+ user accounts, implements user rights to the network
• Creates computer names in Active Directory and joining computers to the domain
• Configures network printers
• Maps share drives
• Installs and troubleshoots Microsoft Outlook IMAP and Exchange
• Sets up email on different devices such as, Blackberry, Android, and iPhone
• Logs all trouble call details using Service-now
• Sets up wireless connections on different devices
• Ensures that labs are up to date during school breaks
• Supervises student employees to do different tasks
• Cleans up viruses with Sophos, McAfee Antivirus Enterprise and Malwarebytes
• Coordinates removal of older equipment from offices and recycling them as well
LIVING WORD MINISTRIES/CHRISTIAN ACADEMY JAN 2001-DEC 2010
Computer Support Specialist for a school and church of over 400 students and 60 faculty and
staff members in West Haven, CT.
• Troubleshoots various computer, printer and network problems on a daily basis
• Deploys and maintains PC equipment
• Creates user accounts, implements user rights to the network in Active Directory
• Sets up wireless connections and network printers
• Researches, purchases and installs new computers and NECC telephones
• Creates NECC telephone accounts as the phone administrator
• Maintains website and content updates
NORWALK BOARD OF EDUCATION JULY 1998-DEC 2000
Computer Technician for 19 public schools and City Hall in Norwalk, CT.
• Troubleshoots various computer, printer and network problems on a daily basis
• Manages and maintains computers for 19 public schools as well as City Hall
• Sets up and installs computer labs on a Novel System
• Works within strict budgets and timelines

3. TECHNOLOGY SKILLS
● Exceptional oral and written communication skills, well organized and detail oriented.
Proven strong customer service skills. Proven ability to address production or
operational problems with an appropriate sense of urgency.
● Proven ability to use a combination of research, previous experience, testing and
escalation to efficiently find the best solutions to technical problems – including
applying departmental standards and best practices. Responds to internal and
external conflict with positive results.
● Demonstrated ability to work effectively in a fast paced environment and manage
multiple projects.
● The ability to effectively prioritize workload, work independently and meet unexpected
demands. Ability to be resilient, positive, and focused. Strong motivational and
problem solving skills.
Ability to work in a collaborative team environment across organizational units.
● Advanced knowledge of Dell and Apple hardware and Mac OS X and Windows 7.
● OPERATING SYSTEMS
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
• Mac OS X
• Server 2008
• Other Devices
• Android
• iPhone
• Blackberry
• iPad
• Tablets
● SOFTWARE
• Bomgar (Remote Desktop)
• Service-now (Ticketing System)
• Help Star 2010 (Ticketing System)
• Help Desk Online (Ticketing System)
• Black Belt Help Desk (Ticketing System)
• Active Directory (User, Computer Accounts, and Groups)
• Microsoft System Center/Management Console
• Sophos AntiVirus
• Trend Micro Office ScanWorry Free
• McAfee Enterprise Edition
• Acronis Backup and Recovery
• Symantec Ghost Imaging Software
• Deep Freeze (Security Software)
• Altiris Deployment Solution
• Apple Mail
• Thunderbird
• Outlook
• SharePoint
• Office 10
• Office 13

4. EDUCATION
Diploma in Computer Science and Networking from Porter and Chester Institute 1998
Bullard Havens Technical High School 1991
References
Excellent; Available upon request.